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November 2023 by Justin “Hop-A-Long” Anderson
Super helpful staff, had everything in stock that I needed, and we're able to answer all my questions!
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November 2023 by Amy Buxton
ACE Hardware company policy must stress friendly customer service because every Ace store I've ever shopped excels in it. This store was also superb. I had knives sharpened today while I waited. Service was fast, employee was friendly and knowledgeable.
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November 2023 by Bob Stortz
The associate their was knowledgeable. Got my chainsaw chain in second
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September 2023 by Gary Glendenning
Store is well organized. There were staff available and helpful. Cashier was friendly.
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August 2023 by Steve Tafolla
Been there many times good service. $$$ good selections .
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July 2023 by Shiva Gopal Rao Parvatini
I recently went to this store to buy a little giant plank, which was listed for $259 and was on sale for $159 in little giant website. I asked them to price match according to the policy. This same item was listed for $279 in ACE hardware. So, the manager said she could not match the price in Little Giant's website since the price difference is more. Concussion is ACE store not only sells the same items for more than the manufacturer listed price but also doesn't comply to their own policies on price match. Manager did not even bother to check their own policies.
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July 2023 by Robert Stone
Such a clean store and helpful customer service. A little pricier than Menards or the others, but still great stuff.
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June 2023 by F Williams
Plant shopping at this store was an absolute delight. TONS of plants and they all looked great. Prices were better than everywhere else. They were very busy on this particular Friday (before Mother's Day!) but check out was fast. All the associates were very nice and eager to help. I love this store!
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June 2023 by markinomaha
This store has always had such a nice garden center but everything looked pretty rough today. They must have trouble hiring people to keep everything watered. But my main concern is that the store on 90th and Maple Street had all of the $17.99 baskets reduced to $10.99 but this store was still charging full price. I think all of the stores should have the same prices on the same goods. I wasted a trip and five dollars in gas driving all the way out to this store.
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May 2023 by Linda Kirshenbaum
They all are a great team . So helpful. They know their products. Thank to all.
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April 2023 by Madeline Hanson
Great store had what I needed. Items easy to find. Friendly staff.
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April 2023 by Peggy S.
Incredible Service!Though we live in Loveland, CO, my mother-in-law lives in Omaha. She is recently widowed and was alone with a broken furnace and no availability for a repair on a Sunday. The temperature in the house was 58 and the lows for the night were to be in the 30s. We called around to find a space heater for one room, calling several large stores first. Though we found some availability, we couldn't find anyone who would deliver and even if we'd hired an Uber-type vehicle, there was no guarantee they would connect the driver with our purchased heater! We should have known to call Ace! They connected us with a manager, Brandy who directed us to the heaters in the store, and then she offered to find an employee to deliver. After we ordered online, Z made the delivery to our mom and not only did she deliver, she brought a plant for her! Talk about above and beyond! We are grateful, our mom was moved and so appreciative and Ace has another loyal customer! Thank you so much!
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March 2023 by Carrie Cavender
Great customer service! Have been a city here for sometime. They have newly remodel BBQ area that easy to navigate. Best place for your grilling needs.
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February 2023 by Chris A.
I recommend this business, because Ben is top of the line manager he deserves a raise. He went above and beyond to help my family get a working key for our vehicle. He offered great customer service. I recommend if you have a problem ask Ben. Huge asset to ace hardware
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January 2023 by C S
Normally I enjoy visiting Ace and patronize the store often. This review is based on my most recent visit. The staff we encountered were rude, didn't seem to want to help, & didn't seem to be knowledgeable. The checkout process was slow & frustrating. Items were not ringing up at the correct price advertised & when trying to locate an associate to get a corrected price, seemed no one wanted to be of assistance. Then, even though there were multiple items in the location with an advertised price above and below the items.... they were unwilling to honor the price advertised. We ended up skipping the purchase and will do our business elsewhere. Might try the Elkhorn store to see if the service is better.
