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October 2024 by Andrew Pryor
Tried to upsale too much and wasn’t receptive. Made things awkward.
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August 2024 by Jon Yoachim
PLEASE, save yourself the hassle and do not go to a Victra. Go to an actual Verizon. Victra’s are awful. The can’t do much other than sell you something and then when you have defective equipment you’ll get ping-ponged back and forth between Verizon and Victra because Verizon can only do so much when you buy from Victra and Victra can only do so much because they’re not Verizon.
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June 2024 by Jenn Nevaril
This store has sold a device to someone who is not authorized on my account twice. The most recent time it happened, the store manager admitted to me, when I went in asking for a copy of the signed documents, that he bypassed the security to prevent this specific thing from happening, after I asked if they ID everybody at the store. When they said yes, I asked how someone who was not me, was able to finance a device in my name if ID was checked. at that point, he admitted he bypassed security protocols. He promised a follow-up or resolution of some sort. That was on January 6th. It is now February 21st, and I have not heard one peep from the store.
Update it is now june 24, and this store never reached back out.
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June 2024 by Kirby Jackson
It's a store near me and the service seems better. (I was at a Verizon store staff seemed as though my ? Were a bother)
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June 2024 by Neil Kerr
Very efficient transfer of data from old to new phone. Very helpful and knowledgeable staff.
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June 2024 by Dave Znamenacek
Justin was very helpful and polite, my old phone was completely dead when I showed up looking to upgrade it. He helped work around some issues and helped me pick out the right accessories. He was very knowledgeable and polite and helped me understand my options and all the costs and fees so I wouldn’t be surprised. I wish it was always this easy! Thank you so much Justin!
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May 2024 by julie berner
Jordan was very helpful & kind he was patient and helped set up several things on my phone
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May 2024 by Amy Kobza Deutsch
Kyle was so helpful and made this process go so smoothly and effortlessly! He is fantastic at his job and provides the best customer service that I have ever encountered!
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May 2024 by Kourtney Grimes
I was presented upgrade options after my SIM card quit working. Although they were able to get my phone working again with the secondary SIM card, there was pressure on any options. I ended up upgrading and they had everything in stock that I wanted. Great customer service and they dealt with my 2 young kids with me.
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April 2024 by Hanne Beldin
Kyle was amazing!
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April 2024 by Maria Svoboda
Kyle listened to what I wanted to accomplish with my visit and found a way to get done. The entire process was easy! … at a phone store!!!
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April 2024 by jessica small
Kyle was super helpful and knowledgeable!
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April 2024 by Daniel Houston
The woman who helped me get two new phones was a multitasking rockstar! Thank you for your service
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March 2024 by Sara McInerny
Kyle was great
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March 2024 by Robert Kay
Jesus is the best! He’s solved several problems for us and is always kind and helpful.
