Baldwin's Flooring America is a family owned business with over 65 years of experience, offering thousands of flooring options including carpet, luxury vinyl plank flooring, vinyl flooring, LVT flooring, tile, and hardwood floors. Customers describe it as a hidden gem and the definition of customer service, providing a small town feel and a genuine, welcoming experience. The showroom is beautifully designed and staff greet customers with warm smiles and positive energy. The sales team is knowledgeable, helpful, friendly, and professional, working tirelessly to find the right products. They offer less expensive, comparable options when possible, spend ample time with customers without pressure, and have a calming presence. They provide detailed estimates and can refer clients to top notch remodeling contractors, coordinating phases of work seamlessly. Installation crews are phenomenal, hard working, courteous, efficient, and professional. They maintain good communication about the work process, leave the home in perfect shape, clean up thoroughly, and are careful with minimal touchups needed. The overall experience is consistently praised as perfect, great, incredible, and flawless, leaving customers thrilled and confident. Customers feel they are working with friends, establishing real relationships beyond basic transactions, and state without a doubt they will use Baldwin's for all future flooring needs. Service and satisfaction are guaranteed.
Dave was very knowledgeable and helpful. Todd, the Installer was phenomenal, answered all my questions. Without a doubt, I will use them again. No need to go to any other dealer.
September 2025
Baldwin Flooring might be the largest hidden gem in Omaha! Seriously, so incredible to work with. They will bend over backwards and that small town feel is so needed in this nasty retail BS world. Baldwin is the definition of customer service and customer centric! Do business with them! You won’t go wrong in any way!
June 2025
Don B and his team are the Best! Always ready to help, and makes the process painless! My go to place!
