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July 2023 by JoJo N.
My dad and I came here to get painting supplies. He was trying to find a good paint brush for trim, so we went up to the trio of employees that were at the paint desk to ask them about one of the specific brushes. Now English is not my dad's first language, and I wasn't close enough to hear what he exactly asked. They gave him a look like he was dumb and were laughing at him as soon as he walked away, well within earshot. It was incredibly rude, and they were well aware that we could hear them laughing. All the other employees we interacted with were kind and helpful, so I'll give two stars. I'm just disappointed that my dad was treated that way, especially because he is a very loyal Home Depot customer and goes there for all his renovation needs with his business.
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July 2023 by Dawn B.
I am only giving a five star review, because Lindsay J helped me out and she was the most kind and knowledgeable employee that I encountered in the eight people I met on a recent shopping experience to Home Depot to make keys. She went out of her way to help me was the only one who knew what the digital key was and how to get it and what I had to do none of the other employees that helped me new anything and one even wanted me just to use the key machine. Home Depot could use some help with their training on their employees, but Lindsey was the bomb.
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May 2023 by Austin G.
I frequent the store on a regular basis, and to say that I am seeing a decline in the point of going there would be an understatement. I have told them several times to stop blocking the pressure treated lumber aisle with pallets of crap but it's like talking to a wall. I am predicting a timber or large piece of lumber will fall on someone while they're trying to load their cart because they cannot properly access it and then I will be happy to be there to witness with you so we could knock millions of dollars out of Home Depot CEOs head.Yesterday I was there, and there is a young boy walking around, working there with a really bad attitude, and instead of directing me on where to go verbally while he was flagging for the forklift, he pointed down the aisle like I was a dog. We all know what the remedy for that really is.The only reason I am not giving one star is because there are other good people working there that are bound by a stupid manager.
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November 2022 by Dena Christensen
Sam was very helpful & very friendly. It was fun to visit with him. He is a great employee!
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August 2022 by Betty Dieter
Lots of pretty plants
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June 2022 by Matthew F.
Eli was great in the customer service section, one item I ordered for pickup was wrong but he corrected it right away. I've ordered about $1,300 worth of Milwaukee tools the past couple days, and the other day when picking up the skill saw, I got home, noticed the box was very obviously opened before and poorly resealed and the skill saw already had wood shavings on it so it was a used item and not brand new. Extremely disappointed with that. $250 for a tool that wasn't even brand new.
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April 2022 by Mammon D.
Lindsey need to be fired she's bad at everything ohh I been in the store for so long b**** please I'm aloud to shop how long I want
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February 2022 by Juan S.
Bad experience. Ordered something, got something different. Took forever. And it was not easy to get it right.
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May 2021 by Dale S.
The store on L St. In Omaha had aisles blocked off, merchandise in the aisles and abandoned carts, making it hard to maneuver. An employee asked if I was finding what I needed and I said it would help if the carts weren't in the way. He agreed with me and continued on his way. I thought he'd move them for me, but no. Lowes is a much better shopping experience. I won't be back.
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April 2021 by Whovian P.
I decided to try my hand at growing fruits and vegetables. I had ordered some cloth growing bags from Amazon and just needed some help getting started (how much potting soil and how many plants). First person in gardening area only could tell me where the strawberries were. Another person was moving the big plant carts around and said he didn't work there (fair enough. He wasn't wearing orange. Probably had some reason for moving them around). Third employee had lumber in a cart and didn't know gardening. Again, understandable...but he didn't summon anyone who could help. Fourth person supposedly knows plants but wouldn't help me. He basically told me to look it up myself since I have a smart phone. Well sometimes I get overwhelmed and want to get help in person! I went elsewhere for better treatment. (Usually I have no problem at Home Depot so please keep in mind that I'm rating on one particular incident. Probably be back...but not in the gardening section unless I know exactly what I need)
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July 2020 by Monie Love
I purchased a Washing Machine when It arrived I hooked it up and it did not work.....i called Home Depot to make them aware and was told to bring it back once I got to store they informed me I could not return it. They gave me the run around and finally said it has been 48hrs so I would have to contact Maytag...i was never told I had to call an additional number to make a claim. They never return calls or anything and when you do finally speak to someone they are rude to you. Vernon the store manager and his worker Joseph are very rude they have no manger skills and like to hang up on people. I don't recommend going to Home Depot on 72nd Ames
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July 2020 by Andra B.
Seems cool. Only go here with my mom. But recently I'm getting into flowers so that's the main reason for a visit.
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June 2020 by Kent P.
I purchased a 6' emerald green arbvorvitae tree from Home Depot on 6/6/20. It had a root ball which was as hard as cement. It died almost immediately. Now I am told I have to dig it up and return it although I have a receipt and photos. To dig it up and return it is going to be a huge effort. I feel the receipt and photo of the tree should suffice and my card should be credited. I am not happy.
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June 2020 by Chris Wozny
They lost my order and have given no help the times they have actually picked up the phone.
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June 2020 by Michele Mitchell
The help is trash over grown men see a woman trying to get heavy lumber and they just walk on by. But if I didn't purchase here they wouldnt have a job. if you are short staffed you should just stay closed this is ridiculous and sad. I guess I will try Menards to get better service.