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September 2023 by Andy Elliott
I recently rented a Kia Rio from Dollar Rent A Car in Omaha. The process went smoothly and the customer service agent was friendly enough. When renting the car, she asked if I would like to have them refill the car for me since they only charge $2.99 per gallon for gas. I declined their offer since it was against my work policy. After I got my receipt, I saw that I was not charged for gas, which is fine, but the agent failed to tell me that on top of the $2.99 per gallon of gas, it would have also been a $9.99 per gallon refueling charge. So had I not filled up myself on the way back, I would have been charged essentially $12.98 per gallon. They did not mention the refueling charge, which is completely misleading and deceptive. Also, when I rented the car, I reserved one with unlimited mileage, but the agent tried to tell me I could only drive 200 miles. I told her that it should have been unlimited and she told me that's fine as long as I kept the car in the states bordering Nebraska - not sure why that matters.Second, the car I had was not in good shape. It had roughly 65,000 miles, which is fine...but the suspension on the car was pretty much shot, the windshield wipers only streaked up the window, and the sunglasses holder kept falling down in front of my rear view mirror. I mentioned these issues with the car to the person when I checked it back in and she just shrugged her shoulders and said "ok". I'm guessing nothing will be done.Dollar was the cheapest, but cheaper is not always better.
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August 2023 by Ron Bonnstetter
I called two days ago and made a reservation. After 24 hours, I still had not recieved a confirmation email, so I called back to make sure I had a reservation. After 12 failed calls, over two days, I finally got an answer and was asked to go on hold. It now has been 25 minutes on hold. Either they have employees who are over worked or simply do not care. Either way, if and when they do answer, I plan to cancel and NEVER use them again, EVER. (28 minutes and counting.) (Yep, 40 minutes on hold, so I guess i will be a "no show" just like them.)
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July 2023 by David Wimmer
Car was clean, checkin and out was quick. It was reserved through a corporate account so i can’t speak to the price issues others had
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July 2023 by Lorena Fuentes-Rivera
They overcharged me extra 60 dollars and have not received the promised receipt yet. Worst service
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June 2023 by Erik Munson
They closed before our flight landed, and that almost left us stranded even though we had a reservation. All of the other rental car agencies were either closed or couldn't/wouldn't help us! If it wasn't for AVIS we would have had to sleep in the airport all night! AVIS was a great help, have wonderful staff, and great/clean cars!!!
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June 2023 by Tammy Fiala
Don't rent from them they charged our credit card $500 to wash the car and it was not even clean when we got it. I will never rent from them again.
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December 2022 by Kim Dean
Worst rental car experience!! Went to the counter, had a reservation, had to wait 50 minutes before car could be given to me. I was checked in but car wasn't available and no reason other than waiting to get car to the customers. I was not the only person waiting and was frustrating. Upon return of car, it took me 6 times to get a receipt sent to me and the amount was adjusted. No good explanation for reason. The change wasn't much, but can add up with all the customers they have. Would NOT suggest using Dollar Rental car, this was my first and ONLY time I will use them.
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October 2022 by KTreSev Lyfe
So is it normal practice to charge both the estimated total as well as the deposit to a customer's credit card once the rental is returned?Especially when the car is washed and vacuumed before returning it to the facility?Doesn't make sense due to the fact that the deposit/auth is supposed to include the estimated total and any additional charges/fees?P.S. - It's difficult to actually get them on the phone too. The line's are usually busy. Probably from answering all the questions concerning the extra charges.
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August 2022 by shawn n
This is a franchise owned location..not sure if all are. 12am closing time is too early when flights routinely get delayed. Even when can see my flight info on my reservation they still didn't wait for me when I was late landing. Stay open later or at least stay until your customer's flights get in...this should be a no brainer for just average customer service. Are we really expected to look up specific car rental locations for their hours at an airport for every flight we take? Other rental counters were open, so why can't they have a later closing time? I'll remember to never choose Dollar/Thrifty at this location.
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May 2022 by Jina McKinney
Arrived in Omaha 15 minutes later than scheduled pick up time to discover Dollar rental had CLOSED its booth (guess their workers DONT CARE about the customers coming in exhausted!) leaving me stranded at the airport on graduation/mother's day weekend with no cars available from other rental agencies. DO NOT use this company especially if you are a woman traveling. What a train wreck. USE AT YOUR OWN PERSONAL RISK, LITERALLY!
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January 2022 by Michael K.
Do NOT rent from this company they are defrauding consumers by sneaking in additional fees. Caught them doing this on more than one occasion.
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September 2021 by Kenny Roig
This company is too expensive and the cars are not that worthy. I picked my car at 12:30 and returned next day 3:13 and they charged me 468 dollars. That was just a day and hours that’s insane. I told the guy at the front desk and he told me it is what it is. I personally think this is not a good company to rent to. One time and the last one!!!
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September 2021 by Kenny R.
This company is too expensive and the cars are not that worthy. I picked my car at 12:30 and returned next day 3:13 and they charged me 468 dollars. That was just a day and hours that's insane. I told the guy at the front desk and he told me it is what it is. I personally think this is not a good company to rent to. One time and the last one!!!
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August 2021 by Robby Robinson
Was amazing experience. New vehicles to choose from.Super easy from start to finish. Thank you
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July 2021 by Roenick Roenick
Not too awesome because airport taxes are bad.