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March 2024 by Yozora 104
If I could rate it 0 stars, I would. This new Dialup Games that replaced Gameroom is objectively inferior to the original. They don't do good trades, console repairs, or even laptop and tv/monitor trading anymore. This is a neutered version of what came before and I'm disappointed of what Gameroom has become. Even the employees are bad, and are worse than the original. They're not of much help, cut you off and end the call before you get to ask more. Find somewhere else to buy retro games. This place is dead.
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March 2024 by Caleb K
Great prices on video games, music, and movies!
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March 2024 by Chloe Nielsen
Not gonna lie, I feel a little frustrated after our visit today. My boyfriend and I brought in a PS4 to get credit towards a PS5. Not a problem there, but upon getting home and looking at the PS5, it was dirty, globs of sticky stuff, dirt and dust all in the sides and ports. They charge $420 for just the PS5, cord and controller. No base deck or charger for the controller. They also didn't factory reset it and all the old owners accounts were still on there. So if you want your accounts safe, you'll have to factory reset any of your consoles before bringing them in. Good thing we're honest people and just deleted everything off this console. Just sketchy to sell things with other people's information still on there.I'm more irritated that the guy my boyfriend spoke to on the phone gave us a lower price originally, but failed to tell us what the terms were. We were also under the impression that since they "take them apart and fix them" that it would also include cleaning and factory resetting. Im not trying to be a Karen, but for the price we paid for this I expected a little more. Having employees on the same page probably would've helped to avoid confusion when we came in person. They also took one of our games we brought in and didn't give credit for it or even mention it when we were leaving lol. We didn't think about it until we left. I dont like leaving reviews usually but this just felt off.
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March 2024 by Corwin Nightengale
I stopped in today to buy a used Xbox S controller. Upon selection from a very limited stock, the clerk rung me up. He failed to ask whether I wanted a receipt or not. Did not offer a bag for the product, then could not produce a receipt of purchase. The whole store was very shoddy and run down looking. I cannot do business with a company that does not respect their customers.??
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March 2024 by CJ Smith
Love getting hung up on since you're not awake enough to politely explain policy on the phone.
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February 2024 by MSB
People were friendly. I think the prices are kind of absurd though.
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February 2024 by Hayden Corey
I arrived to the store an hour before closing only to find the doors locked... I called the store, and it went straight to voice mail. I was planning on stocking up on video games to play for the next month. I guess I'll take my business elsewhere. Zero stars for zero effort
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February 2024 by Daniel Kruse
I had good luck with these people prior to this day.Today I made it before closing time just to find a locked door. It would be nice to know if or when they will be open again since their hours obviously are not correct. With all due respect guys simple sign on the door would go a long way if you have to leave early.
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January 2024 by Brent McKinney
Good selection of videos and games. Customer service is poor.
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January 2024 by Blak Strainjor
They're getting really low ball with the money paid for items ? I figured sooner or later
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December 2023 by Roo H
My daughter wanted a particular Nintendo Wii game, and I was having trouble finding it in the store due to the vast amount of used games they have. Despite being busy the guy behind the counter came out looked around all over for it, and then found it up in a different section for me. They did an awesome job and the price wasn't that bad at all for what was a very popular game back in the day, one of the Zelda games.
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December 2023 by enak theone
Very rude employee just hung up on me after inquiring about a controller and a game. Called back and asked if he just hung up on me. He said no I didn't hang up on you we have phone issues and then immediately hung up again. If you don't like your job then find a new one. I wanted to support a local business and there's literally a game stop right next to you. I hope you own the place buddy because I would fire you immediately if I were your employer. I gave the owner the benefit of the doubt when I heard about the whole gamers fiasco amongst other allegations but every time I drive by that place I will remember not to spend my money there since you don't value my patronage. That is no way to treat a customer looking to spend about $100 in your store. Not a fan of game stop but here's to hoping they put you out of business.
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November 2023 by Emelie Marie
Guys are knowledgeable, friendly and are quick with repairs. They exchange broken ps4 controllers for a fixed one at $25 and will actually buy your broken controllers for $6. Replaced the hard drive in my ps4 for $90, was done within a week.
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September 2023 by simpler thoughts
Retro gaming collectors rejoice in this place having the best selection of retro gaming gear and general nerd heaven. If you've got premium gear to sell or trade these guys will find it a good home and you'll get the best exchange possible. Very happy with my deal.
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August 2023 by Jonathan Harm
Love this place, it has the selection of old retro game shop, but the employees have excellent personal hygiene as opposed to the usual "standard" (you know what I'm talking about), are ACTUALLY knowledgeable about their products, and are friendly and helpful instead of snooty and dismissive! Cute kitties are just icing on the cake ? Can't recommend it enough!
