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October 2023 by Peggy Peterson
Amy knew what she was doing, and did so with patience and kindness. I really dislike tech change, in fact I haven’t set foot in a Verizon store in over 9 years, I can think of a million better things to do rather than upgrade my phone. I just want things to work, and roll on with real life. Amy acknowledged everyone that came in timely, she was the only one working on rather big tasks for myself and other customers, and still helped even more people that had simpler issues without making them wait until my drama was over, and without making them feel unimportant. Customer Service in this town is lacking as a whole, but I can report that Amy earned more than her pay this Monday!
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September 2023 by Pat Neben
I have gone to Victra for years for any and all of my Verizon services but last night was the best one yet. I lost my phone while leaving another business in town and after checking back with that store to no avail, I headed straight to Victra. Amy, the clerk at Victra, was so patient with me and assisted me with everything. I had told her that I had to have a replacement before I left town, but she went the extra yard and helped me to locate my lost phone. I can't say enough about their customer service and their patience.
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August 2023 by Marcella Hilber
If you are going through Verizon in North Platte NE.. Come to This Location!! They sincerely Appreciate You and Care about making sure you get Quality Service.. Do Not Go to the North Platte NE Corporate Store!! This Verizon Store is on Dewey St & F easy to find and you will receive Actual Good Service from Verizon.. I was not paid nor compensated this review is real and well earned
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July 2023 by Tracy bayne
Amy was a huge help.Great experience
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May 2023 by Beth Hackett
The store manager Alex was so great to work with! She helped beyond means in our situation and we couldn’t have left Verizon happier. This was our fastest time making it in and out of a Verizon store - the customer service was excellent!
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May 2023 by Courtney Weller
My dad went in today because he was having issues with his phone ringing. From what he could tell it was turned up but still rang quietly. He went in to see if they could help him and the only person on there was extremely rude to him.He is almost in his 70’s and sometimes needs help figuring those kinds of things out, heck we all do.Do better.
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May 2023 by Romone Ford
My overall experience was great! The store Manager Alex, she is extremely helpfull! as well as the store associate Jasmine too! And I recommend this location period.FRFR y'all..keep up the excellent work
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April 2023 by Tammy Peterson
Was buying a new phone. Working with Alex was quick ,fast, Knowledgeable and she very polite. In and out in about 45 minutes. Great service.
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March 2023 by Cindy Somers
Alexandra was so friendly, patient, explained things very well. She was extremely helpful explaining the devices, processes on purchase of a new device, explaining all the paperwork, what each thing meant, making sure i understood everything. Made me feel confident tgey would be willing to help me set up things if i struggled. TRULY one of the best experiences I've ever had with verizon!
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March 2023 by Daryl McCaslin
Alex was very professional and friendly.Her patience and great attitude will bring us back many times. Thank you awesome service!!
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February 2023 by Dan Lee
Jasmine explained options and got the phones ordered. Alex got our phones set up. Helped us get covers. We appreciate the help.
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January 2023 by Becca Schaeffer
The rep was the manager from holdrege (Shilo J). She was a very understanding and pleasing person to work with. She helped me with all of my needs and explained everything about my new phone and my plan that I am on. I would definitely work with her again!
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January 2023 by Austin Hanson
Our consultant, Alex, was incredible and very patient with us! She was very knowledgeable on all subject matters.
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January 2023 by George Packard
Always extremely well just need more help poor girl was covered up all morning
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November 2022 by randy Gilland
Great experience, knowledgeable staff!! Quick and helpful!