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November 2023 by buttholewinker34
My experience with this bank, and this particular branch at 90th and dodge has been nothing but positive. Everyone is very welcoming. Keep up the good work!
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August 2023 by Sofia Diaz
It’s kind of hard to reach them on the phone but you have to try again and again, but anyway the staff were very friendly when I went inside, they helped me with what I needed.
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June 2023 by iamthewheel
First Douglas County Bank, then GWB, and now FIB. Service hasn't been the same since DCB&T! You can't even call this branch anymore! FIB has the worst customer service! There is absolutely no good reason to do business with this bank!
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May 2023 by Shelly Hagen
Wait times are long. ONE person working three of us waiting. Horrible service.
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July 2022 by Vickie L. Stinson
worst bank ever. made a credit card payment at the bank, and 30 days later they finally posted it. now this month it is happening again. I will be switching banks asap!
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July 2022 by Nancy Elizabeth
This bank since the switchover is very incompetent. I went to close my account and the banker took out all my money left and failed to close the account. Went to another location after I found out my account was STILL open and now they are trying to charge me for a negative account when the banker at another location told me I had no fees. No one apologized or offered an explanation. I’ve banked with this bank through 2 other transitions and this one has been awful.
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April 2022 by Benjamin Russell
They won't answer the phone ever. I just want my tax statements.
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May 2020 by Nichole Allner
I am a small business owner I have been with the bank for ten + years. I applied for a PPP loan they left me hanging for 4 days and by email told me try another bank!
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April 2019 by Tony C.
Horrible! Sent our tax refund back to the IRS because the IRS had it listed as a savings and not a checking. Everything was correct as far as account# and routing#, but because they didn't list it as a checking our refund is who knows where. I can tell you its not with us where it belongs. Customer service acted as if they could care less!
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March 2019 by Kirk Woods
Great location, multiple services and friendly staff not to mention the ease and savings of their mobile services. Win win.
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July 2018 by Lo Mak
We have been banking with GWB for over 8 years. Very pleased with their staff and service. Will hopefully be with them for many years to come!!!
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February 2018 by KIM MIST
They don't answer their phone. It is very frustrating.
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December 2017 by Lisa Cheung
very friendly service and willing to help answer questions
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October 2017 by Danimal Bunjee
I guess there just aren't any GWBs in the Omaha area where I can make a deposit. Yup, I'm done with GWB.
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February 2017 by Lyndsey Williams
I love coming to GWB. The tellers are always friendly and the mobile app is the best. Thanks!
