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November 2023 by Jake Sarr
Still have my truck. Going on 24 hours, and am told it’s another 24 hours. No communication. Real lack of effort to even get it done. Sat on it for 6 hours before even getting it in yesterday. If it wasn’t under warranty I’d take it some place else. Wife wants a new Chevy, this def makes me think otherwise.
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November 2023 by Marcus Miller
Extremely disappointing experience due to a couple of examples where the dealership seemingly was willing to lie and lack integrity to make an extra buck. First, I purchased an oil change package with a clear understanding that both my car and my wife’s car would qualify which I asked about at time of purchase. However, when my wife went in she was told that the package was only good for my car and her best option was to buy a package of her own. Then she was led to believe that if she got a tire rotation, it would be included with her only change only to get charged for it on the back end. If they would have been honest up front then we likely would have purchased the seperate oil package and paid for the tire rotation, no problem. But if they’re willing to mislead you on something that will so obviously be figured out then what else will they lie about? Needless to say, I wouldn’t trust H&H Chevy to take care of you.
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October 2023 by Kiley Plourde
We had a great experience purchasing our Chevy Equinox. Justin really helped make the process easy and smooth. Danny was great in the finance department. We never felt rushed and felt very comfortable there. Thank you so much.
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September 2023 by Dave W.
Avoid this place at all cost. Found a car online and wanted to pay cash. We set up delivery for the following day but then there was all sorts of identity verification they didn't tell us about until the day before delivery. They wanted passports, bills with my wife and I's name (everything in my name) credit card statements, drivers license pictures of both and a whole list of other shot we couldn't figure out why because we paid cash. So the car shows up to our house and the next day I notice the car actually had close to 5000 miles over what the odometer disclosure statement said and what was on contract. So the only easy part was that they would cancel the sale and and come pick their vehicle back up. But then they have a company policy(fuck these guys) of not writing refund checks for 10 business days. So it ended up taking about 15 days because they wrote the check amount wrong and had to void the first check. Now my bank won't cash their check for another 10 days. So all in all they will have about 30000 fucked up for me for close to a month. Is this legal. Also, fuck H and H
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September 2023 by Jeremy Wilkinson
First off, the cost is entirely too much. It ended up being $700 for a transmission fluid change.Secondly, I found a Chevrolet technical bulletin that explained exactly what was happening with my truck. I explained this to the Service Advisor Crystal. She told me "I'm going to have my technicians figure it out"After that, the technician advised it was coming from a wheel bearing. Funny enough, their document in the portal stated "Test drove felt no abnormal conditions when driving..." So they didn't address what I was talking about, and was pointed out in the bulletin. The truck was driven 2 miles per the statement. She told me her "World Class Chevy Technicians" are certain it was a wheel bearing, which was going to cost $942.16+tax. After some back and forth, I told her I just wanted the transmission fluid changed, which did end up fixing the problem. Since then, another mechanic has checked out the wheel bearing and stated it's fine.Stay away, they will try to take you for every dollar you have. Even if they do fix it, they charge more than other Chevy dealerships ($700+ for a transmission fluid change?).
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September 2023 by Ken Malone
Across the board team at H+H nailed it. From the first interaction online to the first greeting at the door I was impressed. My situation was unique but they met my my expectations and then some. Not to mention their inventory was definitely one of the best in the area. Highly recommend H+H for an opportunity to assist you in your next vehicle purchase.
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September 2023 by David L. Lantz
Brought my truck in for an oil change and was advised I needed a Wheel Alignment which I felt was incorrect. After discussing this issue with my service technician, Jose, he looked into my concerns and quickly identified and corrected the problem.I received excellent service from Jose and am grateful for his diligence in providing great service and understanding to my concerns.The following day I received a call from their senior staff to follow up and ensure I was provided the best service possible. This follow up demonstrates their commitment to provide excellent service to their customers.
