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March 2024 by Boomer 315
Rudest dumbest blonde in the history of dumb blondes
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January 2024 by Thia Lynne
The level of incompetence is consistent with Fed Ex. I think their delivery drivers are functionally illiterate because they deliver my items to the wrong address so often. I needed to send something back through Fed Ex, so the company sent me a bar code to be scanned. I went to two different locations that didn't have the capacity to scan my barcode. I was told I would have to go to the main location for that. Google didn't designate which location this would be, so I decided to call. That was an exercise in futility as only robots work there. I finally just took a chance and found a location that could scan my code. This should not have taken half a day!
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December 2023 by iamthewheel
I'd give Feded zero stars if I could. Absolutely the worst ofg the bunch. NOT the same company Fred Smith started! They don't give a damn about their customers or recipient! Fedex Home, Fedex Ground, Fedex Express, they all get a Grade F! Absolutely pathetic!
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November 2023 by Austin
This Fedex team seems to be the only courier service in Omaha that can’t figure out how to deliver a package to my apartment. Had expedited shipping, driver failed to deliver three days in a row, then they’re closed on the weekends, so now almost a week later I guess I’ll go out of my way to pick it up myself. Trash.
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November 2023 by Scot R
Delivery man literally stood at our door for less than 20 seconds (per our Ring doorbell) in an "attempt" to deliver a package valuable enough we tool the day off to sign for it. Customer service line tells you whatever you want to hear to get you off the phone and still not sending a driver back to spend an actual 60 seconds doing their job. FedEx is no longer impressive whatsoever.
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October 2023 by James Adams
Kinda expensive for next day air but it was 6:45 and nobody else would do a next day air package so in that case it was worth it
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October 2023 by Rachel Greiner
Received someone else's package. Tried to call 4 different times. The automated voice kept saying it couldn't help me then would hang up. Seriously...
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October 2023 by S L
No entrance here at Q & 72nd.Way to much construction and no entrance accessable to public.No way to back track to find an entrance due to construction making it a 1 Way road.
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October 2023 by Sharetta Walker
Excellent service! Had to send a package home while traveling and they made it stress free!
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September 2023 by Can Dulgar
It's mind boggling to me that in this day and age, this company cannot scan a pdf label barcode and print that label on-site to stick onto packages. Apparently it's impossible to send anything from here if you don't have label printed.It's already a pain to have to send it to an email at the FedEx office ship sites, but not being able to do it at all? Unacceptable in my opinion.
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August 2023 by Cody Phillips
Kathy who works at the front desk is the absolute worst customer service representative I have ever had to deal with.
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July 2023 by Steve Reida
Didn’t receive my package, turns out it was delivered to the wrong address. Tried getting customer service help and got absolutely no where. No more speaking with a live person these days. This is a total disaster, especially with a $170 purchase
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May 2023 by Kathryn Wetzel
Package did not arrive…FedEx obviously can’t read the label. The driver took a picture of the package & the floor where he delivered it. We don’t have an open porch with a brown floor mat…Very upset…
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March 2023 by Tim Montgomery
It's a good thing there right in Omaha since I usually have to go pick up my own packages as FedEx constantly tries to convince me my address is not real. It is in fact real and has existed long before FedEx themselves. At least they're open late enough for me to go get my own delivery after work.
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March 2023 by Adam Lewis
I'm mostly just leaving this review because Kathy and Lisa were so great! Super helpful and super nice. I left in a better mood than when I came in. Thank you so much!
