-
July 2021 by Cathy G.
I usually go to the main Verizon store on O St. Was ready to change providers due to the treatment I receive at that location. My daughter said to head on over to Victra and will now go nowhere else! The entire staff was friendly and very helpful. Went in to just upgrade my phone and then give my mom my old phone. The phone I had already researched was not available. While the sales rep at O St. store simply brushed me off and offered no other suggestions, Victra staff looked up other products, went over all features, even told me about the drawbacks of products. They listened to what I wanted/needed. They outlined my monthly bill, transferred everything for me, didn't try to sell me anything that I couldn't get cheaper elsewhere. The customer service was great! They have my business and I'll send anyone who asks to their location. The Verizon store on O St. could take a serious lesson from these folks on what true customer service and respect is. Thanks so much to the entire crew at Victra!!
-
December 2017 by Clifford Thompson
A gentleman named Mike was very helpful. I came in with a damaged phone, and he explained my replacement options. He worked with me until 8pm, an hour after the store closed, and refused to leave the store until I left with a legitimate phone, and my service was activated. He did everything in his power to make sure I was taken care of, and he did so professionally. Mike went above and beyond, and should be recognized for doing so. I will continue to return to this location for all my Verizon service needs as long as this location employs great people like Mike!
-
April 2017 by Dawn Sebek
The wait at our local Verizon corporate store is usually very long, so my husband and I decided to go to the Z Wireless store on Andermatt Drive. The store was busy, but the sales people were efficiently handling customers and our wait was not long. Jordan W. was our salesperson and we were fortunate to have him helping us, as he made our transition from Androids to iphones pretty painless. The transaction went smoothly and yes, there are some fees, but these fees have been a part of the upgrade cost as long as we can remember (and we would have had them at the corporate store as well). Not only did Jordan make sure we left the store feeling confident in our ability to use our new phones, but he also told us to contact him personally if we had any questions or problems going forward. Thank you for a pleasant experience; we will definitely be back and recommend Jordan at this store.
-
April 2017 by Ella Prussa
Loved my experience here! The Verizon reps were so helpful and understanding. I had a lot of issues with my phone and needed a lot of time to figure out my plan. The guys spent their time helping me out and gave me a lot of good information. Will probably make the drive over here for all my phone stuff! And the sales rep that helped us was Jordan, but other associates were helping us as well.
-
April 2017 by Cami Kopetka
I came in this last week and Jordan was the most helpful, respectful and customer serving employee in the store. He made sure that I was taken care of start to finish. Wouldn't have wanted a better experience!!!!!
-
March 2016 by Clancy Kotschwar
Ian, the store manager, is just an amazing employee. He helped me get a phone 2 years ago and he ordered a new one for me today. He knows what he is talking about and is very friendly at the same time. I'd recommend him any day! This is the only Verizon store I will go to.