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February 2024 by Chris B
We stayed there in December for one night. I was reviewing my credit card statement and noticed a large charge from this property. I logged into my Hilton Honors account and discovered a 'Misc. Fee' added to the tune of over $200. I immediately called Hilton customer service. A gentleman took my information and called the property and conferenced me in so we were all on the phone. Becky from the local property informed me the charge was for damaged curtains and linens. I was taken by surprise because when we left the room it was not damaged in any way. I asked what type of damage it was and she said there was a square cut in the curtains. ? I just didn't know how to respond...I think I said something along the lines of, "So you have our information and card on file; why would we do something like that?!"I asked to speak to a manager and she transferred me to a destination that didn't have a greeting (e.g. 'Hi, this is Kim, General Manager of Hampton Inn Omaha, today is blah blah leave a message.)--it was just a tone. Nonetheless, I left a message asking for a call back. Two days went by and I hadn't heard anything so I called back. Again, Becky transferred me to dead air.At this point, I was fed up enough to directly reach back out to Hilton's corporate office and they opened an inquiry into it. This was a day later and at the end of the week, and I thought I'd give it one last go. Once AGAIN Becky answered and said she'd transfer me. By this time I suspect she knows who I am/my voice and after she said that I told her, "And if she doesn't pick up I'm going to call right back." Guess what?! She answered! Kim, the GM, said because I opened the case everything has to go through them and she wouldn't talk to me about it.Super frustrating for me...I just want to know why we were charged for this and why everything feels super sketchy. I would think if one of their guests did damage like that, that they would call them immediately. We were in Omaha shopping for the day and certainly would have gone back to the property to discuss what we were being accused of and nobody can seem to communicate with me about it. Hilton corporate finally reached out and said they are refunding the fraudulent charge.I asked the GM to look at their cameras and they would see at the very least that we left and someone (I suspect Becky because of her behavior...she seemed really off every time I talked to her) was in fact in our room afterward. We always leave a decent tip for housekeeping so I know it wasn't them, lol. I never heard anything back about the cameras.I will lastly say, I feel my/our personal integrity was attacked. We would never damage anything intentionally--and if we did unintentionally, we would own up to it because that's the kind of people we are. We have been staying at Hilton properties for over three decades and never have had any issues. We have stayed there before, but we won't again. I thank Hilton for recognizing something was amiss and making things right and I hope they are able to correct the problem with this property.EDIT: WOW!!! As I read down, I see four other people that were charged $200-$300 and one of them specifically mentioned 'linens'. This needs to be looked into further.
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February 2024 by M.R. Johnson
Bed bug infestation. Lipstick on a pig like the manager (kim king and her flying monkeys) wouldn't give me a refund. Others had their car broken into while we grabbed our things and ran. DUMP!!
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February 2024 by Sidney Rhycyne
They wrote the wrong number on all the keys and double booked some. ?
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February 2024 by Dustin Urbaczek
Luca and Becky were friendly and helpful with check in/out. Rooms were clean and comfy. Breakfast was delicious and Dennis went above and beyond to help us and start our mornings off right. Would definitely choose this hotel if passing through this area
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January 2024 by Diana Marcelo
Confortable rooms. Good but basic breakfast. We spent some nice days.
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December 2023 by EchoEcho
Bad experience.Found a bed bug in my room. The best they said they could do was make us move to another room - which would require my wife and I to leave our stuff until housekeeping arrives.Also found fast food garbage under the box spring.Cleanliness may not be a concern here. Approach with caution. I'd say I got what I paid for, but I've stayed at $60 hotels that were less concerning. $125 for a bed bug scare and a dirty room is not worth it.Rooms: May be dirty. Bed bugs are a possibility.
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November 2023 by Topher F
If I could give 10 stars I would!!! The whole staff was amazing!! Becky and Dennis were awesome people! I will definitely come back to this
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October 2023 by Jolene Schmitz
Front desk clerk made the poor decision of canceling our pre-paid reservation for 2 nights because we hadn't arrived to check in by 1am on the 1rst night. No phone call to let us know before doing that, so we found out when we arrived. Very disappointed in the customer service. Had to scramble to find another place to stay.
