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December 2023 by Michelle M.
We've always had stellar experiences at Borsheims! We've worked with Josephine throughout the year and will continue to as long as we're able to! The service is almost always fast and convenient, there have only been a few times I've had to wait 5 minutes or so for help. And let's be honest, who wouldn't love complimentary drinks as you make your way around the store looking at all the gorgeous selections! One of my favorite Christmas experiences so far has been my husband and I searching for gifts while sipping on cocktails, then having Josephine take care of what we needed seamlessly from start to finish! If you find a gift there, they offer complimentary wrapping and do such a nice job of making it look appealing and special. We'll continue to come here as long as we can! Oh, and they offer jewelry cleaning and inspection free of chafge
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October 2023 by S D
Borsheims is the best place to buy diamonds! They have a huge selection of high quality gems at the best price. Their sales people are so knowledgeable and service is outstanding. No pressure to buy. I have been a loyal customer since 1991!
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October 2023 by Elizabeth Klecak
Best staff: courteous and friendly. Excellent prices and fabulous selection of quality products. Offer free shipping and gift wrapping also. I’m elated I found Borsheims!!
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October 2023 by Dana Duysen
My husband and I had the best experience upgrading my diamond. I wanted the new stone set in the same setting that my husband gave me when he proposed. The setting was almost an exact replica. I can’t say enough good things about our experience, and I love my new sparkling ring!
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October 2023 by Bobby Gibbs
I recently purchased an engagement ring at Borsheims and the experience was absolutely wonderful. My now-fiancé and I went just to look in advance to see what styles looked best on her finger, and Sandy was so helpful in guiding us through all the myriad of options we had before us! She really did such a lovely job of helping us find what was exactly right for us in what started out as such a daunting task, and I came away with a great idea of exactly what I wanted. The whole process was made very simple and clear, and we couldn't be happier with the incredible diamond and ring. Truly the place to go for the finest jewelry!
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August 2023 by Zachary Justus
Borsheims was the perfect place and easiest choice when buying my engagement ring. I came in with an idea of what I wanted and they made it happen. Ryan, in customer care gave me excellent options to choose from, didn’t pressure me and talked me through all the details. The final product came out amazing and the ring is gorgeous. Would 10/10 recommend to anyone looking to buy a ring / jewelry.
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August 2023 by Christine Mueri
Ordered a new setting for my diamond and was told by three different salespeople that it would take four weeks. Placed my deposit and five weeks later, having heard nothing, I reached out. My salesperson had a litany of excuses--she didn't see it in her bin, the person who helps with orders was out on vacation, the vendor was behind. She said it would likely be closer to 7 weeks from when I ordered. Another five weeks go by, and finally, 10 full weeks after I ordered the ring, she calls three times in three days to tell me it's there. The setting is lovely, but customer service and communication are abysmal. I absolutely understand that delays happen, but if you are going to promise four weeks, you either need to make that happen or you need to communicate why that's not happening. Had I been told it would take 10 weeks, I would have adjusted my expectations. If I had been on the receiving end of open communication about delays and an updated ETA, I would have adjusted my expectations. But neither of those things occurred. When I picked the ring up, there was no apology or even an acknowledgement of the fact that the ring had taken more than twice as long as I was told to expect. Please do better, Borsheims. It felt as if my purchase was too small to deserve good communication or customer service. Perhaps if you spend more, you are taken care of. Regardless, I won't be back to find out.
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August 2023 by Michele Simenson
A million thanks to Borsheims for providing brilliant service and exceptional quality throughout my experience. Kellie pulled out all the stops to help me choose an exquisite diamond for my engagement ring. She and the entire Borsheims team were amazingly informative and supportive throughout the process. I'm looking forward to my next purchase with them. I highly recommend their premier service. All around, best experience I've ever had while shopping for fine jewelry.
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August 2023 by Jen Thompson
Perfection! The ONLY Jeweler I trust! My experience from start to finish was exceptional in all ways - Deb’s efforts, commitment and communication were beyond expectations and of course my diamond/ring. I love it. This is my second dealing with Borsheims in the last 15 years ringing my wedding ring and both times I have been beyond pleased. I cannot say enough good things about Deb and my ring of course. She went above and beyond and I am so grateful. I appreciate all the help, opinions and guidance. The best part was I am out of state and never had to meet in person, all was done via mail, email, text and phone and it was perfect. You MUST try Borsheims and you will be so happy you did as well as wearing a beautiful piece of jewelry. My diamond is gorgeous and it’s alldue to Deb and her keen eye and passion for diamonds and getting clients what they want. Love love love Borsheims and Deb. Thank you!!
