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November 2023 by Starr Marie
They're trying to overcharge me for the rental even after I returned the truck 4 hours early. I'll never use this place again
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September 2023 by Megan Joyce
I was told my truck would be available for pickup at this location, only to show up and find out that they had no record of my rental and I had to look online to discover that they had moved my pickup location to the other side of town. So I went to Diamond Self Storage to pick up my truck (through the self-service option which I specifically noted that I did not want). None of the additional supplies (dollies, furniture pads, etc.) that I had rented were in the truck, and when I called to ask about my moving supplies, they informed me that I had to go BACK to Morris Auto & Truck Service AGAIN to pick up the additional moving supplies that I had requested when I made my reservation. The employees seemed apologetic enough but clearly there are some serious organizational and communication issues at U-Haul that need to be addressed.As if that wasn't enough, I went to return my rental truck in the city I was moving to, where I was told my furniture pads and dolly had been recorded as a local rental and that I was expected to return them at Morris Auto and Truck over 400 miles away from my truck dropoff destination. It should have been obvious that this was not going to happen, especially when I clearly stated that I wanted to drop off all my rental equipment at the same location and was assured that this would be fine.I can't say enough bad things about this experience. U-Haul's negligence and carelessness cost me hours out of my week during an experience that was stressful enough as it was.
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April 2022 by Dan Dalton
renting was quick and easy staff was nice
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April 2022 by Dairy Paz
the truck was clean
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May 2020 by Kathryn Samuelson
This March we rented a 20-foot truck from the Stony Brook U-Haul location for a non-profit donation event.
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December 2017 by Steve Driggs
Convenient renting and return of the car hauler trailer . Thanks U-Haul!