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October 2023 by D M F
10.12.23: Still no reply from Hampton. I guess they condone the bad behavior from management.Lisa!!!! The worst manager I have ran into in life!! As a Hhonors member I am embarrassed for this company. I had the unfortunate pleasure of dealing with Lisa and her sidekick "Alopecia" (is what she said her name was - I guess she was trying to be funny). They are practicing racial discrimination by asking customers to use a "major" credit card after they get to the hotel, even though as a Hhonors member you are allowed to use and book rooms with a regular bank Visa or Master Card. They are assumming minorities do not have "major" credit cards. I do have a major credit card but did not use it due to principal. The ignorance of staff on the self-check in process where I used my debit card anyway after they said I couldn't (and it worked) was incredible. Lisa who stated "I used to work at a bank and there is no such thing as a major credit card." #ignorant. When I tried to have a discussion with Lisa about the credit card policy, she insulted me by assuming I was not a guess at the hotel, which I was. Then once she found out my room number, she and "Alopecia" removed me from the Hhonors survey review process - where I no longer receive emails after my stays. DEAR HHHONOR .... GET RID OF LISA AND PUT ME BACK IN THE SURVEY REVIEW PROCESS. THANKS
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October 2023 by Joe Monahan
We choose upper floors because it was our understanding that dogs and cats are restricted to lower floors. This helps us avoid the serious cat allergies we have that can ruin an entire stay. But this night the room next to us - on the 4th floor - had a large dog that barked and whined until well after midnight. Of course it stopped as soon as the owners returned so they had no idea their dog kept tired people (who paid $170 to sleep) up till that late. I would suggest that people with pets be restricted to lower floors and that people who break that rule and sneak animals in be subject to the same fines smokers who sneak smokes are. There is no reason one customer should be allowed to ruin all the effort the hotel employees put into providing a safe and comfortable stay. The hotel has an obligation to develop and enforce rules that are fair to all. I wont continue with Hampton Inn if they dont work to fix this problem.
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September 2023 by Mike Petke
Been traveling a lot and don’t usually write these, but I had to say something here. This Hampton Inn has a fantastic feel the minute you walk in the door. Spotless, spacious and everything on point. RJ and Dennis make the best breakfast I’ve seen, and RJ graciously took the time to stop and chat with me despite the fact that he was pretty busy (give the man a promotion ??). If you fix the hot tub I might just move in ?
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August 2023 by Layce H.
The staff was extremely rude. We woke up with an ant infestation all over our room on the fourth floor. So you know if it was the fourth floor the answer in every single room in this hotel. The manager originally lied and said she wasn't in the building and then when I told her staff to call the manager she instantly appeared two minutes later. She accuse me of bringing the ants in with me. Which is ridiculous because I stay at about 25 different Hilton's all over the country and I've never had a bad experience in any other Hilton's. And even before the ant infestation there was a dirty towel hanging on the back of our door and the phone in the room didn't work. I wish that I could give this hotel -5 stars because that's what they deserve.
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August 2023 by W Koop
BEWARE & CAREFUL in PARKING LOT. Our vehicle & others were broken into and ROBBED July 23, 2023. The only available security footage is at hotel entrances. No dedicated security personnel on property.
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August 2023 by Layce C.
I recently had the unfortunate experience of staying at the Hampton Inn on Dodge Street, and I must say it was one of the worst hotel stays I've ever had. From the moment I walked in, it was clear that this place was far from the standard of quality and service I expected from a Hilton property. First and foremost, the staff at check-in were shockingly rude and unprofessional. Instead of a warm welcome, I was met with cold indifference and a complete lack of courtesy. Their lack of customer service skills set the tone for the rest of my stay.The issues didn't stop there. The parking lot was full of potholes, making it an obstacle course to navigate. It's disappointing that the hotel would neglect such a basic aspect of maintenance, as this can potentially damage guests' vehicles and is a safety hazard.Upon entering my room, I was greeted by a sight that made me question whether the room had been properly cleaned at all. There were dirty towels left behind from the previous guests, which was not only unsanitary but also a clear indication of the hotel's lack of attention to detail.To make matters worse, the nightmare continued. My room was infested with ants, and I found them crawling all over the place. It was a disgusting and uncomfortable experience. I brought the issue to the manager's attention, their response was not only unhelpful but also absurd. They accused me of bringing the ant infestation with me, which was absolutely ludicrous. Overall, my stay at the Hampton Inn on Dodge Street was a complete disaster. The rude staff, the parking lot full of potholes, the dirty towels in the room, and the ant-infested fourth-floor room all contributed to an incredibly unpleasant experience. I would strongly advise against staying at this hotel if you value even the most basic standards of cleanliness, customer service, and professionalism. This was undoubtedly one of the worst hotel stays I've ever had, and I would not recommend it to anyone.
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August 2023 by A Behounek
Very nice hotel stay. Staff were awesome, rooms were clean and quiet, beds were comfortable. My daughter especially loved the pool. We would come back when in the
