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October 2023 by Kelly H.
I placed an order online for a toy (air toobz!) that was on back order. I added in notes that I'm hoping to have it before my 3 year old's 24 hour EEG on December 9th. I was surprised to get a call that same afternoon to let me know when the toy was due in stock, and that I would have it well in advance of my kiddos hospital day. I've honestly never had this level of service when ordering online - I would highly recommend Fat Brain Toys when you have Christmas, a holiday, birthday etc. I hope to be able to visit the store in person the next time I'm in the Omaha area.
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October 2023 by Nicole McDonough
A great place to experience and play with new toys, try free community events and enjoy some time with your kids!
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July 2023 by John Moorhead
Great Toy & Game Collection, and a good Rewards Program, as well.
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May 2023 by Jacen Ynot
The kids love this place. Birthday gift for one of my kids got all of them involved myself included awesome.
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May 2023 by Jeanette R.
When placing my order they give specific dates when it will be delivered, not estimates. I paid an extra $45 to have it overnighted by 10:30 am. They didn't ship the toy till the morning it was to be delivered.When I called customer service to get a partial refund on the shipping cost, they basically called me a lier. They said they don't ship past 3 pm on Fridays and not on the weekends and would look into why their page stated the dates that were provided to me...I doubt they will.They wouldn't provide any refund because they still have to eat the cost. But why should I have to eat the cost for their page providing me false info.Just terrible customer service.
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December 2022 by Sally P.
ordered Hey Clay Birds for my granddaughter and she was delighted. She couldn't start making different birds fast enough! out of all her Christmas gifts, that is the one that inspired her the most.
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November 2022 by Erin Kinney
Love the selection and the staff. The sweetest people who also know their stuff.
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September 2022 by Jinni Pike
I am ecstatic that this place exists! My grandson has complex learning needs and this place absolutely delivers the toys he needs to continue developing.They are focused on what the child needs vs what age a toy is meant for.I've told my whole family, who primarily live in the southeast, that they should buy from here as gifts or gift cards instead of hoping the random toy from a Big Box store is appropriate.Thank you so much for accommodating ALL kids, no matter their abilities ?
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August 2022 by Mackenzie Abreu
If you need a cool new toy for a kid I'm your life, this store is the place to go. Tuesdays they have fun toddler time in the morning and the staff is always helpful with finding the perfect toy.
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April 2022 by N T.
My nephew just turned 7 and is starting to enjoy puzzles. I hadn't heard of Fat Brain Toys before but I decided, for his birthday, I'd give them a try and ordered the puzzle that would allow him to spell his name. When I placed the order online, I typed too fast, not realizing that the puzzle would come with his name misspelled. Not only that but I placed the order online so that it could be directly delivered to my sister who resides in Washington State. I was so disappointed when she called me to tell me the puzzle had arrived but with my nephew's name misspelled. I contacted Fat Brain Toys the very next day to let them know about the error and they responded to my email with in 24-hours. They resolved the matter within 1-5 business days from that email. I paid an additional $19.00 which was the price for my mistake. The ladies who helped me were so responsive and understanding. I hope to purchase from Fat Brain Toys again.
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April 2022 by Dominic Malfait
Great place for toys that kids can learn many skills and get their brains working . Although I gave 5 stars for their products. The service you receive is complete garbage. The lady inside did not want to do curbside and we could tell and when I said I had a baby in the car she then was willing to. Also she threw the box in my trunk and when I say slammed my trunk she slammed it so hard it broke a piece of my trunk. I will be holding fat brain accountable for the damages and talking to insurance company. Highly dissatisfied with the customer service. Adding photos
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January 2022 by Linda Gocken
Nice selection of curated toys, books and puzzles (etc). The merchandise looks durable and engaging. Staff were very helpful guiding me in the age appropriate and popular items. Then they gift wrapped for free. ?
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December 2021 by L T.
We love coming to this store for unique and fun toys in so many different styles. Stopped in the other day and we kept hearing someone coughing loudly. My family kept looking at each other like who is coughing so much in public?! So we looked around and it was an employee. She was going from one side of store to the other touching toys and getting or moving them. Sad that she either should of been wearing a mask or stay home if not feeling good. We are still in a pandemic and just wish employers would see the need to be extra safe.
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December 2021 by Anna Beasley
10 out of 10!I start searching for quality toys for my nieces and nephews and I can't stop. FatBrain has options for all my family members (6 months to 65).Customer service is second to none. Store pick-up saves on shipping. Local business supports families.And the options are more then just toys - it's so fun to watch the gifts encourage creativity, develop skills and make memories.FBT is my fav!
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November 2021 by Luke Kuecker
Special event brought us there. Amazing toys for getting kids into science!
