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January 2024 by King Lykos
I was Extremely Satisfied with the service I received this past weekend, I dropped my Vehicle off Saturday early afternoon and they were pretty busy, they couldn’t finish on Saturday so I believe Shawn called and expressed the situation given the weather and the high work load, they got me taken care of by the close of business Sunday, they were very respectful and professional, will gladly recommend their services to friends and family and will gladly return for more business!
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January 2024 by J Andy
They got me in asap on an extremely cold day to replace my battery
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January 2024 by Taylor Nedela
Cause they got me in fast even told me it would be a wait cause they were short workers. So I didn't expect them to take my car straight back. My car was taken straight back. They worked fast and I was out the door with my tire fixed and back on the road. I would definitely go back
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January 2024 by Tyffany Sorto
Went in 2 hours before close on a Sunday and Shawn and his tech, Nate, were able to get a new battery in my car. Great service.
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January 2024 by Gabriella Hansen
What more can I say except… Wonderful!!
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January 2024 by Sara Wood
Awesome Service!
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January 2024 by Barbara Kantargi
I like the friendly service. Wasn't too thrilled with the cost but my overall experience was positive.
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January 2024 by Carol Monaghan
They were very professional and showed me the problem with my tire.
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January 2024 by Exclusive Motors Exclusive Motors
Sean is wonderful to work with
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January 2024 by Nic L
Devin was a huge help to us on Sunday. We were traveling through Omaha and had a tire blow out unexpectedly on I-80 while in our Subaru. I swapped the tire for the temporary spare and then searched for a tire shop open on a Sunday. This was the closest one and was open.We drove there and Devin got us in quickly, showed me the options of what was in stock and replaced the tire. We were out the door in under an hour, including the time I spent on the shoulder to put the spare on.Great service! Thanks for helping us get home to Missouri on time.
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December 2023 by Monica “Moni” López
For the second time in a row, after getting my oil changed here, the cover comes undone. Again. After confirming that yes, my oil change was done by them at this location, I asked the guy up front (Juan) if he could get someone to fix it right away, I dont want my car to get damaged. Especially when I expected the service I requested to be done well. Unlike last time, the guy they had up front today wasn't helpful at all. He never apologized for the cover coming off after they did the work, and he didn't seem to care at all. If anything, i seemed to be bothering him, as if i was an inconvenience to his day. Went home with the cover, still hanging off. Hopefully, we won't get any snow or rain before I get in, and they manage to fix their mistake. Seems like they make more problems for their customers instead of resolving them.
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November 2023 by Amanda Broxterman
Absolute horrible service. I called and got an appointment. They said they had an opening so I did not call around and look else where. I dropped my car off 15 minutes before my appointment time. 7 hours later they still haven’t got to my car! I went and picked up my car because it was closing soon and I wasn’t going to have my car trapped there. They haven’t even looked at it and the guy was less than apologetic. Telling me “I should try to run a business like this.” I told him they should have let me know at like noon that it was busy and they wouldn’t get to it so I would of had a chance to go somewhere else. He said there was no way of knowing. Well hours after my appointment time and they hadn’t got to it, is pretty clear that they were busy and they should of been transparent and called me so I could of brought it somewhere else. I wasted my whole day waiting for them to call me and nothing got done. Called twice also with them saying it was next in line, which was clearly not the case. Horrible experience and would never consider going back. Strongly suggest others to look for a different place and never trust that an appointment time will be honored there.
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November 2023 by M J.
I don't usually go to Firestone, but my oil light saying 10% turned on and I was heading out of town and it was the weekend. So I got in at Firestone (50th L st)...I thought all was good, until i realized my heat shield under my car was bent. (took me a bit because it scraped when I parked at the dealership, and I usually back in)..So I was able to get it into my mechanic, who said who every changed your oil pulled the shield so they do the oil change instead of doing it the proper way. So not only did they damage my heat shield, like I said before I was at my car dealership because I wanted to see what equity I had in my car, guess what, they seen the heat shield (before I even did) and the offer on my car was less. So not only did it cost me over $100 for my oil changed, I lost more $$ for the equity of my car. DO NOT GO TO FIRESTONE!!!
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November 2023 by Milissa Schmucker
Diagnosed the problem and even went the extra mile to find parts and make the needed repairs in less time than was quoted. Thank you!!!
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October 2023 by Neil R.
1PM appointment. Arrived at 12:30. Told would take about an hour and a half. At 2:15 my car still wasn't in the shop. All I got was a sorry as he handed my key back. Always get my car serviced at Firestones. All around the country. Worst Firestone I've been to. Shouldn't be part of the brand.