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March 2024 by Abbey
I came in for a scoop that I "earned" for having a birthday. The flavor, an oreo/chocolate flavor, was very good and I enjoyed it! My husband got a coffee flavor and he also enjoyed it. The kid that assisted us seemed very unsure of things and a little clueless.
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March 2024 by Jennifer Wilford
Ordered a custom ice cream cake a week ago and when we showed up at the exact time and date to pick it up they didn’t have it. They found my order in the system but said it never printed for their cake decorator. There was nothing in the freezer that fit what we needed so we got a refund. They were super kind about it but it was very disappointing.
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March 2024 by Brandi Jo Cotarelo
Or family tried to order on the app. We were told they didn't have 6 of the 8 flavors we had ordered. We were all very disappointed. DO NOT use the app to order from this location!
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February 2024 by Jenni Whitten
Return trip after a bad experience. This experience was wonderful!! Thank you for making this a wonderful visit!!
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February 2024 by Chrisy Thomas
Every time I go to Baskin they are always out of mint chip ice cream. When asked when they received shipments, told Mondays. Today is Tuesday 2/20 . Called before I went since it’s 20 minutes away. Yes we have it . Get there 20 minutes later and sold that last of it before I got there. Asked about pre packed. Checked, no sold out . Didn’t have chocolate either , as my husband wanted a chocolate shake . This has been going on for 2 years now. An ordering problem? A management problem? If you have a business and you are always out of the kind people want , then it makes sense to order more! I wish Omaha had more than one Baskin in the city.
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December 2023 by Jessica Al-Saadi
Stopped by on 12/21 at around 4:30pm. Was welcomed with a smile from the employee; black hair, in her 20s. She was great. Was very helpful and gave us some samples to try. We bought some icecream and the new cookie butter latte. So delicious. The employee was the highlight of our visit and even though she was the only one there; taking care of the drive thru, answering to a door dash employee, and helping us out, her customer service was exceptional. Props to her for multi tasking and for being super nice!Parking: Easy to find parking
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November 2023 by Misty
I thought the reviews were over exaggerating but they really don't have ice cream in stock.
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October 2023 by Sherry Carter
Every time I go there they are out of daiquiri ice. It is either not in rotation or there just out. Then they cant give me any idea when it will be in rotation.
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October 2023 by R R
I will never be back! Asked for 2 scoops of ice cream in a waffle cone and for some reason they weren’t serving waffle cones, even though I could see them stacked right next to the other cones. Whatever… so I got a cup instead and what I got barely looked like one scoop. Had to ask for a spoon twice and got one of the teeny tiny tasting spoons. Hubby got a watered down milkshake, mostly milk and barely any ice cream. All for $12!! Imagine what we could have got at the grocery store instead. Lesson learned. I do not recommend this place at all.
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September 2023 by Kelsey DeGroot
Went into this location while on vacation with my son, there were only two workers however we were the only customers inside they had customers at the drive thru. We stood there over 10 min for both of them to look at us about 20 times but not say one word. I finally asked if they were going to acknowledge we were standing there and they said sorry we are busy. I advised it only takes 3 seconds to acknowledge someone and to say you would be with them in a moment. Over 4 min later one asks is for our order and we got two Ice creams and one drink. They have us out I've cream right away and then took them 10 min to get us our drink. In the mean time three customers can in that got wrong orders going through the drive thru. I do not recommended going to this location.
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September 2023 by Denise B
My husband and I go through drive thru and order a large unicorn w extra sprinkles. Thinking 2 scoops of ice cream and lots of sprinkles.Get our order one scoop and rare sprinkles ask to make 2 scoops and extra sprinkles mind you this $5.15, the man offers to remake it. I get back the same exact thing 1 scoop minimal sprinkles. This whole time you can tell he’s being reprimanded by a higher up. Ridiculous! Even if we had to pay more give me what I asked for and extra I ordered. That simple
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September 2023 by Megan Davelaar
I love all the staff here! Soraya was nice to me and helped me with what I was looking for. Best location I've had for coffee. Super welcoming :)
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September 2023 by Denise Blundon
My husband and I go through drive thru and order a large unicorn w extra sprinkles. Thinking 2 scoops of ice cream and lots of sprinkles.Get our order one scoop and rare sprinkles ask to make 2 scoops and extra sprinkles mind you this $5.15, the man offers to remake it. I get back the same exact thing 1 scoop minimal sprinkles. This whole time you can tell he’s being reprimanded by a higher up. Ridiculous! Even if we had to pay more give me what I asked for and extra I ordered. That simple
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September 2023 by Candice Mcintosh
Never has anything in stock. First visit a few years ago, asked for 3 different ice cream flavors, they were out of each. Tried for 6 months to get a sundae and each visit was "we don't have hot fudge." I went today for a cappuccino blast. "We don't have cappuccino." Imagine that. I think I'll head to an ice cream store that knows how to order because this is my last attempt at this location.
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September 2023 by Laura T
I had ordered a cake over a week ago. They call me the day of and two hours before I’m supposed to pick it up saying they aren’t going to make the cake. They give me no compensation for ruining a birthday and then make it difficult for me to get a refund… I’m going to report them to the better business bureau next.. worst store ever!! Save yourself the grief and don’t order a cake from here!!
