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November 2023 by Brandi L.
STAY FAR AWAY FROM THIS PLACE!!! DO NOT make the same mistake I did by signing up for the $10 for the first month of unlimited carwashes. Because if you forget to cancel the next month and are charged, YOU WON'T GET A REFUND, regardless if you use the service or not. Then when you call to cancel you are denied a refund even though it was an honest mistake that you forgot to cancel. Then you keep trying to call to get your money back you are hung up on every single time. And when you do reach someone the girl at customer service says that "you will not be getting a refund" and "you will continue to be hung up on." This company is unprofessional because they ademently refuse to refund for a service not used which is honestly theft. Spouting the terms and condition you signed waves a right to a refund, "I will not receive a refund for any partial of unused month of service." I have never had dealt with a supposed business that shows zero remorse for an honest mistake. Don't make the mistake I did by not reading all of the terms. They're worded to trap you so they don't have to refund you. They told me I could dispute the charge through my bank but that they would not be refunding me, even though they're the ones that charged me. That is 100% unacceptable and it's theft. Plus there car wash facilities suck, you'd be better off washing your car yourself because you'd have to go numerous times and that wouldn't even get all the debris off. STAY FAR AWAY FROM THIS PLACE!!!
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November 2023 by Patrick Gans
Very mixed review. On the plus side, very clean, love the no touch conveyor, and the vacuum, free towel and windshield fluid are awesome. The light show is A+, kids love it.Negatives. Getting hassled 3 times to sign up for a monthly pass. Bugs on the front, side mirrors, and hood were not even touched. The tire shine got about 3/4 of the tires which looks shoddy. No people to dry your car, but is the same price as other places that do.
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October 2023 by Jessi
Had a really bad experience at Stony Brook rocket. Wash what do their wash and it tore off my finger well trim. And they said that it was already done that way and that they weren't gonna pay to have it replaced. When I have went to another car, wash and was working there. To build it brand through at 20 times if not more. Never anything came off my truck. The first time I go to rocket wash something comes off, my truck Will never recommend them to anyone. They have bad customer service. They lie and several people I know have been there and had damaged to thier vehicles. And they have refused to take care of it.
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October 2023 by Devraj Singh
Best car wash near by 140 and West center.1. Good customer service2. Good car wash3. Nice after Carwash products4. Fresh towels always available5. Nice store room for Members to pick up after car products if you don’t find outside.6. Super VacuumTake kids along with you they love this whole car wash thing.All in all I highly recommend Rocket Car wash!!! A happy customer.
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October 2023 by Mitch M
Great staff. Recently appreciated Dom's assistance. Best car wash in Omaha, cleaned wheels where others hadn't. Also, highly efficient blowers to remove water.
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September 2023 by Todd Dodson
The wash cycle here is super fast and does a good job compared to some of the other car washes in the area. I like all of the available cleaners and towels for use in the vacuum area and I really like the members area to clean my weathertech floor liners.Services: Vacuuming
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September 2023 by Bob Darr
Best car wash ever! Lots of extras for you to clean your car. Highly recommend state of the art equipment. Great valueServices: Polishing
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September 2023 by Katie Marie
Friendly and helpful employees. Great car wash and happy with how clean my truck is and good it looks every time I get it washed at Rocket Car Wash in Altoona, IA.Services: Polishing
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September 2023 by yungunz10
Rocket Car Wash makes it too easy to keep my vehicles looking new all year around. Having a membership is well worth it especially with having access to all their locations. Another great benefit included is the vacuums and cleaning supplies they provide so my car is looking great inside and out.Services: Vacuuming
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September 2023 by Ross Lewis
I was using another new car wash in Altoona but it was too aggressive and knocked the mirror cover off of my truck. Rocket does a great job and I haven’t lost a mirror cover yet. The staff is very friendly and helpful and they supply towels and cleaning supplies by the vacuums to clean your windows and wipe down the door jams. A+
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September 2023 by Jennifer Whiteing
Rocket Carwash has phenomenal customer service. Always greeted with a smiling face and always offered complimentary dashboard wipes! Plenty of vacuum stations and plenty of carts with microfiber towels with car detailing sprays that are always full!
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August 2023 by Michelle Valenzuela
Car is shiny & kids are happy. Monthly member here :)I love that I get a dash wipe it’s madeall the difference considering I have all kinds of spills all the time.Keep up the good work guys.
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August 2023 by Pamela Harden
We just started using this wash and I was very nervous about driving my brand new vehicle into the wash and getting onto the track correctly. Dom told me that he would radio the person who waves you in and he would get me on the track with no problem. After I got in he gave me a thumbs up!Dom was very considerate and helpful while he also told me about the washer fluid and the mat cleaners. He was very pleasant and nice to talk too!!!?
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August 2023 by Alexandria P.
they make it sound so easy when you sign up but they make it extremely hard to cancel. after submitting the cancellation form on their website you have to call. we have tried to call multiple times and it's over a 30 minute wait each time. they are only open during normal business hours so it's nearly impossible to cancel.
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July 2023 by Elaine O.
I am very disgusted with this place. I was following the instructions from their worker and my vehicle slid off their rubber track while in neutral. they say I wasn't following instructions??, Really. i was following instructions just like I have numerous times there. I cannot see the track underneath my vehicle. if I wasn't on their correctly. why didn't they shout and tell me?Rotten of this business for not accepting some responsibility!!!!!
