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February 2024 by Gaten Cooper
DO NOT use this bank. They scam you out of your money and play stupid about it. They are a horrible lending service and have a horrible, horrible coustimer service.I paid off an auto lone a year ago. Now i'm in need of the title, I call my local dmv to get it, they tell me it's not been released yet. So I call this ridiculous bank to get it released whare they tell me I didn't pay $2.00 on my last payment. So now I owe the two dollars plus all the interest. I have argued and argued with them as they know I have paid it. Why would I leave two dollars in my account? I wouldn't.... I can thank a few reasons a scamming bank would though... Food for thought.Please don't use these crooks
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February 2024 by Teresa Lockhart
Ibank There
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October 2022 by Lori Gorham
Sitting in drive thru forever, I finally pull up and they tell me they have to wait on someone in the lobby!! Really I’m sure I was waiting longer than the person in the lobby.Won’t come back to this location.
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September 2022 by Erica Sosalla
Well shame on me for not checking the reviews of this bank before I opened my account they have now literally taken all of my money because of an error on my paycheck that was not my fault now they are holding a check of mine that was to replace that other check that was one day later until September 3rd and they charged me all kinds of fees which I can't go into and look at because they have locked me out of my account. This is the first place I'm stopping at to post this but I am going to continue on to find out who else I can complain to about this bank because this is absolutely ridiculous
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February 2022 by Gabby Atherton
180th and Wright location is amazing, everyone was so helpful and accommodating.
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May 2019 by Mike Costello
I have sent 6 emails to the customer service department and not one email was responded to. I had to call today and wait 30 minutes on the phone and to be told that my issue could not be resolved. Does no one care anymore?
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September 2018 by Justin Bush
Bank looks closed
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June 2018 by Shannon Gensler
I wouldn't even give it one star!! They suck their fees and attitude....why do people have checking accounts if it's ridiculously this hard and expensive to cash a check on their account grrrrrr
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June 2018 by corena free
Not customer friendly
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June 2017 by Dr. Eric Hinze
I work personally with Mayura at this branch. She is by far one of the best in the business. Mayura is organized, attentive, easy to talk to & gets things done!
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February 2017 by JD Mason
They won't let me have a credit card. They also have really bad service.
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November 2016 by Rhea Braband
I recently had money taken out of my account by someone other than myself and it caused me to go negative. They said that they couldn't not charge me an overdraft few because they only can do it once a year. How is that justification? Thanks for the help.
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June 2016 by Lisa Hart
Used to have drive thru open until 6pm on Friday and noon on Saturday.
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May 2016 by Crono V
Bank of the West has changed, and not for the better. Before I get to my complaints, I want to say that the staff is wonderful, this is not about them. My biggest grievance worth BOW is that I need a bank that remains open so I can get there after work and is open on the weekendweekend. Bank of the West recently changed their hours so that they close at 5 every weekday, and are never open on Saturday. Thankfully, pretty much every other bank in town is open past 5pm and is open on Saturday. My lesser grievance is having to change my pin number when I got a new debit card. Since I activated the card when I received it on Friday, I wasn't able to use it all weekend since I didn't have the new pin number. I called in to find the new pin, but I was told I can only change it in store. Since Bank of the West isn't open past 5pm or on Saturday, my card was worthless and I had no access to my money. I will be switching banks tomorrow, and I want to recommend that others look elsewhere for your banking needs.
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July 2015 by Jenny Boryca
They charge a $7.50 fee for cashing any personal checks over $50. I took my $300 check to my bank and had to file a complaint with the California Department of Financial Services since this bank is commercial Federal. Travis Landwehr is a weirdo as well - I asked for his card so I could let the department know who was managing at that time who didn't waive this fee. He handed me his managers card not his. I came back just to get his card. I was told by my employee that Bank of the West was all about extorting and he was 100% correct. STAY FAR AWAY FROM THIS BANK!!
