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September 2023 by John Galgay
Worthless, get a new job
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June 2023 by Morgan Kern
Rude staff!! Just called about truck rental insurance (which is an extra $400) and was told it’s not a smart to drive without it. I explained I couldn’t afford it right now as I’m a college student paying to move states, and received the response “oh, but you can afford to buy the truck?” Can’t believe someone would respond that way.
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June 2023 by Andrea Raymond
I had a great experience here, the staff was awesome. Will definitely use them again!
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June 2023 by Kim
Amazingly friendly and fun staff! Clean, newer, loaded cars! Always go the extra mile to accommodate!
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June 2023 by David Keele
This place is a joke. Reserved a car online show up to pick it up. Was told we don’t have any cars.
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December 2022 by Mason Stone
Took me about 30 minutes just to get to talk to the correct department over the phone. Some of the worst robots ive ever spoken too with a lack of options. If you can out a human on the phone atleast use a robot that works
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April 2022 by Jenn
Definitely always the best price saved great staff!
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April 2022 by Robin Robson
Easy to work with, the pleasant conversion while multi-tasking the computer and phone. Every rental item was explained in clear, concise English!
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December 2021 by Ray Wollberg
Easy to drop off the car.
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September 2021 by Mike P.
I was going to rent a one-way truck from Uhaul, but they stated clearly on their website that they could not guarantee a truck. Budget states in their Terms and Conditions that if they do not have the truck reserved that they will make other arrangements. This is not true. Two days before pickup I received an email stating that my reservation was being cancelled because Budget did not have a truck for me. I called customer service and they told me a district manager would call the next day to discuss options. I did not receive a call. When I call back again Budget told me they would not have any other truck options but that they would give me $250 in compensation. I would need to send them a copy of my invoice from a replacement truck that I would have to find on my own. Uhaul ended up finding me a truck 125 miles away. When I contacted Budget after the move they would only send me compensation of of $151 regardless of the time and distance I was forced to travel to get a replacement truck. I will never use them again.
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July 2021 by David S.
do not rent from budget, we were quoted one price and charged a higher price, been a nightmare to get a credit, never again
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May 2021 by Hannah Hoxie
Would give zero stars if I could. They canceled our truck four days before our move. We booked a month in advance and NO ONE has trucks available. Terrible company!
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March 2020 by Jeff Kuhns
Friendly staff and helpful with assisting customers. They saved me money, and were able to change my reservation correctly when the online portal would not cooperate. They are much more cheaper than U-Haul, and the service is just as good, if not better - just less locations, so it was a bit more difficult returning a one way rental.
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March 2020 by Marinda Wolfard
We were extremely disappointed with our choice of using budget to move. Don't set up a reservation online or you will be blindsided with an additional charge of an extra day rental. Returned the truck an hour late unknowingly (because the time on our online reservation was incorrect apparently) and was charged 95 dollars of which only 40 was able to be refunded after talking to multiple customer service reps who barely spoke English. Needless to say moving is stressful enough and nobody needs this.
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October 2019 by Kate Zajicek Duncan
Budget is AWESOME! I have been renting from them the past 4 years when we need a huge van for M2M. It's always such an easy transaction. Their price is fair and the vans have always been so nice. I think we get a new one each year! The staff has always been friendly and easy to work with. I would give them 10 stars if could.