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March 2024 by John Kroger
The woman named Kim at the 116th dodge location is one the rudest employees I have ever dealt with. Zero professionalism. Some of the worst customer service I've ever had. She needs to be fired. I'll be speaking with Budget customer service immediately about this person. Horrible experience. Never go here.
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March 2024 by A Frank
Didn't receive vehicle ordered had to settle but overall friendly staff easy process relatively reasonable rates
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March 2024 by Robert Luckey
They are the Best!!!
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March 2024 by Debby Davis
Oh my goodness....they were so nice and much more reasonable than any place else!!
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February 2024 by RACIEL FUENTES REYES
Staff from there are not nice with customer,lack of customer service.I visited 02/11/2024 between 1pm to 2pm because my friends had a reservation.She asked us about two proof of resudense.My friends tried to provide Pay stubs and Leasing contrat under the same address and she didnt t accept it because the proof that they need is electrity bill .i explained to her about the lease is included the electricity and it explained in the contrat and my friends also had the Cox internet service bill as proof.The staff from there didnt accept it.Also the customer need to print all documents that they were requesting and they didnt provide that service for customer.is pretty bad all servide in that Company.they make to complicated all proscess to rent a car
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February 2024 by Harb Experience
Perfect, professional and easy
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October 2023 by Nataya Storer
Terrible staff, we rent 12-15 times a year not exaggerating I know it’s ridiculous, so we’ve been to all of the Omaha locations and this is by far the worst. Their customer service is horrible the car was dirty with dirt everywhere inside and out and sticky stuff inside of the cup holders bugs stuck to the front everywhere. I could deal with the dirty car over the customer service I spend a lot of money on rental cars year after year and I will not be back to this location probably not budget at all.
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October 2023 by M H
Small branch with limited inventory but wonderful people. Jase was a huge help multiple times and answered many questions. Made a stressful process smooth.
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September 2023 by Timothy C.
I didn't get an SUV that I ordered. Beyond pissed at these liars. Never will rent a car from them again
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September 2023 by K P
Over charged by $70 as a miscellaneous charge, no one can tell exactly what for. Have been dealing with them for 1 week and still no answers. Was told on 3 separate occasions a billing representative who this has been escalated to would reach out to me and heard nothing. At this point when I call back Wednesday if still no answers I am filing a dispute with my credit card company for an unauthorized charge.
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September 2023 by Fred Neuman
Friendly, fast and no hassle after hours return.
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July 2023 by D-W-C
ZERO STARS - Budget Corporate lost one vehicle, and this location (West Dodge Road) lost one. What should have been an easy experience with charges of $276 but a nightmare ensued with charges of $1,394. I lost 5 hours of work time trying to correct the incompetence demonstrated at every level of contact and service. Both the franchise and Corporate blamed the other.RENT AT YOUR OWN RISK. Read on if you want full details. -------I switched a Chevy Colorado (at the West Dodge Road location) for a Kia Rio. The West Dodge Rd location apparently did not process the switch properly because the vehicle remains unaccounted for, and YES, I'm being charged. Budget corporate has no record of me having returned the Rio to Des Moines. YES, I am being charged for this vehicle too. The rental should have been invoiced at $276.00 for a full-size vehicle, BUT we were downgraded and billed $1,394.I have at minimum 5 hours of calls and research solving this matter. When establishing the original rental in Des Moines, Budget assigned me to a Chevy Colorado that was crazy dirty inside and out. Budget then assigned me a GMC Sierra that -- YEP -- was NOWHERE to be found after walking out to the assigned parking space. Budget then assigned me another Chevy Colorado -- again dirty. The interstate road noise in the vehicle was so loud that a cell call could not be completed prompting me to switch this vehicle for a full-size car, as was the reservation. This site only had one transferable vehicle, the KIA Rio. The customer service by two of the three West Dodge Road locations was professional and cordial. One of the three should be put in a closet for work and not be allowed to talk to customers.
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July 2023 by Mitchell Moehling
Budget people are the best. They are the cheapest right now and do a great job of getting what you need for car rentals
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June 2023 by Kathleen O'Connell
Always easy process. Was given a nice, upgraded car.
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April 2023 by R A
Recently, we returned a truck to this Budget Rental location and I lost my wedding band, which happened to be in the truck. I took a change calling the company to see if my ring was found, and Andrea/Amanda, can’t remember her name..went and looked for the ring and found it! I was so ecstatic that she was honest and my ring was returned, a quality truly admired in these times. Staff with integrity is valued and I will return
