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February 2024 by Tay Evers
Was completely ignored .I’ve never shopped at American eagle before, so this was my first experience.. and I would have appreciated some help or assistance finding what I was hoping to shop for. Had no one approach me or ask me if I needed any help finding clothing. I was in the area of a worker multiple times and she just kept folding clothing , and then went to sit on the counter and look at her phone . Very disappointed in the complete lack of customer service.
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January 2024 by Adis
The girl at the counter whose name I didn't catch was quite helpful tonight - 1/3/2024 - after not being super into my online order she asked me as I was exiting the store if I liked them, I told her I didn't particularly like the non tapered bottom and she asked a few questions and ended up helping me find what I wanted in the first place. I'm glad she cared enough to ask me, super helpful. Thank you.
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January 2024 by Debra Webb
This store really does have some cute clothes but wow are they ever pricy! I found some cute stocking stuffer while I was shopping here a few weeks back and I of course had to get my daughter some socks as she really likes them from here. If I ever win the lottery I an going on a shopping spree here for sure!
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October 2023 by Dawn Schultz
Super easy to return an online purchase - they are really so nice.
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May 2023 by Lamae POLITE
The best jeans!
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March 2023 by Christopher Cashell
I was rather surprised, and not in a good way, at the selection of men's clothing available here. There were jeans, hoodies, t-shirts, and a smattering of plaid shirts. That was basically it. Calling it limited would be a serious understatement. I suppose that's acceptable if you never wear anything except jeans, a t-shirt, and a hoodie... but it seems a little ridiculous. Even people who enjoy that wardrobe combination, generally don't wear it *every* day.This was my first time in an American Eagle store in a while (few years), so I don't know whether this was normal now, or if there was some other reason for such a weirdly limited selection. American Eagle used to be one of my go-to clothing stores, and I have a handful of American Eagle shirts that are still my favorites. I might check their website, but I won't be back here again anytime soon.
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December 2022 by Emily Gohr
I was in the store for about 45 minutes tonight, I watched several employees greet every person who walked in. They asked several customers if they needed help finding sizes, or if they needed help looking for some thing. I was ignored the entire time I was in the store. Even when I went to leave and there was an employee standing right by the front door because they were about to close, and the employee still said nothing to me as I was leaving. It made me feel incredibly awkward and uncomfortable
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September 2022 by Grace ・ᴗ・
Very expensive even the sale.
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August 2022 by Jayme .Wyble
Love this store! The staff is friendly and really helpful especially when it comes to finding the right jeans. I’m a curvy girl so shopping for denim isn’t always a fun experience but when I shop with the Village Pointe AE team I always feel so comfortable (plus they carry up to an 18 in store!). Best experience, definitely recommend.
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August 2022 by aubrey franks
very welcoming and kind staff, store was also very clean and organized.
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August 2022 by James Lathrop
Poor men's selection. Was never acknowledged entering or exiting the store.
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July 2022 by Michael Burn
Great selection staff is always super helpful!
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July 2022 by Traci Wentink
Love the staff! So friendly and helpful.
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December 2021 by Courtney Fenner
I went into this American Eagle location yesterday and felt so awkward because no one greeted me or acknowledged my presence. I even picked up a couple items that I was pretty sure I was going to buy even after I tried them on.. which I didn’t even bother trying on instead I didn’t walk any further than the couple tables and turned around put away the two items and left. There was probably 2-3 employees that I saw, but they never said a word. This is probably the worst location with customer service I have ever been to & it’s happened multiple times and I always try to give them the benefit of the doubt but I will not shop here. I will go to Gretna, at least they greet you or make an attempt.
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September 2021 by Samantha Kelly
I went into this American Eagle location yesterday and felt so awkward because no one greeted me or acknowledged my presence. I even picked up a couple items that I was pretty sure I was going to buy even after I tried them on.. which I didn’t even bother trying on instead I didn’t walk any further than the couple tables and turned around put away the two items and left. There was probably 2-3 employees that I saw, but they never said a word. This is probably the worst location with customer service I have ever been to & it’s happened multiple times and I always try to give them the benefit of the doubt but I will not shop here. I will go to Gretna, at least they greet you or make an attempt.
