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January 2024 by Ssadie68
I had a wonderful experience at Onyx and specifically working with Sam. He was easy going and worked with me on getting everything in place so I could drive away in my dream car. He really worked to get me the best deal and was very prompt with communicating updates. I felt very taken care of and respected. You are in good hands with them!
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January 2024 by Stephen R
I have been very pleased with the service I've received from Keith Marshall. Our communication has been very good and he has done a great job of keeping me apprised of matters related to repair costs and parts availability. Whenever I have to leave my vehicle for repairs, he is quick to offer me a loaner vehicle or transportation to my home. He is always prompt in returning my calls. Recently he was out ill for a day, but when he noticed I had left him a voicemail he was quick to have another service rep call me to address my concerns. Also recently, I had a concern about one of the repairs to me vehicle. I asked to meet privately with him and the service manager. Keith was quick to set up the meeting and then helped me present my issue to the service manager. So, at this point in my relationship with Onyx, I can say that I am very pleased overall and with the fine support I am receiving from Keith Marshall.
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January 2024 by Brian Kounovsky
Great experience! Everyone I dealt with was very professional. The process was fast and hassle free. The best part - It's been 6 months since my purchase and still feel like I got a great deal and a quality vehicle.
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January 2024 by Tarsila Ramirez
Customer service was great. They worked with us and helped us to choose the right car. Overall Roxanna and her team were sure we had a great experience with no hidden fees, everything was clear since the beginning and they were all nice throughout the process….
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January 2024 by Better Together
I went in knowing what vehicle I wanted and what my budget was. Joseph was a great sales person. He was very helpful and not pushy.The transaction was an easy process from the test drive to through financing.I love my new car and am happy I made the decision to buy from Onyx!
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January 2024 by Richard Cole
I searched a 1500 mile radius looking for the exact BMW I wanted at the price point I wanted to pay. I found it at BMW of Omaha. I called and asked for a sales person and got Max. I asked Max to confirm for me that it had all the features that I wanted and he promptly confirmed everything. I gave the VIN # of my trade and after a few negotiation conversations, we came to a bottom line that worked. I traveled to Omaha to sign for my car and when I got into finance, Jorge, was completely professional and informed me that I qualified for a $500 finance rebate for financing with BMW. What a pleasant surprise I wasn’t even expecting. When I came out of finance, Max informed me that he wasn’t satisfied with how clean the car was and was having it re-buffed. I highly recommend BMW of Omaha for a professional sales experienced loaded with integrity. Great job Max and Jorge and BMW of Omaha, the experience was well worth my trip.
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January 2024 by Ethan Mitchell
I had an incredible experience! Daniel helped me out. He has extensive knowledge of the cars. His expertise and assistance in finding the ideal vehicle were exceptional. If you’re seeking a knowledgeable and helpful professional, Daniel is the go to person at the dealership
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November 2023 by Dan Stoakes
People were great! However, when negotiating I asked for a detail of the used vehicle. I understand it was an AS-IS vehicle but when asked, the sales people said sure no problem. Detail? Hardly, quick vacuum is about all they did. At least have the integrity to tell me you won’t or can’t detail the car. That’s why people hate the car buying process - say what you need to and hope no one notices. They helped me get to the payment I wanted but no extras.UPDATE - management did reach out to apologize for the miscommunication between the sales staff and the detail department and offered to complete the detailing. Thank you for a quick response. Would highly recommend !!!
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November 2023 by Austin Dominguez
Had my BMW i3 serviced a couple of weeks ago and they did an amazing job. The videos the mechanics send during the diagnostic was helpful and informative. Would highly recommend and will be going back again
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October 2023 by Kevin Walsh
This is the 2nd Mini I've gotten from Onyx and through my advisor Alexis. Alexis and the team at Onyx is very knowledgeable, professional and friendly. They got me into a new vehicle that is so fun to drive. I would recommend Onyx to anyone looking for a new vehicle.
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September 2023 by Angie Glass
I recently purchased another car from Onyx. We chose Onyx again due to their customer service. For me, customer service is number 1 and when I tell you Onyx has it, they have it!From the service team, (Tyler) to getting to know the ins and outs of the vehicle, (Ana) and the closing the sale. (Meg) They were very kind and extremely helpful!My husband and I walked in and met with Roxy. We knew right away that we would purchase our next vehicle from her. Roxy is super sweet, very knowledgeable and straight to the point! This was hands down one of the greatest experiences we’ve had when purchasing a vehicle. Thank you Roxy for being so helpful as well as keeping in touch with me, you are absolutely incredible at what you do!
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September 2023 by Allie Kintner
Chet is such a wonderful, kind person! They are very accepting of all people, and are diligent to make sure your vehicle is taken care of and that you leave beyond happy and satisfied. Every time we bring our vehicle in for service we insist on having Chet as our Service Advisor because we know they always do what is right and have the customer's back, and we can trust that they will do an incredibly thorough job, and always make sure you don’t miss any other important items while you are having service done. Chet has been by our side since we first bought this pre-owned 535xi almost 100k miles ago and it still drives just as good (if not even better :) than the day we got it. The amazing service Chet has given us over the years is by far the main reason we continue to come back to this particular BMW Dealer for service every single time we need it, and I hope that continues as long as I live around the Omaha area.
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August 2023 by Christina Rezabek
My overall experience with Brent Herron was amazing. Everyone is so nice and helpful. The dealership is lovely.Thank you so much!I love my new 2024 BMW X5. ?Until next time. ;)
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July 2023 by Tyler Houghton
Best experience ever buying a car!!! Sam Simpson was going to let me drive his own i4, but luckily they had one on the lot! He made everything super easy and was genuinely trying to help me get the best deal possible. Explained everything in detail and laid everything on the table with out hiding anything. You could tell he cared about me and my wifes time and making sure we were comfortable throughout the entire process. Was able to take time out of his day during a busy day to finalize delivery. First time ever someone has stuck with me until the end with me driving off the lot. No words to describe how thankful I am that Sam Simpson was my advisor during this process. I can't wait until the end of my lease because I know I will receive the same treatment in the future when I order my next BMW with Sam!!!!!!!!!!!!!!!!
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July 2023 by Michael Colon
Great first impression of BMW. Jim helped make the process go as smooth and easy as he could. Overall great team at the dealership. Very helpful and courteous.