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March 2024 by Jorge Arista Nueva
Bad service
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March 2024 by Christy G
I normally buy coffee from starbucks but this morning, i tried their drive thru and ordered hot americano but it wasn't hot. The server Jonas told me that the coffee was freshly made and that's the hottest it could get. It's not even hot. He think's i'm stupid.
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March 2024 by Alor Silverleaf
Such a great experience! Awesome crew and will definitely be back!
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March 2024 by Stacy C
This place has been the worst Dunkin I’ve ever gone to. Always 20+ mins even for one item. I’ve worked in the business before and they clear out orders to beat the time and then ask you what you ordered at the window. I ordered a caramel coffee and they ran out but instead of telling me they just gave me an iced coffee with cream. So I went inside to get a refund and I was at this location for over an hour. Pictures show some of the time but I was in line for 20 mins before even snapping the first photo. It wasn’t even busy. But you can compare times. They are NOT doing good with service time, they’re cheating the system and messing up orders.
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February 2024 by Charlie Boeck
I can't remember the last time my order was fulfilled as indicated. They're out of stuff all the time.
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February 2024 by Bailey Sullivan
Don’t think about ordering a coffee 15-20 minutes ahead for pick up on the app, they’re either never open inside in the morning and have all their lights off so you have to wait in the 10 car drive thru line for 20 minutes to get your pick up order every morning anyways. The same lady has been the only one there every morning for the past 3-4 months. She is not the problem tho as I can not imagine running a coffee shop during the morning shift with a drive thru and inside lobby on my own. Take care of your employees. She’s a unicorn for staying here. It just sucks when you order a coffee for pick up 25 minutes early before leaving the house just to get to the shop to wait in the drive thru for 20 minutes and still be late. It hasn’t changed and I stopped coming for a month to see if they could hire more people or get it together but nope. Same exactly experience this morning too. Don’t waste your time with this dunkin if you have anywhere to be within the hour. And please don’t waste your time ordering ahead since you could easily order at the drive thru anyways considering you have to go through it regardless. Do better or make the loaded franchisee get his butt in there and help out in the mornings if he can’t properly staff his stores.
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February 2024 by Kaleb Michaud
Long lines in drive through. No ability to order with a person inside even when giant screen menu doesn’t match the donuts available a few feet away. Very bad - to no customer service.
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February 2024 by Robert Kilroy
They say they're open at 4:30 a.m. I got to go to work it's almost 5:00 am. Who's running this place?
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January 2024 by Amanda Byrd
Management is terrible!! Long lines and doors never open on time avoid this
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January 2024 by Lorin Kaasch
Mobile order did not have items bought asked for refund said they couldn't and that someone would lose there job if they gave out a refund so I paid for something I didn't get. Not the kids fault he look distraught but what manager tells their workers they are going to get fired if they give a refund on goods not rendered.
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January 2024 by Leslie Z
I ordered on the app and get there and there’s 1 kind of donuts!!! This is a donut place, how do you not have donuts? I can’t get my money back either! What a joke! The customer service is a joke as
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January 2024 by Andrew McGlothlen
We’ve given this place multiple opportunities to prove themselves. There is always some sort of issue or something messed up with an order. Today, they don’t even have eggsNever again ✌️
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January 2024 by skylar cruz
Horrible service.
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January 2024 by Mike Bartlett
Waited 10 minutes to try and use cash with a human. Had to order on kiosk and pay with card before 2 people finally appeared from the back. I asked about paying in cash and told them we been in the lobby 10 minutes. Terrible service from the mouthy female worker. Burnt and crushed my hash browns just to be petty. Great employees at this store!
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December 2023 by Anthony D'Aquila
Took me 12 minutes to get a coffee and donut and I was the only costumer. Waited 5 minutes in drive thru and no one came over the speaker despite that I was the only car there. I then decided to park my car and go inside thinking the drive thru speaker might be out. I go inside and no one is at the counter. I use the automated screen to order a donut with coffee with cream and sugar. I wait another 6 minutes after ordering before someone finally comes from the back to get my coffee and donut. After I leave and I'm already on the road I discovered my coffee is black with no cream and sugar. I will never go back to Duncan Donuts 108th and Fort.
