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February 2024 by Tammy H
I didn't even get anything! Of course the donuts I want are not in stock. Don't have them on the touch screen you force me to use. The employees made sure they really didn't want to talk to me.
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January 2024 by Tierra Tiller
This is the only location in Omaha that makes my drink right. The ladies here are always super nice and fast. I won’t go anywhere else.
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January 2024 by Kaori M.
I ordered my drink and when I pulled up to the drive through window there was no whipped cream on my frozen coffee which is supposed to come with whipped cream. while I wait for them to put the whipped cream on my drink the lady takes an order and comes to the window to tell me the order of the customer behind me when she realizes it's still me she asked what Im waiting for and I said my drink thats all I ordered. like she had already forgot me. She then comes back with my drink and says with an attitude" next time you need to ask us to put whipped cream or we won't put it on". I don't know if she was either tired or on drugs but this is ridiculous.
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December 2023 by 愛AnoHana
Honestly, I was expecting it to be much better since the place is much newer but it was honestly really bad. Our food was cold, the lady on the speaker wasn’t talking loud enough, they got our order wrong when we pulled up to the window, and she had an attitude when we said they forgot 2 more items.
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November 2023 by Carrie Marie
I like this location and building a lot better than the other ones. More modern and up to date. Service has been
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November 2023 by Jon K.
When I think of Dunkin's I can't but think of the Casey Affleck SNL skit...which if you haven't, do yourself a favor and watch it! It is pretty spot-on if you visit one in New England. And, it's pretty ironic that Ben Affleck is a spokesperson for Dunkin's. Had to get that out of the way, but this location is my favorite for a non-local coffee shop. The building is fairly new within the past 5 years; it used to be Classic Rock Cafe with a 70's vibe & music decor. The Dunkin' rewards app is quite possibly the best coffee app in my opinion; I love how it always has new monthly perks & it gets me to try something new on there menu. I am a cold brew lover and Dunkin's is always consistently strong coffee... especially the midnight black roast. The service is usually pretty fast & the only reason I gave a 4 star review is there were a couple of times for weekday mornings when they only had one person working, due to staffing issues. But, lately it seems like they have fixed some of those issues.If you want a consistent tasting non-local coffee shop with a low price point... especially if you have their app, then check out this unique Dunkin's.
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October 2023 by Colee Riley
This is possibly the worst place you can get coffee and donuts at in Omaha. It took me an hour to get coffee and donuts and a breakfast sandwich and they still managed to mess my order up and I was the only one in
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September 2023 by Colee.Marie Riley
This is possibly the worst place you can get coffee and donuts at in Omaha. It took me an hour to get coffee and donuts and a breakfast sandwich and they still managed to mess my order up and I was the only one in
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September 2023 by Gwyn Ward
The two girls working today, made my whole day. I was unaware of that the salted caramel cold brew was still being served I was told with fall coming it would stop. And they made it for me, and made me aware it was still on the menu!! The best! Thank you!!! Will be back!
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September 2023 by Lester Bass
Used to manage at dunkin a couple years ago here and I tell you the service has went down and it seems they are still having the staffing issues which will always plague them cause they lowball managers and employees. Haven't been there since they made me late to work waiting on a on the go order.
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August 2023 by Carina Granados Trejo
Got there at 6:40 pm didn’t realize they closed at 7, but the rude worker decided to inform me they where about to close in a rude tone after I asked about a donut LOL sorry to inconvenience you 20 minutes before close about a SINGLE
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August 2023 by Chloe Gonzales
lol. horrible service. i asked if they had pumpkin, they said yes. i ordered an iced pumpkin macchiato with almond milk, was told the only milks they had were regular and coconut (so only one out of the 3 alternative milks, lol). fine, asked for coconut milk. they gave me my receipt which just said iced original macchiato with coconut milk. i tried my drink before leaving the parking lot and there was no flavoring whatsoever besides their espresso and coconut milk. went back through the drive thru to correct the issue and they started insisting they made my drink with coconut milk, not almond. i reminded them that was not the issue; there was no pumpkin flavoring in my drink. they insisted they “made the drink and know for a fact it has pumpkin, i know it doesn’t say it on the receipt but it definitely has pumpkin”. it tasted nothing like pumpkin and had no sweetness; the pumpkin flavor swirl is pretty strong and almost overwhelmingly sweet. they clearly didn’t know what they were doing or were particularly concerned about decent service, so i just left. when i got home i went on the Dunkin app and it said that location was out of pumpkin. as a veteran barista (at real coffee shops, not Dunkin), i think it’s bizarre they would go so far to lie and not simply be honest from the jump and ask if i wanted to choose a different flavor. coffee houses run out of pumpkin flavoring a lot since it’s so popular, i understand that. so when i asked before i ordered, i don’t understand why they would waste their time (and mostly mine) lying. it’s just mediocre coffee. it’s not that serious. i only went there because they were the only place serving coffee with pumpkin near me. next year i’ll just wait for Starbucks.
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July 2023 by Luis Varela
Didn't receive the order I ordered online and had to wait for an hour for them to attend me just bad never going there
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July 2023 by Jonathan Amaya-Batres
Great place, although I mostly was be aware about tasting coffee with the right sugar and cream.It will be appreciated if they have some Strawberries and Vanilla Doughnuts with Sprinkles. But still, great place.
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June 2023 by Jennifer Dubon
The afternoon staff at the newer location on 72nd (by military) is great. They know what I mean when I order wrong and always treat the customers with respect. I always get a Carmel iced