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February 2024 by From Lori Guffey
Drew was so friendly on the phone when i was making the appointment. When I called to ask if I could move my time later as I was running behind, he was so understanding saying not a problem that things happen and rescheduled me 1 hour later. I was so appreciative of his kindness and understanding. At my appointment I was greeted and treated with kindness from arrival to completion of my service. I literally was in and out from my tire rotation. I was so surprised by the quickness, I even told Drew that it took me longer to drive there then the wait. He asked how I wanted my receipt and I left as a very satisfied customer! Great job Drew!!
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January 2024 by Evan Bisson
Do not use this shop! Bought a new set of tires for my wifes explorer and didn't get 100 miles on them and they had a bad wobble. Took it to another Firestone dealer as we were on a trip and found out that they did not balance them correctly and they were all not even filled to the correct tire pressure.
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January 2024 by Tasjana Young
The guy who worked there took care of all the issues and didn't try to sell me anything I didn't need
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January 2024 by Zach Bowen
The crew at this firestone location are legendary. The manager, Todd, is a great guy to know. If you call him, so schedule an appointment. He will notify you if a sale is coming up and recommend an appointment during that time. I went in there on January 4th for a tune up with my spark plugs, and was originally told it might take at least half the day with labor and just the overall experience of changing spark plugs on a Chrysler 200 with the way Chrysler installs their spark plugs. I brought my car in around 8:00am. that morning and was expecting it to take until about 1pm or so. To my surprise I got a call at 11:00 am saying my car is done. The guys who worked on it, Grant and the other guy (forgot his name), were fast and efficient in getting my car done. The atmosphere alone was a 10/10. To top it off, Firestone ended up being the cheapest place to get my tune-up done with $200.00 less than other places. Highly recommend them for any service you might need. Thanks Firestone Crew!!
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January 2024 by Jay Miralles
I wanted to take time to recognize GARRETT. In today’s world of finding good people, GARRETT is definitely a great find. In the past 10 years or so taking your car to get it repaired has been a rat race as well as finding someone to trust. The reason we chose this fire stone was not for the name on the store, but the people inside of it. no one that GARRETT works here. Our family feels like we have a guy I recommend all my friends and family to go to the store to get honest work done on their vehicle. The store is open seven days a week. I can’t say enough good about Garrett and the store. Every person in here just wants to truly help people.
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December 2023 by Jennifer Bruhn
They had one tire for my size rim so I paid $350 for 1 tire. But they’re dependable if you need a tire aired up they will check all your tires for you and air them up for you. Im for Firestone just was bummed about them only having one tire on hand.
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December 2023 by J
Dissatisfied. Brought vehicle in, was told it would be fixed, paid. Asked if the issue was fixed proceeded to leave their parking lot the same exact issue was going on for the vehicle back was told to come back a different day came back a different day and was told they didn't know what the problem was to take it somewhere else. A week goes by started hearing a new sound from an area that they worked in that I had never heard before brought it back they said that they couldn't hear the issue and they didn't know it was wrong.
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November 2023 by Joe D.
Took my vehicle to this location, paid $1100 to have the coolant leak fixed. They replaced parts they said were the issue, still having issues with leaks nearly two weeks on. Today they said they don't know what's wrong and I should take it to the dealer. I will not take another vehicle there and highly recommend that you don't either.
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September 2023 by Marcella Parker
Had another flat on the trailer. Everything was closed on Sunday except Firestone in Omaha. They weren’t busy so they repaired it right away and we were back on the road. Friendly and efficient and reasonable!
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July 2023 by Stephanie Hulbert
Went in for an oil change and left 20 min later. They were very quick, courteous and still offered recommendations.
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June 2023 by Ashwin Kumar
This is worst. I came for oil change and inspection, they didn’t find any but replaced oil which is leaking continuously after they made a change. One of my oil plate missing after oil change and they didn’t bother much. I got to know it was missing after my next service in showroom. Which costed me $400Store manager Todd called back and asking a proof that the plate was there before coming to Firestone. These people are the worst I have seen till now.
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June 2023 by Snow White & The Seven Dwarfs
Car was towed here because it wouldn't start, took many days before they even looked at it, then told me a diagnostic check & new battery were needed which came to almost $400! Menards had sold us the wrong battery yet it worked for 6 months until that day car wouldn't start.Firestone tells me I have to get a 2nd tow & take car to dealership to have it repaired that it needed a fuel pump module. So car is towed to Westage High Tech Auto who after having car for a week says it needed a new fuel pump & filter & that the car lot DNR Auto sales, sold me, the car had a hose glued to manifold which could only be fixed by replacing whole manifold.So paid $1358.00 at Westgate to get Fuel pump and filter fixed on car which has nothing to do with a fuel pump module. So either Firestone is wrong or Westgate High Tech is wrong because car is still having some issues but runs when it wants to, it does have a mind of it's own but either way we went to Burger King while in area & employee working when she found out we took our car to this Firestone she went on for 20 minutes about how they ripped her off. Either way I called to complain about high bill here for misdiagnosis and nothing was done. Then the battery light keeps coming on so what was I charged for buying a new battery when the light is stating it's weak or defective or about to go out and this was only a few weeks ago we bought this battery. What is going on?
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June 2023 by Daryl T.
Overall, a very good experience. Called in and easily made an appointment. I find making an appointment online is not dependable so I always call. When I arrived they got to my car right away for an oil change. Everyone is responsive and friendly. The store was clean. In my opinion this was one of my better visits to a Firestone in the Omaha metro area. I would come back to this store in the future.
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May 2023 by Madison Smutz
I called last week to see if they’d have time for a quick oil change. The staff were super friendly and able to get me in within an hour. They changed the oil and sent me on my way. I didn’t even make it to 144th before my car would not run. They marked the vehicle had an oil leak prior to the change and was running rough BUT was driving and running prior to them touching it. They noted that they did a curiosity check but I wasn’t made aware of any additional issues. Wouldn’t recommend going here…Service: Oil change
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May 2023 by Jordan Leach
I went in a few days ago to get a 4 wheel alignment done on my 2019 Silverado Duramax. I had stated to them that the truck pulls right when the wheel is straight, and if I’m driving straight the wheel is off to the left. They told me they would get it fixed no problem. After I had left, I noticed the problem wasn’t fixed. The alignment sheet showed everything in the green, but the trucks steering wheel was still off left. I called them about this, and they told me it was a tire problem. So I cross rotated my front tires; no fix. Had a certified GM tech who’s a buddy of mine tell me it could be that they didn’t adjust the tie rods properly. So I went ahead and adjusted them myself. I went into a dealership to get an alignment check, everything was still in the green and the problem is now fixed. There seems to be some people working here who either just don’t care, want to blame something else for the problem, and/or are just uneducated about working on vehicles. Pretty upset that I paid $120 for them to not fix the problem I brought it in for.Service: Wheel alignment
