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December 2024 by Michael Durante
Greatly disappointed.
I called and got a phone quote for installing some lights and a front bumper on my jeep.
I planned it out 3 weeks on advance since I’m a planner and our jeep is used regularly and the dates i set aside was to coincide with a wedding we had to attend and the jeep would not be needed and close enough to Christmas to be a great surprise gift.
I stopped in yesterday to confirm all was set and they lost me appointment but we’re going to accommodate me and get me in. So great …thanks
However the quote was not accurate. They said it would be at least 60% more and they were sorry
Well they said they would check with owners and see and let me know on Wednesday (today)
Well it gets worse….he called less then 24 hrs from my drop off date of the install , and that i had planned for 3 weeks and at a set price …….to let me know it would actually be 130% more then i was quoted!
No you can see almost all of my reviews except for one more are of great reviews and i never post a bad reviews without a good conversation with the business but this has got me on a few things that are not fair and good
1) i had it all planned at the prices they said and i felt good on
2) set a date that works for me well in advance
3) stopped by just to make sure , luckily otherwise the trip to the airport would have been stressful!!!
4) i got switched to a much higher price then quoted and that puts the whole project out of my planned budget.
5) i had purchased a few items for this build that i cant return
6) and short notice my holiday gift idea has been blown.
Did i mention im a planner and with a wedding this weekend and Christmas in 5 days it was greatly disappointing !!
And i did get a I’m sorry but in my business if i quote a wrong price thats on me and not the consumer!
They feel different and that has sent me in a snowball of things to handle that I was about 24 hours from being done with!
Attached i have taken screen shots to show how many times i called to verify the job price and scope of work. Always directed to Joe as he was in charge of it all and he said we can for sure get this done each and every time
Austin was the man I spoke with in person on Tuesday and on phone both Tuesday and Wednesday and he was very pleasant and tried to accommodate my needs but unfortunately management had other plans . So i do appreciate his efforts in this all
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December 2024 by Stacy Alexander
Was friendly, fabulous rate,
Definitely would use again, a True GOD sent
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December 2024 by Kristi Seaton
I worked with Joe the entire time. His response time and passion for customer satisfaction was amazing. We had 2 Jeeps done by this company and both were beyond what we expected. This company is highly recommended. The communication with Joe is why I chose this company over others. If I could give 10 stars I would
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December 2024 by Jessie Moscato
Conner is the man and I would highly reccomend this company! Great products
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November 2024 by Heather Croghan
Would give more than 5 stars if possible! They did an amazing job and went over and above ! Car looks like new on the inside! So impressed!
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November 2024 by john langland
Joe set me up with a new set of Falken tires For my F150, total game changer! Got a very fair price and the install was painless-Highly recommend thanks guys!
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October 2024 by Marie P
Autographix did a great job on the window tint on my SUV. Roger got me in quick and was very friendly and easy to work with. I highly recommend this place!
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August 2024 by A. Matthew McGraw
These guys are the real deal! Absolutely the best in town. They go the extra mile to ensure that the job is done right and explain the process and time it will take to complete the process. Their follow up and customer service is A+++
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August 2024 by Raquel Hanquist
My brother recommended this place to me and I’m so glad he did. Amazing service! And my window tint looks awesome. Thank you again. 🥰
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August 2024 by Jeromy Nielsen
Paid $1200 for a bed cover and already started cracking and they wont warrenty it. Don't buy a cover from this place. Warrenty is trash.
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June 2024 by Chanchal Choudhary
Customer Service: I'm giving them two stars because they don't communicate well and don't follow up. They promised to contact me about my Xpel (PPF) warranty card, but despite my many attempts and three phone calls over three months, they haven't. They gave me a ride when I dropped off my car, but wouldn't give me a ride back unless it was at a specific time.
Pricing/Accommodations: I'm also giving them two stars here because their prices aren't clear and they're not flexible. When I went back to get some work finished, I found out about a 10% discount that they didn't offer me before. This makes me wonder if their prices are fair. When I asked about the discount, they just laughed, which wasn't professional.
Workmanship: Their work isn't as good as they say it is. For example:
- Door Sill: They had trouble putting PPF on the door sill and didn't put back a guard they removed. They said they couldn't put PPF on because of a car logo, but that doesn't match what others in the industry do.
- Below the Trunk[On rear bumper cover] : They wouldn't put PPF here because they said it was too hard. This makes me question if they really want to meet all of a customer's needs.
- Ceramic Coating: They said this would make my car glossier, but I didn't see a difference. This makes me feel like their service isn't worth it.
- Inside the Cabin: They put PPF on piano black trims but didn't clean up afterwards. I had to spend extra time cleaning it myself.
Xpel (PPF): Bubbles appeared soon after they installed this, so I had to go back to get it fixed. This makes me doubt their quality control.
I'm still waiting for them to resolve my warranty card issue. Overall, their service isn't as good as others in the industry. Considering the price, I think people should look for other places to take their cars.
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June 2024 by Kevin Knutson
Mark as his people did a great professional job on these packages exterior protection, ceramic coating, interior protection, clear bra, tinting of all windows, and the rust proofing and undercoating on my 2024 Kia forte GLine would not go any where else
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June 2024 by Bryan Weibusch
I’ve brought multiple vehicles here for window tint, bed liner, and even roof wrapping. Quality is 10/10
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June 2024 by Sarah Baker
Awesome place! Roger is the best!
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June 2024 by Brenda ACN
Autographix. Did an amazing job on my pick up! Window tint, paint guard, under coat and spray in bed liner. Thanks!!!!
