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December 2023 by Audrey Kroeze
I’ve used Extra Space for almost 2 years now off and on, primarily on - with 3 separate units. They are very focused on serving their client’s every need! Tell them what’s up - they’ll give you all your options to best suit your situation. I’ve been working with John for some time now and he’s very knowledgeable, patient and happy to help! Thanks Extra Space and thanks John!
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December 2023 by matt beck
I had a great experience renting storage at this location. I've had storage units before that didn't have the best communication. I showed up, called the # and Lia was not only very kind and respectful, but she was very knowledgeable and helped me find the perfect storage unit for my needs. I would highly recommend renting from this Extra Space Storage facility and hopefully you get to work with Lia because she was absolutely great!
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December 2023 by Peter Haze Haring
Update 11/30/23: Once again outstanding service by Teri. Professional and helpful with my request to downsize storage spaces. Pleasant experience each time I need to talk to someone in the office area.7/25/23: Top notch service and a pleasant experience. Teri was great helping me select the best space for my storage needs. Very professional demeanor and a well maintained office area.
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November 2023 by Marion Dawber
We had a great experience. We did some shopping around before choosing Extra space, and it was great. Units and facility is clean and well managed. Access with your own codes is great, and both checking in and checking out are quick and simple. We would definitely return here when we need storage again.
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November 2023 by Nichole Stuva
I love getting to work with Teri with all my needs. She is knowledgeable, understanding and cares about her customers. I’ve never had to get a storage unit before and she has made the process so smooth for me!Thank you so much Teri!!
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November 2023 by Lauren Hull
Extra Space helped our small business grow bigger! We are grateful for the helpful and friendly staff! They were always there when we needed them and they kept the location clean which we enjoyed. The reason for the knock on their 5 star has nothing to do with the staff and location but all to do with the aggresive price increases. They were more frequent then we had ever seen. Outside of that - would recommend 10 out of 10 times.
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November 2023 by Rebecca Indrika
Had a severe problem with a 75% rate hike that just didn’t seem right and they got it fixed for me very fast. Facility is clean and conveniently located with many utilities carts to use. They also have been quick to notify when our lock wasn’t appropriately installed. Absolutely excellent!
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November 2023 by Brian Hassler
John, Stephanie and Teri were great getting us set up with units near each other. Units have been clean and easy to access. Both the web search and dealing with the customer service were a breeze.
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October 2023 by T Conyers
This review is long overdue! My experience with Extra Space was fantastic! I've never used a storage unit before and Teri at Extra Space answered all my questions and made the process so easy. Teri was on top of everything and even helped me carry my moving boxes I purchased to my Uber! (Their moving materials were superb, and the prices are pretty reasonable which was so convenient given I needed more boxes last second.) The phone representative recommended I purchase a unit that I felt was bigger than what I needed and I'm so grateful I did because I really needed! The location has drive in and the elevators available made parking a U-Haul and moving oversized furniture a breeze! The free dolleys available to use on site really come in clutch.
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September 2023 by Shelby Matteo
Rented a unit here due to my lease ending, went paid $225 cost of buying a lock as well & looked at it , ended up being to big so I called & got a smaller unit with drive up access - paid an additional $13 for that, never used it never moved anything in & received an $80 refund. I can understand the non refundable admin fees and such but $80 after spending over $200 is kind of a slap in the face , won’t be recommending to anyone
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September 2023 by Stephanie Teodosio
I love the service. Very quick to get a storage space. Response is prompt. Facility is clean and safe. If I will be needing a space again. I will not look for other storage facility but this!
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September 2023 by Linda Kilpatrick
I wish I could remember the name of the lady who helped us. I came in right after having a complete right shoulder replacement, and was in a lot of pain. She was not only very professional and efficient, but also extremely compassionate. If I still owned my business, I’d hire her away from you in a New York minute. Kudos to you for hiring her.Linda Kilpatrick
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September 2023 by Emily Nolan
The staff who helped me were amazing, I didn’t know what I was doing at all. This was my first storage unit and they walked me through and literally walked me to my unit which was so helpful and explained everything.
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September 2023 by Josh Westbrook
I’ve rented from these guys for about 18 months. Very clean facility with strong security, and the accessibility to your unit (esp the drive up ones) is awesome.Unfortunately, after management changes, this place tried raising my rent from $185 to nearly $360 within those 18 months for the exact same unit, all while removing my 24HR access to my unit. Since I run an entertainment company, having 24HR access was business-critical. Upper management didn’t care that I had signed with them only on the basis that I maintained 24HR access; so, farewell.
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September 2023 by Janani Prahlad
Extremely professional and helpful staff who go above and beyond for their customers. I rented a unit at the Omaha facility on S 82nd and I highly recommend working with Teri, who was a delight to work with during an extremely stressful move.