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October 2023 by Jodell Shymkewicz
Adam was extremely helpful in helping me to pick out a gift and to create my permanent jewelry bracelet. In an earlier visit, Laurie created a necklace for me that I’m extremely pleased with. Very friendly people and a wonderful store with beautiful jewelry!!
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September 2023 by Cole H.
Negative Stars? If that's possible. Had to download Yelp just to make sure others don't waste their time with this place. There's a reason it's hidden and the parking lot was empty. Adam was very polite, professional, and helpful. The older lady wasn't going to help me from the moment I walked in the door. She was very rude and seemed like she hated her life and wanted to take it out on me. Not only did she tell me that she assumed I stole my diamond that I had BOUGHT for a previous relationship that didn't work out, but she said even if I didn't, she would never believe me and wasn't willing to help me. If I received this type of customer service at McDonalds that's one thing, but for a business that doesn't seem to be doing so hot you would think they would be a lot friendlier. Even if they aren't able to help me out, I think it's safe to assume that you should treated with even the slightest bit of help and respect. Not even remotely close to what happened. The saddest part is, she will probably treat the next customer the same way. All I can suggest is staying away from this place, but if I could suggest more I would suggest to get rid of the crabby old lady who doesn't represent the company in any positive way. Adam seems pretty intelligent, I'm sure he is capable of stacking boxes in drawers as said lady was when she was telling me I stole my purchased diamond. Like I said, I had to download Yelp because of how awful this old lady was. Never in my 30 years have I experienced such awful customer service in that type of establishment. Other reviews will tell you to stay away as well. Not professional at all.
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September 2023 by Brenda Vega
Good experience. Nice quality. Extensive pandora collection which is awesome. Will definitely be back in.
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August 2023 by George Nicholson
Stopped in to get my ring reshaped after it getting out of shape from picking up heavy items. I was expecting the turn around would be a couple of days but Adam fixed the ring on the spot. Would highly recommend!
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August 2023 by Bee Mcghee
Do not use this company they ruined my mom 75th birthday. I ordered a charm to be delivered to a rental cabin in Blue ridge mountains from my mom's 75th birthday. I accidentally use their website it looked like the Pandora website that I usually use what a mistake. They addressed the delivery to an incomplete address even though I gave them the full address. I receive notice that the package have been returned to sender after it arrived Blue ridge without the full address. Upon questioning the company Rob stated that they would have to wait until they received the package back which I couldn't see any of the tracking information on that so I have no idea when it was going to arrive before they could do anything about it. If they knew it was coming back my question was why couldn't they send another one to the proper address that was given as to not ruined the birthday surprise but this was something that they were completely uninterested in even though it was their fault for not dressing it to the proper address. Then when I said since it's not going to make it on time there's no point in me even getting it now at which point they said will the process a refund once they receive it again completely unbothered about whether they had my business at all. The lack of care the lack of professionalism and the general lack of not being bothered whether or not my birthday surprise was success was deeply disappointing I would never use this company again and it's probably going to take me to get a refund. Pandora should really rethink having them as a qualified supplier of their product as I've never had any issues with Pandora in the past and their products. Disappointed zero Stars if I could.
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August 2023 by Alex Lazo
We brought our engagement ring in for resizing and found our experience to be pleasant. There was, unfortunately, a miss communication about the new size and cost, but the staff was more than accommodating. They gave us a discount and offered another resize later if we thought it necessary. Overall we are very pleased with this service.
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August 2023 by Jordyn Pratt- Laue
Amazing store! The owner’s son, Adam, was so helpful in finding something in my price range and giving me amazing options. He was very kind and has a band! This place is 10/10!
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July 2023 by Wade H
I came in with a need for a custom anniversary ring to give to my wife at our 10 year party. The team was great providing options to help get what I wanted in the time frame I needed it and I felt it was a great value for my ask.
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July 2023 by Jamie Nelsen
Today, I had the pleasure of visiting Elisa Ilana and had a wonderful shopping experience. I was impressed by the efficiency with which I was able to purchase some beautiful permanent jewelry in just a matter of minutes. The store offered a wide variety of chains and colors, including rose gold, silver, and gold, making it easy for me to find exactly what I was looking for. Aside from their collection of permanent jewelry, Elisa Ilana also boasts a vast selection of Pandora and unique, one-of-a-kind pieces. Conveniently located on 132nd and Dodge, Elisa Ilana is the perfect destination for all of your jewelry needs.
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June 2023 by cayl lantz
our appointment was at 4:45, but we got there at 4:20 and Adam got us in. he was helpful picking out what we wanted and explaining the differences. he made the experience enjoyable and made sure we were comfortable. it only took about 20 minutes for two people. 10/10 experience
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June 2023 by Paula Phillips
Adam was fantastic! I brought in a mothers bracelet that is about 17 years old and precious to me. He quickly and thoughtfully guided me through what needed to be done to care for my bracelet and get it back on my wrist :) He also handled the repairs quickly and it is just beautiful! Thank you Adam! We will be back!
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June 2023 by Serena Whitesell
Adam was so helpful and did a fantastic job! So happy with my permanent jewelry. This is such a cool store with lots of unique and traditional style pieces to choose from. Great experience.
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June 2023 by Maria Peña
Extremely satisfied with customer service and jewelry. Adam has been amazing and provides an outstanding service/experience. Very resonable prices and exceptionally quality. I have stunning pieces and always get many compliments. Beyond grateful to have found Elisa Ilana. I definitely recommend and encourage everyone to stop by and see their wide selection.
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March 2023 by Bethaney Schulz
Adam did my permanent bracelet and it is beautiful! he was very helpful and informative during the process. the whole experience was super fun and I’m obsessed with how it looks. definitely will be going back for another, and any jewelry need!
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February 2023 by Kaitlyn Hull
Elisa Ilana provides a luxurious environment, excellent service and has such a unique selection of jewelry that will surely please anybody. Adam does high quality repairs and zaps permanent bracelets on with ease and expertise. I will continue to come here and support this wonderful, local business and I encourage you to do the same.
