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March 2024 by REBECCA SUNDERMEIER (RSunder)
Went to pick up UPS delivery. Staff was very nice.
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December 2023 by Taava cooper
Lance helped me out tonight with a new battery and he was such a breath of fresh air. He was so nice on the phone and remembered me when I came in. These things can be stressful sometimes and you just made quick and easy. Thanks for making my day!
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April 2023 by Nicholas Manhart
Awesome customer service. Always helpful always nice and friendly
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March 2023 by Kevin Walker
I showed up 10 minutes til close.I ordered an alternator for a 1998 dodge ram & I put it on by myself in the parking lot. I understand it was closing time but the man offered no assistance. Also I was done putting the alternator in before he actually left the building. I ask for 2 tools that Advance usually offers but he said no so I had to purchase a whole wrench set. Again it could just be me but I DID NOT feel the love at all.
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December 2022 by Fenix
Great service and very knowledgeable staff
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September 2022 by Mike Cavalieri
This is an extremely well run operation. I spend a significant amount of money with the great folks at Advance and keep coming back because service and knowledge are in such short supply at most places and all the men and women of Advance make my life a lot easier. They prove every day that you don't have to be in the "Zone" to be the best!
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September 2022 by Austin Burd
Speed perks are always saving me money.
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June 2022 by Jonathan C.
So I went to order some parts and was immediately greeted with issues when trying to check out. I was unable to even access the checkout page without an error popping up. Customer service was helpful, but essentially gave up and was just going to manually input my order. I was able to checkout on my mobile device. Decided to give the free same day shipping a try since it was an available option. The purchase was scheduled to deliver around 3:30pm and was notified via text message. Received a text message around that time saying that my order delivery had been cancelled. A link was provided to check the status and the link went to Doordash. This company uses Doordash to deliver their products... food delivery services are extremely unreliable and I figured they utilized their own drivers since they already have their own employees delivering parts all day. So it looks like my dasher probably cancelled. Fast forward to about 7 pm. Receive a notification that my order will be delivered around 6:30 pm... I will repeat, I received a notification stating my delivery would show up AFTER the scheduled delivery time and the item wasn't even delivered. A door dasher then sends me a text message asking for the address. I think this is strange but give him my address. He informs me that he needs the address to the STORE. Why the heck do I have to provide this? Do you not pass this onto your door dashers? So the only address I was provided from my late text messages is the main street name. My city is setup on a grid system so a single street name isn't very helpful. I had to go and look up the address for this place and provide it to him; hoping that this was the right address. He cancelled and said another dasher will pick it up. Great, so I call the store to try and resolve this; at this point I am willing to just pick my order up. Guess what, the store is already closed. Another door dasher messaged me to inform me that the store was closed as well. I told her not to worry about it. I spoke with customer service and was able to cancel my order. I ended up just picking up the order from a different store in person. What a joke. Your website services are terrible and your business model is terrible. Really, using Door dash? Not providing addresses to Door dashers and requiring me to guide them on how to handle their "job" for delivering orders. What a joke of a company. Your customer service representatives were surprisingly helpful and is the only reason I would ever "consider" buying from you again but I will always go out of my way to shop at O'Reilly's from here on out.
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October 2021 by Jesse Blevins
Andrew the GM and Caleb the regional manager helped me out a lot. I had some troubles with some parts I ordered and they made it right fast. I also got the best customer service from the store manager Michael on the 144th st. Location near the mall. Great place to go and get help.
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October 2021 by Jesse B.
I had an issue with some parts for my van I bought. The regional manager Caleb helped me out fast. I was also helped by Andrew the GM and got the parts I needed to fix my rear brakes. They called me back like I needed and I highly recommend them to anyone.
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September 2021 by Vincent Antonioli
I actually had to call the Corporate customer service line to report how poorly the customer service was here. Not only did the manager claim to not have a solution or offer a solution to the customer in front of me but also refuse to return an item that’s it had no reason to not be able to be returned. I took it to another advance auto parts and they had no problem returning it.
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September 2021 by Lanny Fernau
Young gentleman helping me was new and very helpful
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August 2021 by Gary Howard
Very helpful. Thank you for helping me when we were so far from home.
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July 2021 by Salvador Ledezma
Haves fiar prices and excellent people that works there and the waiting time.for services it fast
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March 2021 by Alex Harrison
Almost always have the part I’m needing or looking for in stock
