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November 2023 by William Edwards
Angel was very diligent, helping me with questions about my phone bill.
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November 2023 by Jason Smith
Micheal was a really big help he would of received 5 stars but have visited the store for help with my phone’s insurance 3 different times for me to get someone not to tell me to call someone else. Other than that T mobile has been pretty on point compared to other carriers.
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September 2023 by Brooks Linam
Justin and the entire crew are amazing! They helped me in every possible way getting me taken care of. Thank you.
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June 2023 by Brenda Weis
Since coming back to T-Mobile and moving to Lincoln, this is the only store that I have dealt with. Even if I knew of another store to go to I would still go back to this T-Mobile store. I deal with pretty much the same people that I've been dealing with for a year now so we've definitely formed a connection and let me just tell you these people go above and beyond to make sure that when you walk out that door, you are a satisfied happy customer. There have been a few issues lately, but again they go above and beyond to make sure that I was happy. You've got an amazing team at this store and I don't plan on leaving T-Mobile again.....Very personable, very professional, & excellent customer service. Definitely makes me super glad I came back to T-Mobile
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June 2023 by Joslyn Outz
Very thankful for Melody and Craig for helping our family yesterday! They were both thorough in answering our questions and getting us exactly what we were wanting. The customer service at this location was truly one of the best customer service experiences I’ve had. Thank you guys again!
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May 2023 by Renee J
Had a five star service from melody. I’m old and she was fabulously patient with.
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April 2023 by Shelia Roessle
Always good service and the result is a better phone after t mobile's help.
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April 2023 by Joshua Krause
Justin always takes great care of us here.
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March 2023 by Julie Betts
Melody Mumm was so awesome! She has helped us in the past and has always provided great customer service with a smile! Very polite and extremely knowledgeable. Surprised that she is not in a management position. Promote that girl!
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March 2023 by Leonard Pratt
They just sell cell phones. On a better note the customer support tech on the phone with me helped me get my wife's phone back working.
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February 2023 by Edward John Jeske
Treat Angel Right bekause he has the knowledge of the network systems why my phone service has been krappy since being in the Lincoln Nebraska area that the Philipine out-sourced call center always said everything looked okay from their side but it never was working correcktly and couldn't correckt since Oktober 2022. He is studying on his own to update his information and funcktional experience which is what allowed him to know how to troubleshoot my phone when other staff are not properly learning.
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February 2023 by Allison Staples Bowden
They were helpful in letting me know that there was no help for my phone, It was broken.
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January 2023 by Bec Strong
I went to T-Mobile on 48th around O and was immediately greeted by Justin our friendly sales rep, he asked what's up and what brought us in, I told him I was looking for a family plan and new phones. I also told him I had called previously asking questions and researching some online and heard they have the magenta plans that offer unlimited on all 4 lines for a great price. He showed me the best phones for my budget and we all left happy with 4 active lines. Justin gave me all the details and was super chill and never pushy, just told me what seemed to be an honest opinion about the phones and plans and gave me good recommendations. I am a new customer so not sure how to rate the service or coverage yet but I was assured that I would have coverage in areas I travel and flexibility on payment schedules so I'm satisfied for now!
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December 2022 by Anne Kingsley
phone quit out of the blue, but would turn on. no connection to anything. they helped me figure out I needed a new Sim card!Thanks!
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October 2022 by John May
Went in because our phones don't work outside of town. They put in a Sims card, and! Nothing. Still dosent work.