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November 2023 by Brian Xmas
Very good service spends time with the customer if needed and makes sure. There are no issues when you leave
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October 2023 by K D Fountain
I changed to Centurylink. Did not like the service. I switched back to Cox for better service. I’m happy now. Only took me a few minutes to change everything over. The Customer Service is awesome too!
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October 2023 by Ivan Buck
Got a phone there and they didn’t even tell me that phone is only 64 GB until I already bought and now I have to pay $50 to return or exchange it.
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August 2023 by Luis Lugones
Not only did they miss the appointment and made me waste 3 hours but wouldn’t even cancel it and hanged on me. Worse customer service ever. ?
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August 2023 by John Dehner
Yes it's expensive, but the gal that helped me made it ok.
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July 2023 by Tyisha Long
Cox is trash. Every single month they’re raising my bill and charging me more money. Customer service SUCKS and don’t waste your time on their home life security it’s TRASH too!!
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July 2023 by Kennith Lacey
Customer service is abysmal. Rude. Don’t actually want to help you with issues you may have with accounts. Avoid this location
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July 2023 by arnold s.
They are very nice when you are in store to upgrade, but very dismissive when you need support or have any other questions. Name should be changed into Cox Sales Store instead of "Solution".
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June 2023 by Steve Derry
Agent was very polite and turning my service off. No pressure tactics to keep me as a customer. And I even had a credit!
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April 2023 by Sarah W.
The worst internet company. They don't care about keeping current customers, we were paying over 150 for the top speed in our area with outages almost every single day. Literally for one of the must haves for when we moved was another internet company other than Cox. The company were with now is 70 a month for the same speed! It's insane how they treat current customers. Also when you do cancel, make sure you get your request number, they'll try saying you never requested to cancel.
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April 2023 by The Princess T.
Robert was very helpful and was super nice ! And he got our stuff up n running !!!!!!
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January 2023 by Sam Oakes
If you enjoy speaking with someone with limited English speaking skills, you’ll love dealing with their customer service people. I thought I may have accidentally pressed two for Spanish, but I do have a limited Spanish background. It’s even more fun with their chat function. You will type in a question, and the auto response is “did you mean to ask ………?” I believe they do this so you just give up.
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January 2023 by Silenccer
Cox is the biggest rip off and unorganized crook of shhh. There is do not go to them they you the run around and extra charges what else do you need to know. Signal sucks also!
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December 2022 by Kay Chambers
Very unprofessional I had cable for 11 years and they dropped the ball I left after I has to deal with unprofessional people
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August 2022 by Rome Cottrell
I been to this Cox Store before and I been treated fairly and I'll do business with them again ?.
