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November 2023 by Sean B.
For some reason this place makes you jump thru all these hoops to rent a vehicle....The U Haul near the Navy Base is much much more customer friendly and a lot easier check in and check out. Drop off at night, all I have to do is put keys thru door slot, this location, you have to put a steering wheel lock and go to this online link or they charge you money. Save yourself the hassle and go to the one on the base.
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January 2023 by Frank T.
Easy, convenient truck rental. No issues from start to finish. Truck was clean and ready when promised. Fair price
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January 2023 by Franz T.
Easy, convenient truck rental. No issues from start to finish. Truck was clean and ready when promised. Fair price
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August 2022 by Phyllis Bitsche
My kids and I were traveling from Iowa to Sandy, Utah when the clutch went out on my car in Ogallala Nebraska. All the repair shops in the area were two weeks out so I decided to call uhaul to rent a truck and trailer to get my kids, my 2 dog and myself home. Made reservations with there hot-line that tells me the closest place that can help me is 120 miles away, even thoughthere was a uhaul less than 2 miles from the hotel we were in. I spoke to Roger to make sure there was enough seat belts and he assured me that the truck has three seat belts. So I spend $300 on a local taxi (that is all there was) to get to Mc cook . My taxi leaves and then I find out there is only 2 seats and 2 seat belts. Roger tells me I can return it , but if I do that I've got no way to get back to my kid and two dog that had to be left behind so that we could pick up the truck and trailer. So I take the truck pick up my kid, dogs and car and drive home (very unsafe). Get home to find out they didn't give me enough miles to drive from there front door to my front door and I will need to pay $0.43 a mile to return it to a uhaul that is 20 miles from my house and will pass 4 uhaul stores along the way. As the closest one to me is less than 2 miles. And for Roger to tell me sorry about your luck you made the reservation online, just made me lit.
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September 2021 by Reasoned Matter
Good service, very helpful staff.
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August 2021 by Benessa F.
Prices for packing materials here are waaay more expensive than you would find at a normal uhaul store. I got 5 boxes (a mix of smalls and mediums) and it totaled out to over $20????? Small boxes at uhaul are literally 99 cents. I realized my mistake after purchasing and asked if I can return them less than 5 minutes after the transaction and the desk person said they don't take returns. Uhaul takes returns. Save your money and go to uhaul instead. I literally live in alameda but I will make the extra time to go to a uhaul in Oakland.
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June 2021 by Christy S.
First time I dealt with uhaul was 4 1/2 years ago. I ordered a trailer hitch and also rented a car dolly and a car trailer. Everything went smoothly with them and I was happy with my service. They have since that location. I just ordered another trailer hitch and after a week and a half of it not being shipped I had to cancel my order and order it from somewhere else. I had also reserved a box trailer from one location and I had gone there and they didn't have the reservation, they didn't have any trailers of the size I have requested and were not getting any in. They did help me at that location find one that was a half an hour further away and we got that one reserved. the first reservation was for a different amount that I was able to get a deal on. On the second one they would not honor it, U-Haul did call me and tell me that I would have had to go on to another location to pick up the trailer from the first reservation. I feel that U-Haul should have made sure that there was a trailer at the location where I had made my reservation and not tell me I had to go over an hour to pick it up myself. I feel it was U-Hauls responsibility to make sure to have the trailer at the first reservation location and that for me to not have to over an hour to get it myself. I am very unhappy with how this transaction was handled. The one star is not for any of the three locations I visited, it is for uhaul, and truth be told I don't even want to leave that!
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June 2021 by Julie M.
**IF YOU DROP OFF TOUR U-HAUL DURING OFF HOURS** (yes it is a 24 hour drop off but there won't always be someone working there to collect the key) - you need to drop your key in the mail slot that's on the door to the kiosk where the person would normally be sitting. The mail slot is vertical. If you look in the mail slot you'll probably see other keys laying on the floor where other people dropped theirs. I spent a solid 45 minutes here looking for a key box and feeling like an idiot lol.
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March 2021 by Chris Allen
Guarantee to get you from point A to point B with a load
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January 2021 by Stephanie P.
I am a newly divorced (28-year marriage), female who needed to retrieve items from my home that was about to go on the Market for sale. I had limited time, and thought renting a U-Haul vehicle would make things more efficient. I had a few "Technical Difficulties" because I've never had to deal with these issues before because there was a man in my life. WOMEN of Alameda... I feel so so Grateful to Sam (who has taken a few calls from me), And, absolutely love and recommend this particular U-Haul establishment!!!!!!
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December 2020 by Stuart W.
Don't rent a U-Haul here. It won't be there as expected. Every time something gets screwed up. Do they give a damn about their crap service? Nope. They can't even lift a finger to answer their phone (try calling them!). I've used them a few times (they're close to my house) and now I'm done with them. Every time I get a call that "the trucks not there and I have to go to Oakland" or "we're closing early get here now," blah, blah, blah. Just drive to Oakland for a rental in the first place. You'll end up going there anyways!
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October 2020 by Darin Mcclain
Good experience...
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October 2020 by Ron D.
We reserved a truck to move from Somers NY to Jackson Hole, WY. We made the reservation 10 days ahead of time. We started calling the Cortland Town Center office 3 days prior to the rental date. The branch did everything they could to accommodate us. U-Haul however was just horrible. We were told they were looking for a truck. I thought that is what they do. Rent trucks. Take the reservation. Hold the reservation. Finally we are told they will call us by 6:00 pm Monday the night before we needed the truck. No call. I called the following morning and was told they did not have a truck. The rep then asked "do you want to cancel the reservation"? I said what reservation you don't have a truck. She then said I can give you $50 off. $50 off what you don't have a truck. Then she said "Sir would you like to cancel your reservation"? This was a supervisor I was talking to. I hung up. called Penske and had a truck 2 hours later. U-Haul you are horrible.
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September 2020 by Heather Shultz
Very helpful
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August 2020 by Mary H.
Worse communication !! Not sure who runs this Company , 1 minute they have a truck, when you get there to pick up, oh they say we just rented it to someone else!!!! Who does that!!!!When you call weeks ahead to make sure the truck is reserved for you. They tell you it is..... then they rent to someone else!! Shame on themBEware!!!!
