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December 2023 by Jackielyn Escusar
I normally have great service with this location. Today was not that great. Scheduled an oil change with shuttle service for 930am.Was told an hour to an hour and a half. By the two hour mark I finally received a notification adding more services if I wanted. Added wiper replacement. Waited and waited. Encroaching on the 3 hr mark I finally decided to text but no response so I called. It was done. Finally got my car at 1250pm. An oil change and wiper replacement should not take 3 hrs. I had another appt that I was unsure I was going to make because of this.
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November 2023 by Emma L.
I was in search of a new car around October 2022, when I completed the trade in/sale online option with Baxter VW. Within a matter of hours I had a trade in offer that was locked in and I was able to have the car reserved for me to see. At the time I had been going through a knee surgery recovery so the dealership was very understanding and flexible. Upon my trade in and purchase of my Vw, the whole team from management to sales to service was wonderful. Truly appreciate all that Zach did to help me with the process. As of today, December 2023, I still can say I highly value Baxter VW. I have used their service group several times and have consistently been impressed by their communication, timeliness, reliability and transparency. I recently had an issue on a Sunday when the dealership was closed. I was able to drop my car off and leave my the key in the 24/7 service area.
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November 2023 by Al Benedetti
Outstanding experience with Baxter VW. I purchased a vehicle from out of state and they took great care to make sure that everything was exactly as described and as I would hope to expect it upon delivery. They even helped with the delivery and made it a super easy buying experience!! The sales consultant Vic was fantastic, knowledgeable, and incredibly helpful. A great experience overall. Highly recommend contacting Vic at Baxter VW for your next vehicle.
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November 2023 by Jack M.
Traveling through Omaha, had engine issues, Baxter VW got me right in, diagnosed my problem, made the repairs. Love this place. Great Customer Service.
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November 2023 by Abbi Shefcyk
At our first appointment we were just looking at the new VW Atlas design when shopping for a new SUV. We were greeted & shown what they had to offer while answering all of our questions. We soon after our visit decided we wanted to special order our new SUV with Baxter. Our salesman, Conner was so helpful & accommodating throughout the whole process even if we had some extra request. The ordering process was easy & they even did a lot of it over the phone since we live out of town. The time frame we were given for our new vehicle was exactly spot on with when it came in & the vehicle had checked every box for what we were wanting. When it finally came time to pick up our new Atlas it was pulled up to the front of the store, cleaned, full tank of gas & ready to go! Connor explained all the features on the car before we left too which was super nice & helpful. The buying process was also really easy & pretty quick. We also did not have to talk to multiple people which was a different experience from other dealerships I have bought vehicles from in the past. They also don't try to sell you on a bunch of the extra products unless it is something that they truly think is worth having. We will definitely be doing business with them in the future if/when we need new vehicles.
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November 2023 by Derick Lewin
My wife and I recently traded in her VW Tiguan for a 2024 Atlas Cross Sport, and we had a fantastic experience. Vic and the sales team have a very transparent, and easy sales process. Duane and the service team are top notch as well. We’ll be back when we are ready for the next car.
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October 2023 by William B.
Was interested in looking at a vehicle. Went out to the vehicle in the lot and really liked it. Went to the sales office, stood there in the office and not a single person acknowledged us. 2 sales teammates even glanced at us and look away. Not sure what business this car lot deals with but apparently now car sales.
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September 2023 by Russ Lane
At this point in our lives we have purchased many vehicles so it’s safe to say we’ve also had differing experiences. With that said, we are excited to say that Vic and Kendra provided the absolute best sales and dealership experience we could have imagined. They were attentive, punctual, professional and fun! In fact, while finalizing the paperwork on our new vehicle, the 2024 Atlas on the floor caught got our attention but our current lease still had some months to go so we left thinking that was a down the road option. But by the time we got home they put together a deal if we wanted to get out of our current lease early. After a few questions, it felt like such a fair deal that we jumped at the opportunity so ended up with 2 new VW vehicles. The impressive thing was that this all happened because they simply listened to—what we thought—was a down the road consideration and took the initiative to see if it was possible now. To close, if you are in the market for a vehicle, we encourage you to reach out to Vic as we give him and Baxter Volkswagen Omaha our highest recommendation!
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September 2023 by Chelsey Supernaw
I usually never write reviews good or bad BUT I want to say I have had the best experience in a bad situation working with Charles in the service department.He went to bat for me with a warranty company that did not want to fix my car and I truly know he would do it for any of his customers. Charles made the impossible possible and didn't give up. If I could give him a thousand stars and a raise I would! This company is blessed to have an employee like him!
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September 2023 by David Larsen
My car was leaking oil, so i brought it in to get looked at and holy cow was the service exceptional. I was worried my repairs might not fall under warranty, well turns out they didn't, but man did the team take care of me. They fixed the gasket and got my car's oil up to par for a very reasonable price. I will definitely be coming back for any type of service (especially if Duane's working), we had a nice chat and he let me know what a jewel of a car i have and also of a VW car show coming up that ill be checking out. Just all around exceptional service, and boy did they make a good first impression.
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September 2023 by Carey Weeks
Kendra went above and beyond when helping me get my new car! My husband and I needed a new car and when we found Kendra we knew we were in good hands. She’s answered all of our questions, and even answered questions we didn’t even know we had. She’s the best 10/10!
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September 2023 by Carey Yungbluth
Kendra went above and beyond when helping me get my new car! My husband and I needed a new car and when we found Kendra we knew we were in good hands. She’s answered all of our questions, and even answered questions we didn’t even know we had. She’s the best 10/10!
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August 2023 by Brianna Thompson
My best friend got a jetta today! We had an amazing experience with vic today. i have previously been in and decided against a vehicle but couldn’t help but remember how truthful and generous he was with his information and his time. i am so happy we came back for her to purchase from him. yet again, he did not disappoint! she couldn’t be happier with her purchase and the service he provided all hours of the day, clocked in or not. anyone would be happy about a new car but not everyone gets the opportunity to work with vic and receive the outstanding service. The proof is in the picture, a smile like that doesn’t happen from poor service! 110% recommend working with vic at baxter vw omaha!
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August 2023 by Rachel Aybar
Everyone was really friendly and helpful. I was greeted at the door. I worked with Vic and it was an amazing experience. Everything went really smoothly. Vic was super helpful with answering any questions and went above and beyond to make sure I had a great experience. I would absolutely work with Vic again and love my new car. What could have been a very stressful process was painless and enjoyable. If you shop at Baxter Volkswagen, you’ll be in good hands. Thank you Vic for your help!
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July 2023 by Michael Brooks Jr
When it comes to next level service, Duane has been a constant pillar of what customer service excellence should look like since buying my car in 2020. I'm appreciative of his attention to detail and commitment to ensuring needs were met with my most recent service request with a blown tire and missing wheel lock key. Duane and team were waiting as my car was towed to the dealership to provide the spare wheel lock key and swap out the spare to get me back on the road. I'd recommend anyone looking for exceptional car care to visit Duane and his team at Baxter VW.
