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February 2024 by Todd Chipman
I had an absolutely awful customer service at Champs. I went in to return an item without a receipt and was told they would issue a store credit for 1/2 of what I paid for it. I asked why they couldn’t look up my store purchase with the credit card I paid with and was told Champs doesn’t have that capability. I said that was odd (since most other stores can do returns with a credit card that was used) and was told very rudely that if I didn’t like the store policy, I could shop somewhere else. I’m not sure why anyone would say that to a customer, bit that indicates the lack of respect this employee understands.I was taken aback by how rudely I was being spoken to, so I asked for the associate’s first name and was told, “I don’t have to give my name to you, bro.” At that point, I asked to speak to a manager and was told the person I was speaking to was a manager. At that moment, two other associates joined in and told me I didn’t understand the store policy and shouldn’t shop there. I had enough and realized they just didn’t know how to speak to me without being rude. I honestly don’t recall a time when I was treated so rudely by a business I patronized.I will never buy anything from Champ’s again.
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July 2022 by Holi Bradley
I will be coming back!!! Dane was beyond kind and helpful!! He provided extraordinary customer service!!!
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February 2022 by Jerry Wilson
Came in to install security system. Sadly they don't have shoes in size 16 but they do have nice friendly staff which is always good
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September 2021 by LeeRoRo Mccullough
Terrible terrible service paid for two day shipping they claim 2 day shipping turns into 3 day shipping then won’t cancel the order or give money back. They scam you to for the shipping price and don’t deliver when they say
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April 2021 by Joe Shanahan
Top quality shoes and service, good selection of not just shoes but clothes too. The oakview location has the best employees
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January 2021 by Gutiettez Lawn
Hard to find my size
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June 2020 by Miss Opinionated
The Manager DP made my shopping experience great, he was very attentive to my needs in finding the right shoe and size to fit my running needs. I will return very soon, I love the customer service at this location from all the staff!
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January 2020 by Fannie Greene
Very helpful people there
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January 2020 by Gordon Dancy
Decent selection
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December 2019 by Ricky Drollinger
Went to make an exchange and got the right size. Dane was super helpful
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December 2019 by Peaches
Kids run this store and just like any other, they will either greet you and/or ask if you need assistance or they won't, lol. PRICE is HIGH. But they get the new kicks in...
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November 2019 by Carmen Keeten
The staff waa so nice and professional. They made my exchange stress free and without any hesitation....thanks Jazz for your all help!
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May 2019 by Jacob
Employees here are very helpful! 10 months old. Bubbles are pooped. Shoes are about blown out. Not champs fault but Nike still not proving to last much longer then a more affordable shoe!
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May 2019 by Joyce B
Great shoes
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April 2019 by Rick Olsen
They would only let me try on one shoe at a time because “There's YouTube videos of people running away and stealing shoes they try on.†Very unprofessional.
