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December 2025 by Kate L
Pleaseee fix the ATM outside. The temporarily closed sign was put up several months ago.
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December 2025 by Ahmed Ahmed
It was great service
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November 2025 by lana smith
Negative experience with Rosie and Kaprese. Both employees so lazy, intentionally avoided and refused to do their job during their operational hours. I was a client with chase bank for 3 years. I should definitely choose a different bank now
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October 2025 by Ryan Powers
ATM outside never works when I try to use it. The one inside you should be able to access with using your card, but you can’t. Just overall not good with Chase again.
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September 2025 by Becky Cain
I love Chase Bank. More specifically, I enjoy this location on 132nd and Center the most. The staff is incredibly friendly and helpful. They genuinely want to help any way they can and I always look forward to visiting!
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August 2025 by Asadov
Entered the building this Friday morning and there were 3 employees( associates, private client bankers or whatever their “title” is) just sippin their coffee right in the lobby and as I walked in they looked at me up and down judging, no hi no good morning (not feeling privileged) but basic service. Didn’t feel welcoming at all. But i guess it was not the day for that.
But those ATM machines are great. They greet you at least.
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April 2025 by Arlin Carreno
Worst bank. Called my boss stating they were protecting her account from fraud thinking my check was bad but my boss confirmed it wasn’t
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March 2025 by Aylin Florez
Went to open an account on Friday and was was helped right away!! They are so nice and very helpful. Sarah was very helpful and kind!!
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October 2024 by Reg T
The lady at the first window (her name begins with a J) she is a superstar on making people feel welcomed! Each visit was better than the last...10 out of 10 for me!
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August 2024 by B C
Helpful folks
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April 2024 by Vanessa Johnson
Amazing service by Eddie in helping us set up a bank account. He went above and beyond in making sure everything went smoothly.
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March 2024 by The Curious Brain
My review is based on $5000 cash withdrawal that I wanted to do at this location. I believe the cashier name is “Sonja” who didn't really help, instead made the situation worst and complicated, here is the summary:I asked to withdrawal $5000 from my account ONLY if I can get the $50 stack brand new or “pressed” what they call it. She said, she can get me newer bills but I will have to wait because of her vault custodian (basically 2nd person to overview the transaction) is busy with another customer and I said that's fine, I will wait. Waited for about 30 min, no issue there and while I was waiting, I checked my bank account and realized that $5000 is already gone from my account when she shouldn't have withdrew money from my account unless it was paid cash to me. She asked me to wait but money is already gone from my account without given anything to me. Technically I have no evidence to prove I never got any cash if anyone fire back saying I did the withdrawal. I went back to the same cashier and told her that you took the money out from my account and she said she told me about it. I clarified, we agreed on waiting for the vault custodian and how it’ll take longer because another person is busy, not that you will take this large amount from my account that shows valid transaction on my online banking without handing out any cash to me. Especially when these people won't even give cash in your hand unless they officially withdrawal the money from your account (based on past experience). Also I told her that she wouldn't do other way if I would have come to deposit, she wouldn’t have deposited any money unless money was in there hands, so why would she withdrawal unless the money is in customer's hand. Hate to say, but if she would have had heart attack in that 30 min, there is no technically any evidence to back my statement that she asked me to wait unless they go thru the camera recording (with no audio) to back up my statement. Very unprofessional people!Anyway, after 30 min, her custodian came and they already started counting money and started getting it ready for me without even calling me to their cashier area so I can even review the cash to even accept it. Very unprofessional experience too! Finally they called when everything was done and at the end, the bills weren't even press or brand new per my original request, so I asked them to cancel everything.Now she can't give me any receipt showing they reversed that withdrawal that I never did, WOW. She said, they can show their computer screen showing the reversal when technically that's very unprofessional to even show their screen that got sensitive information. She said to check online but at that point, I wanted a physical document showing the balance back in my account when she was so quick to give me withdrawal receipt without any cash in my hand. After running here-n-there, they ended-up printing my statement showing that deposit back!Very pathetic, unprofessional experience at Chase due to their cashier Sonja!!!!
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November 2023 by Bobbi Sue Munson
Lauren is awesome as heck
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November 2023 by kohl1972
I have had a terrible time just trying to make a change to my checking account. I call, they told me go to the branch. I go to the branch, they turn me away and tell me to call ahead. I try to call ahead and the automated system won't give me a person. , tells me to get online or schedule a meeting. So of my options I schedule a meeting where someone won't even call me until the next day. So this is now been at least a 5 day ordeal and still not handled.
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September 2023 by Erick Marroquin
Gemma Morales did an outstanding job setting me up with a new account. I definitely recommend you come to this branch, everyone is welcoming and polite.
