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October 2023 by Jeffrey Pratt
Stevo is an amazing guy. We had work done at another brakes plus that completely had disregard for customer concern. We went back to that store 3 times trying to correct the problem and was just fed up so we ended up going to Stevo's store and not only were we able to get squeezed in he knocked it out real quick at no charge, even though another shop same company did the work. So happy with the customer service and quick response.Service: Vehicle Inspection
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October 2023 by nnojsimpson
Went in to have my alignment checked funny sound, have had 2 flat tires same tire within a month. Had been in a hit and run about 2months ago and problems ever since ball joint control arm and so on.....when I told the guy I don't get paid until Friday he took it upon himself to try and reschedule my(free) but apparently not free service appointment for Friday. I did tell him I was gonna take the list of things he said was wrong with the car to my dad so he can repair the things, if possible that would make it unsafe to drive. Pretty much need a vehicle to get my son to and from school and errands because I work from home. Which is another reason I chose this location I live very close and can walk there in 5 min therefore didn't need to worry about getting my car picked up or dropped off. When they asked if 1pm Friday would work I said sure but you are still going to check it right? He said not if your gonna have someone else to do the work. First of all when you have a shop inspect a vehicle they usually give you an itemized list of the work that needs to be done. I didn't say I wasn't coming back. I didn't say that was the only thing wrong with the car it isn't but I did say if my dad can save me some money and fix anything he is capable of fixing I need help. I'm a struggling single parent. Ethically speaking I respect it is a business. But damn a safety issue being fixed might just mean keeping someone safe. Apparently he was worried about the money I can't afford to spend on a car that still has a payment and everything else that goes along with maintaining a vehicle. More so then just checking it like the advertisement said on the website it didn't say free if you get it fixed it didn't say free if you purchase something it said free alignment check and that was the first step after making sure the tires were aired up and on evenly, in a whole list of things that could be wrong with the symptoms my car is having. This place will now never get my business or there franchise don't advertise free if it ain't. Should of listened to my father when he said go to automotive school. Thanks for wasting my 15 minute break I spent to bring the car, thanks for wasting my time and accomplishing nothing. Have a great day Brakes Plus. TRASH TRASH TRASH!
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October 2023 by Sam Zatira
awesome staff, great service! Just here traveling through from Hawai’i. Steve, Keith and Justin have exceptional service! super grateful! Thank you ?
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October 2023 by Sami
Thank you brakes plus!! Got my brakes and rotors replaced, and oil changed all in 2 1/2 hours, same day service for a really good price! Everyone was so friendly and helpful, and I’m so happy I came here. Thank you, and I’ll see you guys next time I need brakes and/or oil changed! :)
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October 2023 by Keyuo Craver
The gentlemen that I worked with here were awesome! Justin took my call before I came and was extremely helpful in getting me set up for my appointment. Very friendly service and I definitely recommend taking your car there!
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October 2023 by Elizabeth Grayer
I went to Brakes Plus for an oil change before a road trip with my daughter. During the inspection they showed me I had a really loose control arm, that would have been a hazardous situation for us. Steve and the crew went above and beyond to get me on the road safely and worked with my financial situation. I will definitely recommend their services and will come back for other services!
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October 2023 by Mandy L.
In 12/2022 I went to brakes plus on saddle creek and spent over $2000 to replace rear and front brakes along with shocks and Struts. then in 5/2023 I took it to another mechanic with concerns that was more highly recommended and learned all the Struts were leaking and I needed new brake pads. When I called brakes plus they asked where I was driving and normalized the wear and also I was past warranty. After some checking that was not correct. I spoke to the manager and he verified I was given wrong info and they would replace at no cost. He was nice about it but I decided to try another brakes plus on 120th by menards to replace. They replaced everything although knowing what I needed I had to go back a second day to finish everything because they didn't have parts. Well now it 10/2023 and I decided to cut my loses and pay someone more reliable to replace my front brakes pads and rotors which were completely shot. I do in city driving in omaha. The service I used Saud they quit using the product brakes plus uses because they were notorious for leaking, even coming to them leaking. Spare yourself! Not worth their service and hassle to me!
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September 2023 by Gary R.
The underneath cover on my 2018 Ford Escape was loose and was hanging down and could break off. I Called up and they had me come right over and replaced some broken grommets and other connections to put protective cover back in place at no charge, since I had an Oil Change about a month ago.Very good service and was very pleased.
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September 2023 by Greg S.
Ok, so I've never actually used this location. I called to see about getting lights changed on a kid VW Beetle. They said it would take a minimum of four hours @ $185 per hour. Oh and he said they would need to remove the bumper? So, we did it ourselves. It took about 30 minutes and nothing including the battery had to be removed. My comment is that if this is the level of competence their mechanics have is this really the type of place anyone would want to take their car?
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September 2023 by Stuart Gonzales
DO NOT TAKE YOUR CAR HERE!!! They are completely fraudulent, dishonest, & unprofessional to say the least. They charged me over $800 to work on my engine. Turns out the work they did was not warranted or authorized. I had to take my car to a Kia dealer to find out I needed a brand new engine that was covered under warranty. This place should've never touched my car. Their behavior during the process was completely unprofessional as well. Avoid this place at all cost! ?
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September 2023 by Ashley Muckle
Justin and Steve are great. Started my appointment on time got me the services I needed for my car. Great crewWill recommend
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September 2023 by Maureen O Brien
My ABS light went on and they drove it around and said that it didn't go on for them so they didn't do anything about it. They did tell me that my brake pads were low so I came back the next day because my ABS light went on again and I had them change my brake pads. I have a Mini Cooper and they don't have a lot of experience with Mini Coopers. But they're very courteous and very quick.
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September 2023 by Macayla Budin
I've had a few problems here, but the manager Keith has been amazing. My overall experience with them is good. If something is wrong, you can be assured that management will promptly take care of it. I wouldn't trust my car to anyone else.
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August 2023 by Mitchell D.
Seems like everyone I know that's ever gone here, myself included, has been lied to about what is actually wrong with their car so that they can make more commission by claiming "xyz" is wrong with your car.
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August 2023 by Laura M.
Thank you for your friendly & dependable service & for going the extra mile for all of us who depend on you. Adam was able to take care of all my needs and save me money.