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February 2024 by william windmeier
2024 nissan versa. purchased for fuel economy. wonderful experience
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February 2024 by Agot Chelsea
Very accommodating, able to answers all concerns.
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December 2023 by Nancy B.
I wanted to take a moment to express my gratitude for the exceptional service I received from the business of Bill Summers of North Platte, NE.I had a wonderful experience to ensure my satisfaction. They were professional of their work. The certain staff members that I dealt with and were very knowledgeable, plus it was a super of these staff members who went above and beyond their precious time of their duties of their work, to service myself and my vehicle. When you enter the garages prior to any work, you might be greeted with Shana, the service manager and or Brycen, the service advisor. It's always nice to see a friendly smile. They both have excellent customer service and are wonderful in every which way. I could tell that they were so very understanding of my concerns. They got me in with two separate appointments plus additional appointment to install the part on November 29th, approving the service inspection of my vehicle, without charging me extra. I mean seriously, they could have charged me for these appointments, with having these unknown questions to them towards my vehicle, especially since I requested to be in the service garage examining my vehicle, while it was on the lift. They are friendly, listened carefully, had patience towards me. I felt comfortable, and never felt I was being rushed with my concerns of my questions of my vehicle. It shows me there is a lot of wonderful and kind staff members of Bill Summers, and that they do take pride of their job positions plus for the customers and their vehicles. Yes, they do worry for the safety of our vehicles out on the road and the safety of others. I felt like I was in good hands within them. They answered my questions truthfully. The guys that I dealt with was Steve on November 14th and Sam on December 2nd, in the service technicians dept. showing me up close of my vehicle in the garage. They took time out of there busy schedule to explain everything of a certain part of my vehicle, the concerns that I had. The service technicians were prompt, professional, and the final results exceeded my expectations with the honesty and truthful of their words to me. They also went above and beyond their work in helping me out.I am sure I was the talk of their business service dept in a humor way, stating my name of the number of times I called, but I just felt within my heart, something wasn't right and needed to find out my answers to the questions I had. They were great in calming my nerves of what took place previously, and I was so impressed with the level of service that they treated me with respect and dignity. I feel they should all be recognized in their work positions.Don't ever judge a business that actually does a good job until you actually find out, that they do care, and are very much concern They were prompt and professional, to ensure that I was satisfied with all the service that I received, and I am very grateful to all of them.I would definitely use Bill Summers of North Platte in the future and truly recommend it to others.
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November 2023 by Dana Odenbaugh
Brad Waugh was the nicest sales person I've ever worked with!! Great customer service!
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November 2023 by Jose Medina
Very professional, was able to answer all my questions about vehicle functions, bells and whistles.
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November 2023 by Ryan Hayes
Overall a good experience in buying our third new car from Bill Summers Ford. Our salesman was patient with us, not over bearing, and communicated well. Always take pride in buying local to support local business! Thanks for a job well done.
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November 2023 by Jo Dawn Swanson
We couldn’t be more happy with our entire experience! Michael and Ryan went well beyond what was required of them. They really cared about finding the vehicle that matched what we wanted.
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October 2023 by Jacinda Mues
It was my first time purchasing a car and my salesman Isaiah made it so simple! Philip was great help with explaining all the details thoroughly with the financial side! Overall, it was a great experience!!
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September 2023 by Eva Parra
I purchased my first New car last weekend. Michael was amazingly patient and extremely educated on all the cars.
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September 2023 by Brandon mcelwee
Trent was amazing! Very knowledgeable about the vehicles I looked at. Very patient with me and all the questions I had as well as not knowing what exactly I wanted to buy. Phillip was very good with the financial aspect and answering questions as well. Thank you all so much!
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July 2023 by Aaron Martin
Great job by entire Bill Summers team!Salesman (Tim) cared about our needs He even stayed late & delayed his anniversary plans! The guy in the Service department stayed late & delayed his plans as well!! Very good experience ?
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July 2023 by Bryan Kwan
They are great in dealing with quires of customers. They are knowledgeable in all aspects regarding the car that I purchased. Thank you very much!
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June 2023 by Vicky Earl
My car was at the shop for 45 days. There was much confusion about what would be covered by the warranty that they sold me when I purchased the car from Bill Summers. After 3 weeks of leaving the car at the shop they decided to cover most of the repairs for the head gaskets. At no point did they offer me a loaner car while mine was in the shop for repairs even though my warranty states that it covers that. We just got our car back after 6 weeks of being at the shop. My $50 deductible cost me almost $400 when it was all said and done. This is round 3 for us with this dealer that has cost us 6 trips at 150 miles per trip, 4 days off from work to get the car there and pick it up and a new set of tires due to the poor front end alignment. I wouldn't recommend their service to anyone.
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May 2023 by Deanna Somers
Bryce was amazing. The process was super easy. They made us feel welcome.
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May 2023 by Kristi Vieyra
I am very disappointed in this company. I was quoted around 300 for just my break pads to be replaced and picked my car up and ended up paying 680. I was told it is policy to rotate the routers which ended up causing the price to go up. Mind you this car was purchased there brand new and I have kept up on the maintenance there. For a company to do extra work on a car that was unnecessary and cause the price for a basic job to more then double is not who I will ever do business with again. I feel cheated and and taken advantage of. I know for a fact that that was unnecessary work . You have lost a loyal customer and I will spread my experience so this doesn't happen to anyone who will listen. The breaks pad cost less then 200 so I paid almost 500 for a job I should've taken elsewhere or done then on my own. To go in and hear that amount made me sick to think I trusted this place to be honest and not do anything that was not needed. Shame on this company . Luckily I had the money to cover it, imagine the people who do not have that kind of money to be able to cover that much of a price difference , on work that should never have been done in the first place. I will in the future do my business elsewhere. My next car purchase as well will be elsewhere.