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March 2024 by L M.
Don't waste your time here, I would give zero stars if I could. I have never in my life experienced such rude treatment from a business. I pulled up 2 hours before they're supposed to close and the owner was locking up the place. I wanted to find out about what they do for shipping plants and he interrupted me, waving me off and said "no, we don't ship plants for people". I continued mentioning that I wasn't asking them to ship, and tried again to mention why I was there, and he said verbatim "no, I don't have time for this, I have deliveries". I literally was planning to buy a nice plant in exchange for advice on shipping plants that were given to me when a loved one died, since I'm about to move out of state. My suggestion to the owner: 1) customer service is still crucial to keeping a business afloat, and 2) don't base the way you treat customers on your own bias of them (it was pretty clear why he talked to me like that). My money was clearly not wanted and this doctor is more than happy to spend it elsewhere. Update: I'm not the only one who has encountered this guy. A word to the owner: in this world, people will get pissed off if you're rude and will just take their business elsewhere. If you hate your job or only want certain clientele, make that clear and stop wasting OUR time. And please don't respond with excuses
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February 2024 by Trent Nissen
I came in very last minute looking to surprise my girlfriend, and the gentleman was able to direct me to their cooler. He had an impressive assortment of beautiful flowers. I settled on a half dozen red carnations and a stuffed golden retriever puppy. Her eyes lit up the room when I walked in the door. Thank you!
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January 2024 by Rachel Wester
Yikes. It saddens me to write this review. After using Dundee Flower for my wedding celebration, numerous occasions like friends’ birthdays, the random thank you bouquet, anniversaries, and everything in between I will not bring my business back after having one of the worst customer service experiences of my life.I called to order my friend a bouquet after having surgery. A gentleman answered the phone and was extremely rude from the get go. I asked if they had amaryllis in stock, he sighed and said no. I said ok, that’s fine I’ll just go with a bouquet made by your staff and I’d like to keep it at $50. He sighed again and said, “let me transfer you to someone else,” and then hung up on me. Thinking no big deal, accidents happen, I call back and he answers again. I say hey, I think we were just disconnected can we get my order going? He then says that $50 is not enough for a bouquet with delivery, that they have 10 orders ahead of me and I should look elsewhere.So, yes, I will do just that! After supporting Dundee Flower for over a decade, I will not be back.
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January 2024 by stephanie weissinger
A beautiful holiday arrangement was sent to us from Dundee Florist. We have been getting one every year from a firm from my husband’s work, and this years was extraordinary gorgeous!
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January 2024 by nick “TeeKay” strickland
Went to two florists to get flowers for my gf for our anniversary. Said the same thing to both florists, which was needed flowers for my girlfriend for our anniversary. She really likes purple flowers. At the first shop, the clerk just stared at me waiting for answers I didn't have... At Dundee Florist though, the lady immediately showed me what was available, told me I could pick whatever, and was immensely helpful without hijacking my arrangement creation.After I picked a the core of what I knew my gf would like, I realized I was out of my depth and again the florist was immediately ready and willing to take my basic idea and turn it into a beautiful arrangement my gf will love.Can't recommend these guys any higher as this is exactly the kinda experience I want when shopping.
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May 2023 by Ka'ili H.
I've ordered from Dundee florist a couple of times and each time I've been happy about both. My first experience with Dundee Florist was planning something special for my nephew's birthday. I sadly was unavailable for his birthday dinner with the family so I researched florists that were near his school. I stumbled upon Dundee florist on Yelp and headed to their website. Their website was easy to navigate and tailor the options to fit what I was looking for. I decided on a birthday balloon bundle with teddy bear. It was perfect! I ordered it online and had it delivered to his school on his birthday! He was so surprised and loved it he carried it everywhere that night and with him to dinner. It warmed my heart that he enjoyed the little surprise and felt special. My only wish for his birthday! My next experience was about the same. It was one of my closest friend's birthday and I wanted to do something special for her. Prior to the COVID year she would go all out for her birthday and dress up really fun on her special day at work. She wasn't feeling that excited for her birthday so I wanted to find something nice to give to her at work. Dundee florist was on the way so I decided to stop in and take a look. I hadn't been inside before though I knew it was always there. When I walked in I wasn't quite sure what I was looking for. Then I realized I could go inside the cooler and choose a few blooms on my own! That was extra fun, I chose six different colored roses and a few filler flowers and it turned out just lovely. Simple and pretty. A gentleman offered to wrap them for me and I even purchased a card too! I love being able to support a small business especially one that made it through COViD year! The blooms are gorgeous and having the option for delivery, balloon and teddy bear bundles, makes it a nice touch to reach more people!
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March 2023 by Jasmine Serrano
Placed an order from South Sioux City, Nebraska and they were very helpful when placing my order over the phone! Would recommend and order from again!
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March 2023 by Neal Josten
John and his team were excellent at making suggestions for an arrangement. They were delivered as expected and were beautiful.
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March 2023 by Lorene Rouse
My granddaughter needed a corsage for prom and they did it in an hour. Thanks so much
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November 2022 by Marylou Miller
I Called them from Ohio to order flowers for my sister in the hospital and they were very cordial and so much help and the flowers were delivered in no time and were beautiful all of us were very happy...Marylou Miller for Fairlawn Ohio
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November 2022 by David Thomas
I read all the reviews . I thought I was going to the right place . 5th wedding anniversary . Only happens 1 time . I wanted to make it special of course . Order a flower delivery . I called 10 minutes ago to try and add to my order . Who ever answered the phone was rude and now am not getting what I want . Again 5th anniversary only one time will this happen . All I wanted to do was add a few more things . Am so lost . He said he has all kinds of things going on . As I said what does that have to do with me .
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October 2022 by Sara Schneider
They were extremely rude when trying to order flowers for my grandmas funeral.
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August 2022 by Matt Hansen
Not great service - Only looking for Big Orders!
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August 2022 by Pooja Singh
I have never seen another florist wrap flowers up as carefully as them. It's a beautiful store with old-school charm and they take great care of their customers!
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August 2022 by Jonny Wall
Dundee floral has a beautiful selection and wonderful presentation, however I will not be recommending them to anyone . They were rude and arrogant when I called with several questions regarding the delivery. As someone who has worked in customer service industry for years, there is nothing easier than leading with kindness( especially when it is a paying customer). Do better!
