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January 2024 by Shinnice Preston
This place is amazing, sometimes being a woman you’re made to feel unheard or receive unnecessary sales pitches. But never at this place! I had an unpleasant experience somewhere else and I was recommended to come here. So glad I did!My advisor Matthew is hands down just an incredible genuine person who cares about the customer experience and ensures what I needed was taken care of well and the right way.Shoutout to Ashton in the back as well! These guys deserve a raise. You can tell every person who works here enjoys what they do enjoys being there.Thanks for everything Brakes Plus West Maple, you all have a customer for life and I will recommend this place to all my friends! 10/10!!
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January 2024 by D'Michael Murray
Dave did an awesome job. I brought my car in at the last minute without an appointment. They got me and and out and did a great job. This is my go to place
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January 2024 by Veronica Relford
I enjoy coming to this Brakes Plus, they are always so friendly and helpful. Dave is great at explaining what needs to be done to my car and even today he was able to quickly get me in and out when replacing my brake light!!! Thanks again for all the amazing work you do!!!
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January 2024 by Brandy Broadway
Dave was an amazing customer service representative. He explained and showed me what I was paying for and what needed to be done in the future- this has never happened to me before at any maintenance shop. I am grateful for his patience and kindness.
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December 2023 by Brandon Zobel
I've taken all of my vehicles to Brakes plus over the years... but not anymore.Had new brake pads and rotors installed in Feb 2023. Started hearing a clicking noise a few months later that got progressively worse/louder. Took it in to my mechanic today and was told "whoever installed your new brakes didn't lubricate them at all." Called Brakes Plus and they said it was outside of the labor warranty of 6 months and would need to charge me $150 per axle to take care of it.Technically, they are correct and I get there is a policy... But to not stand by your work that clearly had nothing to do with normal wear and tear and was purely due to poor installation is simply bad business.Any reasonable person would expect the installation to be done properly and would have left your car safe to drive... Now they may have damaged my vehicle due to no lubricant and want to charge me more to fix THEIR error.EDIT - 11/29/23:Brakes Plus, I emailed you yesterday as requested but didn't receive a response and also got an undeliverable email back. Please confirm you received my email or another email for me to use.
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December 2023 by Sabrina Elmblad
Adrian was awesome! Got me back on the road the same day. Helped me out and the hole crew was very helpful and knowledgeable! And Bryan was very helpful also! Got me signed up w car care credit which was huge with surprise costs during the holidays! Thank you!?
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December 2023 by Nathan Simmons
Took my car in for an oil change and was given the greatest customer service I have ever received at any car company, the employees Melissa Brian and Dave were completely honest in their work and were nothing but the greatest spreading holiday cheer throughout the year. 10/10 recommend this Brakes Plus to anyone looking for an honest and quick car help!
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November 2023 by Richard Williams
They are streamlined and an almost perfect machine. I bought my tires online and shipped to them. Made my appointment online (which is easy) and they were expecting me and ready. They got right on it and was on the road faster than predicted. Making the appointment ahead of time is key. My go to for tire related needs.
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November 2023 by Dad Bod Tee
Needed new rear rotors and pads. Was quoted around $400. Started to do the install.Conveniently once the install has already started, I was informed that I needed new calipers, which would be another $400.I said I didn't want to do that today - but was then told that they couldn't get my old ones back on ... so I was effectively trapped at the store. But hey! On the plus side they didn't charge me FULL labor for the install of the new calipers.Quite an effective scam. I won't be back.Also, last time I was here, all of my change was taken out of my ashtray. I asked about it, but of course the store denied it. This time, I checked before I handed over the keys and had about $3.00 in quarters - when I got the car back, there wasn't a cent to be seen.Good to see some things are consistent.EDIT: per the response I got from the owner, I emailed the email address listed.... which immediately came back as undeliverable.Pretty on brand for this pack of thieves and idiots.Service: Brakes
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October 2023 by Justin Stuart
Thanks to Melissa and Oz for all the work they have done. Melissa in particular I’d like to give special recognition to. She has assisted me on more than one occasion and has always been helpful, friendly, and polite. She’s engaging and personable and each time has made my experience there a very pleasant one.Services: Auto water leak repair
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October 2023 by Justin Fentress
Honestly really helped with my car troubles, Oil Change took no time at all and they explained in depth the issues that could pop up. Melissa and Dave did a great job explaining and Orlando did awesome on the oil change. Will come again for any future problems
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October 2023 by Jennifer Malone
Brakes Plus is the only place I’ll go for my car maintenance. As a female, I pay close attention to the places that make me feel welcome and cared for. Brian and his team are kind, informative and always deliver the best service possible! Thank you!
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October 2023 by Yogi Gollapudi
Randomly I stepped in to change my head lights, but had a fantastic experience with Brakes Plus! Their service was prompt and professional. The staff was knowledgeable and friendly, explained all the necessary repairs and costs clearly. They even offered a competitive price for labor. Also checked the air filters and replace the dirty ones with low labor cost. I highly recommend theae guys. Awesome work sean kelly.
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October 2023 by Courtney Simon
I'm so glad I went to Brakes Plus! The guys did a great job changing my brakes pads and finished in under 1.5 hours. Highly recommend visiting this location!
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September 2023 by Heather Bills
I had a terrible experience at Brakes Plus. I took my car in on a Tuesday at 2pm when I had an appointment. I received a call right before close that they hadn’t had a chance to look at my car and needed to keep it overnight. The next day they fixed my brakes, brake pads, and a squealing noise. I went and paid $1,156.79 for the service at 3:30 pm and came back around 6:30 pm to pick my car up with my husband. When I backed my car out, there was a loud noise coming from the right front tire. The car was not smooth riding either. I parked the car in the same spot and dropped my key in the drop box. The next morning, Thursday morning, I called at 8am to report that I had found a screw in the front right tire that had not been their before dropping it off. They said they would look at it. I called around 2:30 in the afternoon to see if they had checked it out and the person who answered had no idea my car was still there. I went in at 3:30 to get my keys, and they were still in the drop box. No one had even looked at my car. I spoke to the manager who said there was supposedly a small screw in the front right tire when I got there. There was no noise and the car was riding smooth when I got there. My tire pressure was also not low when I arrived but it was low when I went to pick the car up. They said they had made note of a screw when I dropped the car off but no one told me and they were going to let me leave with a tire I should not be driving on. They refuse to acknowledge that my tire got a screw in it while at their shop and now my car has more problems than when I arrived. Now I am sitting in another car shop. Not to mention they were not polite when I was explaining my concerns. I have been a loyal customer for years but I will NEVER be going back to Breaks Plus.Service: Brakes
