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March 2024 by Craig Collins
We used Ak-Sar-Ben TV Digital Services for the first time to repair our GE refrigerator. The tech, Jory, knew exactly what to do and had our frig back in full condition within minutes. It's really a "breath of fresh air" to have great service that's both fast and efficient.
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October 2023 by Gregg Zahn
He couldn't help with my audio problem as he works more with video, but STILL super nice guy and gave his time up for me!
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August 2023 by C. Diane Hayes
I was referred by a customer of mines the gentleman was nice and straight forward in assisting me with services especially tv pick up/recycling
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June 2023 by Jim Rodenburg
On time, professional, friendly and got the repair done right. Kris and Melissa are awesome!Service: Stove & cooktop repair
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April 2023 by Tim D.
I had two Aksarben professionals come to my home to service the warranty on my LG refrigerator and was very impressed with their knowledge, their politeness and their personalities. Their names were Kris and Melissa and both REALLY seemed to enjoy their jobs and that in and of itself is a breath of fresh air. Both are great representatives of Aksarben TV and Digital and will always be welcome in my home.
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November 2022 by Matt Erickson
Ok, customer service is a big thing for me. I had my tv go out and was working with squaretrade to get it fixed. Jake was awesome and gave me an estimate on getting it fixed. Squaretrade ended up offering a replacement instead of repair, but I can't say enough good things about these guys and the customer service I received without even being a customer. I will have no problem using them in the future!!!
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June 2022 by Pete Kendall
Needed help with NFM Insurance claim fix. They were fast, helped identify the correct parts and installation was easy. Very courteous and friendly. Will use for most anything going forward.Service: Washing machine repair
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May 2022 by Philip Joy
Handled Samsung warranty professionally and with diagnosis skills. Came with all parts that could be needed. 75 inch screen replaced. A+
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May 2022 by Armando Rosales
Came out, diagnosed. Needs to order part to a total tune of $360. Big screen so you need to decide if its worth it for yourself! Will give another star if arrival of part and finishing the job is timely.Well Aksarben sent out a tech after waiting for a part. OOOPS, wrong part, didn't work, which means WRONG DIAGNOSIS. Does that mean they will refund the $80 for a bad diagnosis? We'll see. Now they say "mother board"? Sounds like more money! If this continues its down a star ?.Service: TV repair
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December 2021 by Alex England
Jake from Aksarben is fantastic!! Highly recommend!
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April 2021 by Chelsea Hadfield
Samsung paid for parts, I paid for the labor. Came to house to fix and dryer broke again after 4 loads of clothes. Came out again and dryer still does not work correctly. I asked for a full or partial refund due to them not fixing the problem. Owner or manager refused. So I am out $103 and my dryer is still broken. Do NOT recommend they do not stand behind their work.Service: Dryer repair
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March 2021 by Albar Trucking inc
Please don’t use them they will take ur tv apart then bring the parts to fix it. When they don’t fit they say sorry tv not under warranty. Note it’s under warranty and they got paid for the repair. Even know they did not do the repair. Took the parts with them that they claimed to have installed but they did not. Scammers now I’m left with a tv in parts. Don’t use them!!!!
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January 2021 by Ashley Jankowski
We purchased a warranty on our KitchenAide fridge/freezer when we purchased the appliance from NFM. When the ice maker started making noises we called the warranty company to place a claim. They sent out Aksarben TV to make the diagnostic call and repair. 4 weeks later and a number of calls for assistance, and visits by repair people our ice maker was finally working without noise again. We were told a number of times during that month that is was one thing or another and their fix was going to take care of things, but it never did. And they were terrible to get a hold of through the process! Flash forward 1 year, and we were having issues with the freezer making a noise. The claim was placed with the warranty company who again sent Aksarben TV out to investigate and repair. The technician arrived, didn't even look in the freezer, just said he knew what the problem was by the noise and would get the part ordered. A week and half, and multiple calls later the part was finally in. The tech was scheduled to come out. When he returned to perform the repair, he didn't know how to get the drawers out of the freezer and asked us for direction. Once he did get them out and began to work on the replacement of the part he thought was bad, he learned that was not the problem after all. it was something else just sliding down in the bad causing the noise. He mentioned he could tape the piece up... no. He ended up securing this piece in some manner so it wouldn't happen again. However, within 4 days of his "repair" the noise was back. We contacted Aksarben TV again to come back out and fix the problem with a different technician. They said we had to file another claim with the warranty company since they closed it. Fine, did that. They called to come out and sent someone else. That technician arrived and also was unsure how to remove the drawers from the freezer and even agreed the last tech put them back in WRONG! He didn't take anything apart in the freezer to see what was up because he didn't want to deal with putting it back together. But was going to order all the parts to replace in the back of the freezer and that "should" fix the problem. 4 days later we hadn't heard anything about the repair, and contacted Aksarben TV again. 3 days later we received a call back stating that they hadn't gotten approval to order the parts. I contacted the warranty company to ask for assistance to get this approved and was told that Aksarben didn't even put in the request for parts until 3 days prior (a week after they were in my home the 3rd time). They received approval for the parts yesterday, and then called to tell me such but didn't know when they would be. At that point they advised they found the parts online through Amazon and could get them next week to repair on MOn/Tuesday, but didn't know if the warranty company would approve the higher rate. I asked at what point was Aksarben going to make this right and order the parts to ensure this repair was done and done right next week, and cover the difference if the warranty company didn't approve the higher cost. Ann (at Aksarben) got very brash at this point and said, we won't do that. I will see if the warranty can expedite but we won't do that. I expressed that they have had this repair for a month now and this should not even still be an issue had things been done right in the first place when the tech arrived originally and then when they were out to repair and walked away without actually repairing. Ann proceeded to contact the warranty company and told them that I threatened her so they weren't working on this repair any longer! Not even close to what happened at all! They are clearly just trying to get out of making right what they made worse to begin with. I would be very careful using them! What a disaster!Service: Refrigerator/freezer repair
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January 2021 by Cheryl Smith
Worst company I have ever worked with. Have been out at least/in contact with them 10 times in 2 months over an ice maker problem on my LG refrigerator. Tell you what you want to hear. DO NOT DELIVER. Anybody that uses this company should have their head examined. If I could have given them less that one star I would have.
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January 2021 by Janice Jordan
No one answering their phone...I drove from Ne.Furn. mart to find Aksarben tv and could not find it...no sign out?I have a 3 year old Sony Roku tv purchased from the mart. Unable to find anyone to troubleshoot for me & Figure out what happened to the tv.
