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January 2024 by Kelsey Mitchell
We rented a premium truck for a short trip and paid extra to have a premium vehicle. Upon arrival, the only trucks available were not "premium." The only difference between the truck we got and a lower tier cheaper truck is this one was 4WD.It was very frustrating, as I require the layflat seat for long distance travel due to my disability inhibiting me for being upright for longer than maybe 30 minutes. I have to lay flat. Only the higher trim levels on the F150 have the lay flatseats that I needed for my disability in order to be able to travel long distances. This truck was the baseline trim level with all manual, cloth seats that had minimal recline at best.Having the word "premium" in the title of the vehicle listing is false advertisement, especially since it says "premium pickup 4WD Ford F150 or similar"... The upgrade only changes your drive train folks, not the trim level, so renter beware.Our truck bed was incredibly filthy and had not been cleaned out, so we had to purchase a tarp to try to keep our things from getting dirty. The inside of the truck was clean and well maintained and it drove well. No mechanical issues along the way.Customer service was incredibly slow upon pickup and drop off. It took 30 minutes to get out of the parking garage because they only had one line to be checked in and out.When asked about how our experience was and we told the rep "not great" - he did not care to ask for further information as to why.
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January 2024 by M
Whenever I get to choose my car rental, I will be choosing Alamo from here on out. I was stuck in the northeast during the winter 2022 storm and Alamo was the only car service that would allow me to drive a car out of the northeast to get back home in the Midwest. When I dropped the car off at the Omaha airport, the manager spoke with me and helped me feel reassured about the rental service and fees. I left their office in total disbelief of how incredibly caring they were, and their kindness brought me to tears. I cannot express the relief that Alamo brought me during such a stressful time. I will never forget it.
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December 2023 by Jean Stutzman
Kai at Alamo desk at Kahului Airport gave us fabulous service on 11/27/2023. He was efficient, friendly, and helpful; everything a customer could ask for. Mahalo, Kai!
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December 2023 by Candi Smith
After a long day of flight delays and frustration I was very pleased with the ease of picking up my rental car. The staff was so friendly and I was literally in my rental car driving away within 10 minutes of checking in. It was AMAZING! 5 out 5 stars for Alamo! That was by far the best rental experience I have ever had!
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October 2023 by Randy M
Easy rental, nice car. But the car, and all their cars were very dirty. I had to find a car wash right away just to see clearly out the windows.
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October 2023 by Benjamin Gatewood
The counter did not have a person so the kiosk was the only option to check in. I am not a fan of that but, it is the times we live in. At the garage I was given the option of what vehicle I wanted, wich I really appreciated. The vehicle was clean and worked well for my needs. At the drop off, Kat was very friendly, even at 6am.... Overall a great experience.
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October 2023 by Mary Maguire
One of the BEST airport rental car experiences I've had. Everyone helpful and friendly. A special thank you shout out to Allison at the rental counter who was at a different counter and offered to help me, Alex at the garage who helped pick out a car that suited my needs, and Helana at the garage checkout kiosk who helped me with settings inside the car. Thank you to this helpful and friendly staff!!
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October 2023 by Vivian Molina
By far the easiest rental company I’ve gone with. I pre registered online so all I had to do was go straight to the car after being told which one was available. Drop off was just as easy, we were greeted by Sofia and she made sure to give us the best service possible. She was fast and efficient, and we were on our way within the time we got our stuff out of the car. Will definitely use Alamo again in the future.
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October 2023 by Sandy Heyer
Alamo skip the counter pick up was so easy in Omaha. Check out not so much. Counter girl gave me wrong info when I left, but when I returned the car King was great! Answered all my concerns about the pricing and was as it should’ve been! Thank you King! Keep up the great customer service!
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October 2023 by Daniel Trumm
We came in around midnight. There was one poor guy working representing every car company. After waiting 15 minutes I got wise and downloaded the Alamo app, I set up an account, entered my info and checked myself in. This allowed me to flash my claim number to the gentleman and he showed me my car. I was out. The gentleman working 9/21/23 deserves a raise and a bonus.
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October 2023 by Michala Shaw
Easy pick up and drop! Whole process took less than 10 minutes. Great nice new clean vehicle. Will definitely use Alamo again!
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October 2023 by Tom Eslick
What a great rental experience! Natalie was fast to welcome to the counter. She processed our paperwork and sent us on our way. Thank you again for the great service!
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August 2023 by David Luptak
Very quick service and we got the vehicle we requested. They do need to figure out how to let customers utilize their phones and maps without a paid subscription.
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August 2023 by debbie berg
This company was so easy to rent from as their online renting was super. I paid and then went to pick up car. And awesome prices
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August 2023 by Katy Loop
I had to make a last minute trip to see my daughter in the hospital. When I got off the plane I went in the Alamo line at the airport and had a rental car within 10 minutes and was on my way. The car was clean and dependable.
