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January 2024 by Brandon Johnson
So much for the 1st month free even tho they say it's free I got a storage unit and a truck since I got the unit before the truck they can't apply it....people have hard enough times moving and you wanna be sneaky like that...horrible way to do business at least you got your money tho! 0 start if I could. Ridiculous.
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December 2023 by Paul Kerkman
Completed an out of state move and dropped off at this location. Breanna is awesome. There were some issues at the origin facility and were not resolved and added to an already stressful 24hrs... She listened completely and sincerely. Breanna is the epitome of great customer service. Thank you very much.
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November 2023 by Taylor Hoover Tilton
Made a reservation for a time and when I showed up there was nobody inside. Walked around and found one person filling a bus with gas and one person washing a Uhaulvand got told they couldn't help me even though I had an appointment
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October 2023 by Shane Beatty
I have never had a good experience with the young arrogant workers that are employed here. They are always making excuses about refilling propane tanks. Today I got off work and rushed straight there. I arrived 10 minutes before they close only to be told "we turn off propane at 45". Apparently that means that they stop filling propane tanks 15 minutes before they close even though it takes less than 5 minutes for a refill. A few months back a young employee rudely refused to refill my 5 gallon tank because there was a recall on tiny 16oz tanks from the same brand. I have been here roughly 10 times and have seemingly never had an employee not roll their eyes or act like I am an inconvenience to them for spending my money here. I have also never seen an employee that looks older than 23. Lastly, there are never any open parking spots for customers due to their big trucks taking up every space. I am actively searching for another place to take my business.
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September 2023 by D. M.
The pick-up truck was nice, the employees weren't. It was easy to pick up the rental and the truck was newer than expected. They have a restroom that is clearly marked. When I asked if I could use it the woman at the front counter said no. My son asked, even tho I'm a paying customer, my disabled mother can't use your restroom? She ignored him. Very rude and impolite. We parked in the back where customers leave their car. It is very hazardous. Uneven concrete with metal sticking out.In the front there is disabled parking. I didn't see any hazards there. I will use a different U-Haul in the future.
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September 2023 by Jessica Schwebach
We got the truck and it seemed pretty painless the whole time. They said when we left “the gas tank is half full and we want it back to half full when we get it back” so we did that and when we try to return it they say “no, it has to 7/8 full or we’re going to fine you $40” so we had to give them $30 in gas to avoid a $40 fine and also wasted 30 more minutes of our time.
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August 2023 by Jim Rose
Disappointed I was unable to rent the vehicle I contracted to use because I do not have a Nebraska drivers license. If this is a local policy, strongly recommend reminder of this policy prior to contracting. Rented a bigger truck with no problem to finish my job.
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June 2023 by Keith A.
Moving Made Easy. I've rented trucks, rented storage spaces, and bought moving supplies from this location over the years, so this review is way overdue. The staff there has always been willing to help and has offered me the best rates in town. Trust me, I've looked! Management and staff are very accommodating and helpful. Just ask, and they will figure something out to help you. Honestly, I highly recommend this location. It's central, accessible, secure, and well lit.
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May 2023 by Brad Jones
This place will rip you offRented a van. Sign says $19.95 went in to picking up they charged my card $80.00 they say they charged you for 50 miles then say you have to have it back in 4 hours turned it back in they said they would E mail me a receipt, never did look at my bank account they next day and they charged me another $10.00 Said I drove more miles which I didn't so for a van they say is $19.95 turned into $91.00
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May 2023 by J B
They charged me for gas even though I filled it back to the level it was at when I picked it up.
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February 2023 by Paula Evans
I stopped at 740 n 48 in lincoln ne on January 7 2023 to get boxes.a white female and a black male clerk kept laughing at me.they were very obvious in making fun of me.i took my boxes to the white male clerk to check out.i told the other two it wasn't polite to make fun of customers .this u haul has a history of hiring employees that are rude and unhelpful. The white male clerk was good and did his job.the other two are definitely bad representatives for your company.
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November 2022 by Dan Just
These guys impressed me last month. They were already busy but took the time to repair a wore chain on an auto transport trailer. Professional, efficient, did the right thing, thanks!
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October 2022 by Becky Richardson
I'm giving a 1star because that's the lowest. I was loosing air tire rapidly and stopped on the way and asked for air,the one guy helped me and as I was leaving I hear another employee mocking me saying oh please help me air up my tire. This was very rude and extreamly unprofessional. If this is how they treat a stranger I wonder how they treat customers. I am filing a complaint with the BBB and owner.
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October 2022 by Robert Edwards
They fixed my trailer wiring hook up for my van that was not connected probably in Reno NV. Under warranty and he fixed it in 30 mins.Total blessing.
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October 2022 by GENERAL EXTERIORS
Manager Bree was Kind, Thoughtful and Understanding!! +A management / customer service skills : Truely a great example!!
