Courtesy Ford of Norfolk is highly praised for its excellent customer service and quality care. Customers have described their vehicle buying experiences as smooth, easy, and exciting, thanks to staff members who demonstrate honesty and integrity. One customer was impressed that, despite being 13 hours away, they felt confident enough to purchase future vehicles from the dealership. The sales team, including individuals like Tony Squire and Chandler, are noted for making the process enjoyable. The service department also receives high marks for promptness and helpful communication. Vehicles such as a Ranger and a 2024 F150 Raptor were serviced quickly and efficiently, with staff providing clear updates and checking in on how the vehicles were doing. Staff members like Tyrone stand out for their positive attitude and willingness to go the extra mile to address customer concerns. Overall, Courtesy Ford of Norfolk is recognized for its friendly, respectful staff and above-and-beyond service, making every customer feel valued from start to finish.
This is one of the best experiences I've had buying a vehicle. Tony Squire and Chandler made the experience super easy and exciting. They have a high level of integrity and even though they are 13 hours away from my hometown, i will buy future vehicles from them. Cant wait to pick my Raptor up in 2 days!
September 2024
My Ranger was picked up from work, promptly serviced and returned. Communication regarding the inspection was helpful and accurate.
September 2024
Amazing staff and service department! They were able to squeeze me in at the last minute and complete the repairs on my van. I am super impressed with the way they helped me out.
