-
February 2024 by Josie Rucker
I went to the store today to return a pair of $100 Doc Martin's. I never wore. I did not have a box. And I did not have my receipt. But I am a rewards person and they could have looked it up. They told me they wouldn't return it because I didn't have a box. I immediately went outside and called The Famous Footwear, customer service. . They immediately gave me a return. I had to do it online, but they apologized for the way that I was treated in North Platte, Nebraska, and how they wouldn't even give me a store credit! And by the way, NP Famous Footwear said they can couldnt resale without the box, which is not true! Customer service told me that they could have resold them and do not know why I was told that false information.
-
January 2024 by Lanita Steinert
Went in the North platte store to buy a pair of Women's dressboots They had a couple of pair, 220$and 250$, on sale was considering buying . Until I seen that both pair are my in China . I'm not paying that price for a pair of boots or anything for that matter Made in China if I want to buy shoes made in China, I'll go to WALMART
-
November 2023 by Liv Vonheeder
It was great but there is really nothing for basketball shoes only in the boy/men so yea
-
May 2023 by Jeff Johnson
Best place in town to buy shoes helpful and friendly staff. It's a waste of time going anywhere else in North Platte to buy a good pair of tennis shoes or dress shoes unless you want crappie service.
-
June 2022 by Lisa Rheannen
No customer service. Employee on phone the whole time. When asked a question he just snickered said no and didn't look up from his phone
-
April 2022 by Three Martinis Before 9 Am.
The workers were very helpful. Thank you
-
April 2022 by K. Kylie
I had a real bad experience with one of the head female employees a while back. I had a legitimate complaint about a pair of shoes I'd bought, and she was very condescending towards me. Since the complaint was legit, the situation ended in my favor. But the hassle and irritation of dealing with that lady ruined the Famous Footwear brand for me. Hopefully they go out of business soon, because they deserve it. Any business that fails to at least provide respectful service nowadays when there are so many options online deserves to fail. Just counting down the days until you guys run out of that government bailout PPP loan money...
-
March 2022 by Barry Holbrook
Knowledgeable staff. Great selection. Need to get out of the mall.
-
March 2022 by Nathan Marshall
Very clean, great selection, super friendly. It is inside mall. A+
-
December 2021 by Kelly Marriott
Great selection and service.
-
November 2021 by r boyle
Found the perfect slippers. Very friendly staff.
-
July 2021 by Amanda Talkington
The ladies who work here were so rude and passive aggressive it was hard to believe. I'm sure this location will be out of business soon.
-
July 2021 by Tess Williams
Great store was unable to shop in store due to drama
-
June 2021 by Susan Rachel
The women who work here are rude and condescending.
-
June 2021 by Ernie Nebarez
Didn't have the right brand