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July 2023 by Wyatt Weller
Deb was absolutely amazing in helping me find the perfect engagement ring. Extremely helpful and incredibly knowledgeable on diamonds and settings. She worked with me through moving across the country for my next duty station and never had a single worry. Highly recommend Borsheims for any and all jewelry needs.
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July 2023 by Andrew Galardi
Borsheims is near and dear to myself and my fiancé. As we started the process of shopping for engagement rings, we window shopped at a handful of places. Time and time again, Borsheims provided the best price, for the best quality, and consistently had the most helpful sales associates. Julie was such a blessing in this process. She went above and beyond all expectations with making sure my fiancé was able to secure her dream ring.I purchased a Borsheims VIP Experience from an auction which included a variety of giftcards, personal shopping experience with champagne, flowers, and a generous discount. This experience was as wonderful as they come. From being greeted at the door with our names displayed, to the champagne, to the informative shopping session, and everything in between. Elizabeth allowed us to try on rings, fine jewelry, and watches(my personal favorite was the Jaeger-LeCoultre Ultra Thin Moon).If you are shopping for jewelry, rings, watches, and beyond, stop by Borsheims. Ask for Julie or Elizabeth and you will be happy you did. We have been there countless times since for ring cleanings and window shopping. 11/10 Recommend.
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July 2023 by Erica Leffler
My fiancé and I have had many great experiences shopping at Borsheims. Recently my fiancé worked with the sales associate, Ryan, who made shopping for my engagement ring an absolute breeze. I couldn’t love my ring more. What I appreciated the most though, is the customer service we receive each and every time we are at Borsheims.
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July 2023 by Debbie Filla
The experience my husband and I had at Borsheims was nothing short of exceptional, thanks to their incredible consultant, Sandy. From the moment we stepped into the store, we were warmly greeted by the staff, and Sandy's welcoming smile instantly put us at ease.Right from the beginning, it was evident that Sandy was passionate about her work and genuinely cared about providing a memorable shopping experience. She took the time to chat with us to get to know us, our preferences, and the reason behind our visit.Sandy's expertise in jewelry was impressive and the selection of diamonds & settings we had to chose from was phenomenal. She guided us through the store's stunning collections, explaining the intricate details and answering every question we had. Her deep knowledge of gemstones, metals, and designs showcased her years of experience and dedication to her craft.What truly set Sandy apart was her ability to make us feel like the most important shoppers in the store. Despite being there on a busy Saturday, she never rushed us or made us feel pressured to make a decision. She genuinely wanted us to find the perfect ring that resonated with our tastes and preferences. It was evident that her goal was to create a meaningful connection with her customers, and she succeeded admirably.Her attentive nature extended beyond just the jewelry selection. Sandy ensured we were comfortable throughout our visit, offering refreshments and even a cozy seating area when we needed a moment to discuss our choices privately. It was like being in the company of a close friend who wanted the best for us.In addition to Sandy's exceptional service, the store itself was a treasure trove of exquisite jewelry pieces. The variety and quality of their collections were outstanding, catering to various tastes and budgets.We can't wait to visit Borsheims again to have another wonderful experience!
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July 2023 by Grace Slizoski
My fiancé and I have had many happy experiences at Borsheims. From just window shopping with no pressure to buy, to finding my dream engagement ring, wedding bands, and other fine jewelry, each visit was amazing! Safe to say we love it there and we love the people who have helped us find exactly what we were looking for. Julie helped us find my dream engagement ring- I wanted an elongated oval and she pulled out stacks of paper with longer dimensions and let me hand select which ones I’d like to order in. They arrived within days! Elizabeth helped us find our wedding bands and other fine jewelry- the exact ones we had envisioned! What makes Borsheims different from other jewelers is that they are willing to do anything and everything to get you what you have in mind- if you can dream it, they can do it. I would highly recommend Julie or Elizabeth- they will make your shopping experience simply remarkable! ? ?
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July 2023 by Vivian Greni
We had the best shopping experience! Donna listened to my husband’s desires in this purchase, then showed me a lot of various choices. We ended up having one made, and it is so stunning. We love Borsheims and how they take care of their customers.
