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January 2024 by Bryan Plagmann
Took my company vehicle to them for a simple fix and was told my steering was super loose and I didn’t even know, as well as letting me know there was a recall on an air bag issue. Great service, and dedicated to the safety of their customers. Highly recommend you buy your next vehicle here. Love the atmosphere as well.
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January 2024 by Pat Tran
Did not rotate tires but was charged. Service agent did not know they weren’t rotated therefore charged me so I’m not upset with him. He did reimburse me. I marked my tires prior, to verify they were rotated, and they were not. I’m not upset about the money but the fact I can no longer trust this dealer’s service dept and will have to find another place and not recommend them to friends and family. Unfortunate since I bought my truck from them and had planned to purchase another there this year. I understand one mechanic does not represent entire dealership. If I question what other service shortcuts go on there, then I won’t be a returning customer unless they speak with me about how this happens and how they will address this from happening again.Update: Manager called and provided cause, reasons and corrections. Did not have excuses and was transparent. I’m satisfied therefore am upgrading my review. Not 5 star since I still need to get tires rotated.
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January 2024 by Greg Lilly
Trying to walk, learning to swim, & buying a new vehicle are all scary things we all do. But with parents holding your hand for each step, friends canon balling into the pool with you, & Anne Marie at Baxter helping find your vehicle options, all scary things can become easy & even fun.I just purchased my first brand new vehicle (Ford Maverick) WITH Anne Marie today. For my entire experience at Baxter, Anne Marie was on my side helping me find what was best for me (not “selling” me). She confidentially answered all my questions about financing & was patient helping with paperwork. She even delivered my truck to my house!
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January 2024 by Michael Hennings
Annemarie is the absolute GOAT. She nailed down the specific perfect car for me in a tight market when there aren’t always a lot of options available. She’s personable, straightforward, and fun. She helped me through the process every step of the way and did a great job fielding my questions. I couldn’t be happier with the experience and with my new ride!
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January 2024 by Savanah Rodriguez
We loved it here! Great service and great choices. Mason N. Did a fantastic job helping my boyfriend and I! He was very helpful, flexible, and nice to talk to. He ended up getting us the truck we wanted for a good price! Would definitely recommend working with Mason and shopping at Baxter Ford!! Thankyou so much!
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November 2023 by Ray Wollberg
11/7/2023Lots of SUVs, trucks, and a few Mustangs. It's pretty new so it was nice and clean.Four stars ? ? ? ?
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October 2023 by Sydney Brown
Baxter Ford Papillion is the place to go! This place is immaculate and has excellent customer service. As a first time car buyer they made me feel welcome and secure. I worked with Kyle Wells he made the buying process smooth, easy and fun. He is extremely knowledgeable and answered all of my questions and concerns. When a part I had ordered did not come on my new bronco from the factory, he went above and beyond and made it right.I would also like to highlight LODEN in parts & services. He was so polite and professional. He is a 5 star employee, you don’t find many like him anymore. He knows his job and does it well, truly exceptional!These two are an asset to the team. Customer service at its finest! I can not say enough great things about the Baxter Ford Papillon team and my experience! This place got it going on and has made a life time customer! 10/10 recommend!!! Oh and I love love love my Bronco too! Thank you !
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September 2023 by Madison Curran
It was a great experience! We called Chloe the day of and she found us the truck we were looking for. She walked us through everything and made the experience so simple!
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September 2023 by Stacey Williams
This is my 3rd vehicle purchase with Baxter and I highly recommend this dealership and salesperson, Ashley Embury! If you want outstanding customer service, great transparent pricing, without pressure, and a 150% positive experience, Baxter is the place to go!
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August 2023 by Mary Rosenthal
I negotiate for a living and I thoroughly enjoy beating someone up on price. But Andy Thompson at Baxter Ford Papillion was awesome to work with when I purchased my new 2023 F150 Platinum. Being a female, I found some dealerships to be condescending about a female buying an almost $80,000 truck on her own; treating me like I didn't know much about them, even though I had a Canyon Denali. Andy was great to work with throughout the whole process and put up with my teasing and sarcasm (and gave it back to me!). He took time to look into and answer my questions about possible after market items, took care of any issues, etc. I already have one friend who's gone to see him, I'm sure there will be more because I know he'll take care of anyone I send... and that means a lot when I'm giving a referral. Great job Andy!
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August 2023 by Jeff S.
Took my 2016 F250 in for a clock spring recall relates to the air bags. The gentleman at the service desk brought my truck around and when I got in I immediately noticed the SERVICE ADVANCETRACK was lit up on the screen. As I returned to the counter the service representative was already on the phone with the senior technician. This is a definite sign he knew the warning light was on, but was thinking I would drive away and not notice. When I mentioned the light to another service representative he told me they could diagnose it for a fee. I told them the light was not on prior to bringing the truck in but they said diagnostics is the only way to find the problem. After returning home with the truck I watched one you tube video and found immediately what the issue was. I checked the backside of the clock spring where the steering angle sensor is attached and it was non existent. The technician failed to remove the sensor from the back of the old clock spring. They reinstalled the new clock spring without steering angle sensor and returned the truck to me, knowing there was a problem. Since this is a safety issue you would think they would attempt to find the problem immediately. I am very disappointed with the service and will be very reluctant to bring my truck back to this service department. My family and friends are in that vehicle often, and to sacrifice safety in any way is 100% unacceptable.
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August 2023 by Michael Smith
This is one of the best experiences I have had at a dealership. A lot of that is in part to working with JT! He is so patient, helpful, relatable, helps you to the best of his ability and is very knowledgeable! He has been my favorite salesman i have ever worked with and would recommend him to anyone looking to get a new vehicle. He was trustworthy and very upfront about everything and made me feel valued and he truly cared about me and wanted to make sure I was taken care of! Thank you JT for helping me get into my new truck and taking care of me!
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July 2023 by Kellie Picinni
AnneMarie and Mitch were absolutely fantastic to work with when ordering and purchasing our new Ford Bronco. Honest, fun, trustworthy and fast! Will definitely come back to purchase future vehicles and recommend to our friends. Thanks for a great experience!
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July 2023 by James Trotter
I worked with JT when purchasing my F-150 for my new business and he was fantastic! He worked hard to find the vehicle that would be right for me and the business, allowing me to pick and choose appropriate options along the way, all custom tailored. I felt like I got a good deal in the end. Stop by if you’re in the market!
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July 2023 by Courtney Buman
We just purchased our first vehicle from Baxter Ford Papillion & the experience was truly amazing!! Kimberlynne took great care of us & wasn't pushy in any way. She made the entire process easy & seamless! Would highly recommend stopping in to see her if you are in the market for a new vehicle!