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August 2023 by Morgan Moore
Amanda was wonderful to work with. She answered all of my questions in a way that made sense to me. She put my opinions and peace of mind first. Amanda also was able to answer all of my Dad’s questions and help facilitate the best “bang for our buck”. I have already suggested H and H to my friends that are on the market for new cars.Juan also reached out on more than one occasion to thank me and make sure I was satisfied. He was incredibly helpful.This was such an easy car buying experience. It feels good to have a reliable car.
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August 2023 by Ricardo Ortiz
Super satisfied with the service from the beginning to the end of purchasing my new truck. John was the seller, a very professional and knowledgeable car seller; he helped me out through the process, making everything clear and straightforward. I drove 3 hours to this dealership for a test drive, and I bought a truck because it was a great deal and because their personnel's service was five stars from the beginning. I'm glad that I didn't waste my time and money because of the time and effort that John put into it. They are following up after the purchase and are concerned about their service. I highly recommend this dealership, excellent facilities and is pretty high-tech. For those service members like me, John (Marine Veteran) will help you and answer any questions regarding the vehicle you like. Once again, thanks; looking forward to purchasing another car with you guys.
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August 2023 by Rachel Forrest
My husband and I had a fantastic experience with H+H Chevrolet! Mitch was knowledgeable and he went above and beyond to answer all of our questions and helped us find a vehicle and price that was right for us. Danny was personable and he made the paperwork process easy and made us feel like a priority, not just another signature on paper. The entire team here was extremely welcoming and professional from start to finish. We would 100% recommend H+H Chevrolet to anyone we know that may be looking for a car, and we will definitely return in the future for any car-related needs. Thank you so much, H+H Chevrolet!!
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August 2023 by Michaela Atkins
LISTEN! When I tell you we had the BEST experience, we had the best. Apologies if this review is long!This was my first time buying a car as I'm only 22. Of course I had my parents there for support and help with understanding the process. We originally went to Patrick & he was OUTSTANDING! We went in on Saturday and he pulled up a car that I loved and was in my budget. We test drove it & started drawing up numbers. Patrick had to leave to go back to his home out of the country, but he STILL made it a point not only to keep in contact with me via phone & text, but set us up with the right people at the dealership in his absence.We ended up working with Hayden who worked his magic to get the price down to a place where we could agree. Next, we met with their finance guy Amed. He was FANTASTIC! He was able to negotiate even more & get us numbers we felt completely comfortable in. This experience was wonderful & I could not be more satisfied with our purchase. I would definitely recommend H&H Chevy!!!
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August 2023 by Jordan L.
Brought my car in for a transmission issue that is covered under warranty. Told them to fix the issue. When I showed up to pickup my car they charged me $780 for some part. These guys are a bunch of scam artists.I tried talking to Don, the service manager there, and he won't respond to me. BEWARE!
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August 2023 by Jim K.
My experience was terrible. They offered certain deals online and then when you got to the dealership, they undercut your trade in value substantially and told me it was all figured in to the discounts they had already offered online. Extremely high sales pressure including, "We will make this deal as long as you don't go see the other car", "I am not sure you want to wait, other sales people are bugging me for the keys", etc. Then, on the day I was supposed to finalize, a different sales manager not wanting to honor the deal that was offered to me, offering me a complimentary window tint and then taking that off the table, etc. Don't even get me started on their $2500 they try and charge you for a brand new car prep!! Worst dealership ever!!
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July 2023 by Don Pauly
We had an excellent experience with Matt in getting the Colorado. He made the whole progress work well with minimal wait time. We also had bought a Ram Rebel at the Ram store a few months ago and was treated equally as well.Bye Bye Baxter and hello H&H.
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July 2023 by Brian Knotts II
Want to thank Brett and the entire team at H&H Chevrolet for helping me through my recent vehicle purchase. Truly an awesome experience and the family is enjoying our new 2023 Chevy Silverado 1500 ZR2!
