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August 2023 by Carl Holmes
Friendly staff to assist with all banking issues!
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April 2023 by Brady Godbout
I use Access Bank for my small collections firm. Every time I come they know me by name and are always very helpful.
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March 2022 by Rich Penney Jr.
This bank treats you like an old friend when setting up our bank account they offered pop or water,something to eat this is not a stuffy traditional bank very helpful staff especially Kyle who helped us thru this process this staff is very helpful and they answer every question this is not your typical bank.The fees and types of accounts offered are really great especially these times.
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December 2021 by Alex Plendl
The staff here is always happy to see you and truly make each experience great. I do my personal and business banking with Access and they have always been timely with any response I have. Would recommend to anyone.
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June 2021 by Michael Carpenter
Be careful when banking here!!!I have been using AccessBank for years and recently something very unsettling occurred and I wanted to make sure I let anybody who might use AccessBank know! Okay let me start from the beginning, the past few months I have been struggling to pay my bills. One of my accounts with AccessBank that is inactive and has an expired card on it had one of my credit card payments go through on it, all good I quickly moved money from my main account to the other account... By the time I had done that, a $35 fee had been charged to the account. Not a big deal I call my local bank and ask if they can remove the fee. They told me they can get me on a call with their manager and she can help me, they told me she will call me the next day. 2 weeks later I get a call from her and she lets me know my account is negative, at the time it was negative about $90, she tells me she will refund the first fee but not the other ones. After telling her I will pay the fees but I'm struggling right now, she didn't really care too much. Then yesterday hits, and I see that my account had a $110 charge to it, they had moved money from one of my accounts to the other account without ever calling me, sending me any notice, or letting me know this was going to happen. I call them, very upset, just to get hung up on by the manager. I am very very upset with the way this bank treats their customers. I am just very happy that I had paid my rent last week, if I hadn't I wouldn't be able to pay my rent this month. So please, be careful! This bank is only in it for the money and not for the customer!
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June 2021 by Daniel Paw
I spent a lot of time researching banks before opening an account here and if I could give more stars I would!! Everything about this bank meets and exceeds expectations, policies/procedures/fees all very acceptable, awesome perks you notice as soon as you step in the lobby and an amazing staff that's very knowledgeable! If your looking for just the right bank like I was, I hope this post finds you and helps!
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March 2021 by Abby Braaten
Very disappointing bank experience. Tried to do a simple refinance through this bank but one mortgage officer failed to respond or do anything about it for 3 months then another took over and failed to let us know what paperwork was due! First officer lost our financial statements and tax returns and couldn’t even pass them along to the coworker! If you value financial security or getting things done on time, steer clear!
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March 2021 by Scott Finkenbinder
The staff at the Village Pointe location are absolutely amazing! Always willing to go the extra mile to make sure I’m taken care of? I couldn’t ask for a better collection of highly motivated, knowledgeable, caring individuals! Absolutely recommend this location if you are looking for a new bank!
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March 2021 by Tim Zikas
Can’t say enough about how excellent the customer service is at this bank. No matter what branch I’ve been to the experience has been the same. AWESOME !!!!!
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January 2021 by Daniel Paugh
I spent a lot of time researching banks before opening an account here and if I could give more stars I would!! Everything about this bank meets and exceeds expectations, policies/procedures/fees all very acceptable, awesome perks you notice as soon as you step in the lobby and an amazing staff that's very knowledgeable! If your looking for just the right bank like I was, I hope this post finds you and helps!
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September 2020 by Dan Smith
I was looking to refinance my house here and thing started out pretty good. They offered a good rate with much lower closing costs than other banks. I locked in a rate and then was going to wait on it just in case things dropped more. While I was waiting things seemed to change, I was pestered and asked when I was ready to close several times.At one point I was told they were very busy with other mortgages and was putting my loan on hold since I was not ready to close. Excuse me, there is a reason that there is a rate lock period so I can shop and wait in case rates lower more. The fact that you had to tell me you were busy and that you were placing my loan on hold was very off-putting. I ended up switching to a different bank who was very accommodating with my schedule and did not pester me in closing and ending up getting a lower rate. Being busy is no reason to be rude to your customers.
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July 2020 by Nicholas Garaycochea
The Customer Service by Personal Banker Colbyn Heatherington was head-and-shoulders above any banking experience I've had in several years. After inquiring about a Line of Credit for a large home-improvement project, Colbyn was patient and consistent in answering my questions, allowed me all the time I needed to review the products, and didn't pressure me to buy anything. The process, from initiating contact by phone to closing documents, was seamless. 'Five Stars' to Colbyn and the ACCESSbank on 180th.
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July 2020 by Dan Paugh
I spent a lot of time researching banks before opening an account here and if I could give more stars I would!! Everything about this bank meets and exceeds expectations, policies/procedures/fees all very acceptable, awesome perks you notice as soon as you step in the lobby and an amazing staff that's very knowledgeable! If your looking for just the right bank like I was, I hope this post finds you and helps!
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July 2020 by David Klein
Best customer experience I’ve ever had with any bank. Everyone here does an awesome job and knows me by name when I walk in.
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March 2020 by Mike McKenzie
Most friendly staff and never an ATM fee 2nd party or otherwise.
