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March 2024 by MaryAnn
Very welcoming. Iva is extremely knowledgeable and a very thorough instructor in detailing what you need to know about your CPAP machine. The follow up call was very reassuring.
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February 2024 by Cheryl Willis
I was taken care of in a very professional manner by Epiphany, the Assistant.Very nice place of business. I recommend it highly. CGW
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February 2024 by Sarah Byrne
The whole staff is so kind and great to work with. I absolutely loved working with my respiratory therapist. Highly recommend.
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February 2024 by The Designers Interior Design Gallery
Personal and thorough help.
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February 2024 by Carol Adams
Customer service for delivery and explanation of equipment was excellent
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February 2024 by Judy French
Everything was perfect
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February 2024 by Steven Duckers
It has been great working with Focus Repiratory and I'm really enjoying my sleep therapy.
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February 2024 by Charles Mutrux
Excellent service. Very responsive to my needs.
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February 2024 by Nancy Stoltz
Very knowledgeable staff
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September 2023 by Jane P.
I was having trouble getting my CPAP supplies filled locally, so I called Focus Respiratory. Jenn is wonderful to work with and transferred me to Valley Respiratory to fill my order. Olivia at Valley Respiratory is also wonderful to work with. Thank you Both!
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July 2023 by Joan Meradith
Find a different provider. I'm going to before my next need for their so called service. Talked to 3 people. Got 3 different answers. They constantly interrupt with "I'm so sorry". Actions speak louder than words. Within 5 mins of phone call which wasted more than 30 mins of my day they called back to tell m I need to come in. I don't drive so this is a huge inconvenience for me. Don't even bother with them. Horrible customer service!!
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June 2023 by Ed johnson
A catastrophic failure. Their robot sent me an email saying it was time for me to reorder supplies, but the online system would only allow me to order all possible supplies, not just the one I needed. So I tried phoning in my order. I was told I was not allowed to place an order for another six week, on June 31. There is no June 31!
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April 2023 by Steve Mccormick
When you walk in their office you become invisible. There are people working ,they walk by you ,,,but yet to be asked if I can be helped. The manager is rude and very "important", just ask her.
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April 2023 by Robin F.
Dealing with this company has been a nightmare from the beginning- 1. They missed my referral and approval for 4 months to start me as a new customer. 2. Has been charging me inappropriately for 6 months on autopay while not handling the prior-authorization process at all. 3. Never communicates regarding insurance requirements or billing- just demands charges. 4. Had Medical Procedure that prevented me from using machine so they charged me additional funds because the app said I wasn't using- I was told that I had to pay and then deal with insurance on my own. 5. Customer service is horrendous- takes days to return calls, if they even call back. Why do they not have enough staff to answer the phones? Finding people to help with anything at this company is a nightmare. 6. Minimal staff, untrained staff and a phone system that is a nightmare to try to navigate. Stay away from this company- I wish I had never dealt with them.
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February 2023 by Michael M.
My cpap machine quite working and I got on the phone and called and waited a long time to get answered! Then they told me to use the machine anyway, And I told her it got too hot to plug into the wall and she said she would call me back. Well that was three days later and had no new news on getting a new cpap. This went on for long over a week, but she was not concerned .So we had to with draw $1.300 from our bank and order a new machine. A couple day later she called and I told her I ordered a new one. Then she got mad and told me she would have to call and cancel the one on order. My week and one have had been sleeping in my chair up right. I received my cpap on 1-16-2022. Surprise The old bag call today 2-25-2023 and i told her to cancel my account after over ten years of supplies . But they don't give a dam they still get paid. Lets pull there license on medicare patience. Mike .M
