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November 2023 by Scott Phillips
Wonderful Experience. The entire staff was friendly and professional from the time that they opened the door for us. Jamie was great to work with, very professional and open about the trade in process. This was the quickest and easiest new car purchase I have made.
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November 2023 by Stacee Milan
Our experience with Justin Barney at Baxter Subaru was amazing! Car shopping is never fun, but they made it so easy and if you love dogs, they have them. The price was the price with no bartering back and forth for hours. Justin made sure our questions were answered, we were able to take it to our mechanic for a check over before buying. A few minor details were taken care of and our new-used Pilot was cleaned up and looked brand new. He even pulled out his guitar and serenaded us before we left. Who does that! Thank you so much Justin and Baxter Subaru for a the best experience ever in purchasing our vehicle. We will be back!
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November 2023 by Penny Earl
He choked me, twisted my arm and made me drive home a brand new subaru.??I traveled to Omaha to LOOK at a Kia to decide what I wanted to order....found everything I wanted in a subaru.AMAZING customer service, everyone was great even with us arriving later on a Saturday afternoon. Best part, it is a pet friendly place with four legged friends to love on and it's own little doggie park.
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November 2023 by Ethan Murphy
I had the pleasure of purchasing this ‘23 WRX from Baxter Subaru of Omaha. I custom ordered the vehicle with Kevin Castillo, who was very communicative and was available to answer any questions I had. When it was time to purchase the WRX, I worked with Angela Emerson who is the best sales professional I have ever interacted with. She was knowledgeable, patient, passionate, and provided exceptional customer service. Everything was a streamlined process, completed in a timely manner, and I never felt pressured into purchasing any warranties or add-ons that I felt I didn’t need.I would recommend Baxter Subaru of Omaha to anyone.
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October 2023 by Gabi Cameli
Absolutely amazing experience leasing my first Subaru at Baxter. I had a bad experience at another dealership and salesperson Brian at Baxter was incredible. He was extremely helpful and patient throughout the whole process even with me living out of state. Highly recommend choosing this dealership!
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October 2023 by Lance Cowan
Fantastic service and honestly the best car buying experience ive ever had or whitnessed and i used to sell cars. But honestly thier offer was quick prompt and transparent. The atmosphere was fantastic with freindly dogs of the staff providing four legged assistance through the car buying experience. Angela Emerson was one of the best salespersons ive ever seen and really should be teaching classes on how to not only sell cars but have superior product knowledge on the cars and features. John mac was also very helpful on providing knowledge in reguards to financing and did not do any of the typical finacing games that most dealerships do. Scott garvin was also helpfull as i had accidentaly left some tools in my truck from the trade in and he helped facilitate the securing of my tools for me to retrive the following day. Also huge shoutout to john wienberg for seeing my tools before i noticed i forgot them and not taking them and making sure they where secured till i arrived. Ive been in the auto industry for eleven years ,all across the United States and i can confidently say if your gonna buy a subaru buy it from Baxter Omaha Subaru.
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September 2023 by Brent Crampton
Brought my Subaru for the first time. Felt like I was taking my car to a resort without the resort pricing. Attention to detail on customer service was great. And the lobby is great to work/snack from. Plus they have an incredible recycling/compost station.
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September 2023 by Amanda Rice
I had a great experience buying my vehicle! The dealership as a whole was very welcoming (including the dogs!) Neil, Malique and Stan were amazing to speak with during my car buying process. Neil was very knowledgeable and patient with all of my questions. He made sure to keep me up to date regarding the arrival of my vehicle. Once it was time to pick up my vehicle the entire process was extremely smooth. Highly recommend this dealership.
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September 2023 by Ashley Warntjes
I cannot express how happy and satisfied I am with my experience at Baxter Subaru of Omaha. Angie E did a fabulous job of answering my questions and explaining them in a manner I could understand. I was blown away by her hospitality, competence, and genuine care for her customers. I simply cannot think of anything she could have done differently to make my car-buying experience any better than it was. I greatly appreciated the check-ins after my purchase to see if there was anything else she could do to be of assistance. Even after a couple of months, I look back on my experience working with Angie E and I know I made the right decision in choosing Baxter Subaru of Omaha to do my business with!!
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September 2023 by Carlo Palafox
By far the best Customer Service we have ever experience in purchasing a Subaru. Everyone in this dealership is very friendly and very attentive to almost everything.! I would recommend coming here 100%!Thank you Ryan C and Jamie and the team for making the deal a breeze from test drive to trade in to out the door! We really appreciate it! We love the new Ascent!Kat & Carlo
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September 2023 by cole wittrock
I had services done to track down a serious transmission issue I was having with a 2015 Subaru legacy, and Allen Rodriguez was the service manager working with me. He not only did a fantastic job help gather the information I wanted but helped answer questions that I had with the technician who was working on the car. I can definitely say out of any dealership I’ve been to, Allen was one of the most professional, understanding, and flexible service managers I’ve ever had, and changed my opinion on what a good dealership should be. Same thing with the parts guy named Ethan, he did a fantastic job getting me all the transmission diagrams and parts I needed to finish the job myself with the information provided from the technicians.
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September 2023 by Lindi Walter
I came to Baxter Subaru after what seemed like an endless journey searching for a vehicle. The overall experience with all of their staff was wonderful and my salesman Neil was the best. I never felt pressured or talked down to (like most women are) and he was super easy to talk to. He ended up finding me a brand new Impreza and I'm so happy with it as well. There were no compromises in what I was looking for and he listened to what I wanted. Five stars all around!
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September 2023 by Isabella Lombardo
I had a great experience buying my first car with Baxter Subaru. I went in with a general idea of what I was seeking and worked with Justin Barney to narrow down options. I was nervous and indecisive about the process, but he answered all (million) of my questions and gave examples so I could be certain I was making the best choices for what I needed. He went above and beyond what I expected. The staff are kind, they have nice amenities and are dog friendly :) I love my car and know I can call Justin anytime I have concerns. I believe they genuinely care and I recommend them over anywhere else.
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August 2023 by Martin S.
So it's 100° day but it happens to be the day that I'm gonna go out and look at about five different cars trying to figure out which one I want to buy swing through law to look at different cars no big deal I drive to Baxter Subaru they've got barriers up so you can't drive onto their lot and look at their cars well I don't want to get out and wander around I just want to drive through and see what colors they have what their selection looks like so I call they said yeah I will send the sales person out with the code to let you in while I really just wanted to look didn't really want to deal with any sales people wasn't ready yet still have some looking to do and I asked what happens when I go to leave well will have to have a sales person let you out also so you're pretty much chained to a sales person whether you want it or not at Baxter Subaru told the manager to complain about it and he said it was just a liability thing what's interesting to me is if you really want people to buy your car is given the opportunity to look at it locking everything up and having to talk to the sales person to get in and out is ridiculous so I'm gonna go by car someplace else.
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August 2023 by Sebastian B.
We found a car here we wanted to buy. A sales rep came up to us offering help and advice. I know what you're thinking now: here it goes, high pressure tactics, what payments can you afford, etc....None of that. He was very respectful of our wishes and listened to what was important to us in our new car purchase. We wanted to trade our old car in but didn't feel we were offered what we wanted to get out of it, so we decided to keep it and maybe sell it private. Again, he didn't try to push this or that on us.After a few hours, we came back with a cashier's check to purchase our new car and everything was ready for us to sign. The finance manager was also pleasant to deal with and again we didn't feel pressured into warranties or finance options.It was very refreshing to go and buy a car and it wasn't any different then shopping for groceries or clothing.
