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March 2024 by Lynnette Sall
Friendly, easy to ship with saved addresses I send to. Items arrive in good condition
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January 2024 by Rosanny Justiz Matos
Hello, I would like to know how much they charge to send 11 pounds to Miami
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January 2024 by Na “ebonylocks” Smith
Told me a ridiculous price to return my PKG
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December 2023 by G.M.
Always friendly staff. Can answer all questions. Rates a better than USPS!Can be quite busy depending on the time of day you go.
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September 2023 by S. P.
Best customer service ever! Store Manager Goi demonstrates the true meaning of outstanding customer service. Extremely courteous, professional, knowledgeable of file types. efficient and patient. I would highly recommend this store location to others. I think this store deserves 5 star plus.
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September 2023 by KevinK.
I live in an apartment building with a door code, like many apartments, and my package was re-scheduled for a later date because the UPS delivery driver didn't try calling, texting, or emailing me before re-scheduling.There is also no option to leave my building code so how is he supposed to get into the building!
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June 2023 by Cris Trautner
Since banks and lawyers live in the past, I had to fax documents to them. After multiple unsuccessful attempts with the bank number, the staff successfully faxed it to the lawyer. It was a painful process, but everyone at the store was friendly and helpful, especially the woman who helped me toward the end. I didn't catch her name, but I am terribly grateful to her for persevering.
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June 2023 by Thejoryplays
Great customer service Zach was very friendly and it was a very quick process of getting my package then leaving
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May 2023 by Matthew Spiegel
Phenomenal customer service! I showed up a few minutes prior to closing with two posters that I wanted to mail. The clerk on duty, Dismas, was amazing. Despite the late hour, he patiently helped get the posters packed and shipped. I am happy to report that they arrived to my house unscathed.
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May 2023 by Calvin Bennett
Not helpful at all, lost my package and took an entire day to tell me absolutely nothing about what happened. Didn’t make any effort to figure out what the problem was. Didn’t offer me any resource to try and figure it out or meet with the driver so I could just get my package directly from him. All of this could be solved with a single phone call. My package is now 4 days late. None of it makes any sense and it’s ridiculous. There’s no way they can’t contact a driver and ask him questions. Also how do you post a package as delivered but not deliver it?
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May 2023 by Alex Nguyen
Had to ship some stuff out, never shipped anything before until now, Dismas helped me out the whole time and was patient. He was very helpful and so was Donovin. Made the process of shipping packages out smooth.
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May 2023 by Chris Weber
Hours were not correct or employee locked doors without noting a return time. Very inconvenient when you live an hour from a UPS Store.
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March 2023 by Jacee Corby
Goi and Shaun were freakin amazing. Made the 3 returns I had super easy. So thankful!!
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March 2023 by Michelle D.
Very good experience at the downtown UPS store. The man helping was great. His name started with a D and he was working the afternoon of 3/25/23.
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March 2023 by Ali Mrsho
Today I came to the store with three boxes . Goi was doing customer services , he professionally put all my stuff in boxes really fast and helped other customers too . I would say , thanks for all do and it was the best experience I had with ups store.
